SF Fire Credit Union
By SF Fire Credit Union

Secured Messaging: What It Is and How to Use It

More and more financial business is done remotely: Wire Transfers, requesting additional checking or savings accounts, or filing travel notes for your vacations. Certain account inquiries or requests require that you give us personal or financial information that should not be shared via email. Secured Messaging allows you to exchange this information with us while protecting your privacy.

Safe Channel for Sharing Information

Secured Messages are sent and received within our Online & Mobile Banking system. Therefore, you can safely provide information such as your member number, or attach signed forms such as Wire Transfer requests, as nothing is transmitted via unsecured channels such as  email accounts (Yahoo!, Gmail, etc.).

Convenient Access

You can access the Message Center through either Online Banking or the Mobile Banking application. In Online Banking, you'll find a link to the Message Center in the drop-down menu in the upper right-hand corner of the Dashboard, linked to your icon and Username display. In Mobile Banking, you can find the Message Center link in the menu or at the top of your dashboard (look for the envelope icon).

Pre-set Subject Lines For Fast Responses

When you compose a new Secured Message to us, you'll find a list of pre-defined subject lines, such as Travel Notification or Wire Transfers. Using the appropriate subject line will route your message to the most appropriate department to respond to your request.

 

Let's Talk

As a local credit union, we want to get to know you and help you achieve your goals. Come into a branch or call us today. Our people are happy to serve you.

Call or Chat

(415) 674-4800
(888) 499-FIRE (3473)
Mon – Sat 7:00 AM – 8:00 PM*

*Please note that 'After Hours Phone Support' is available outside of regular Contact Center Hours.

Chat Now

Stop by a branch

Branch hours
Mon – Fri 10:00 AM – 3:00 PM
Saturday 10:00 AM – 3:00 PM

Find a Branch or ATM