Thank You

Thank you for helping us support the SF Firefighters Toy Program. We’re not able to do this without our members, and the active and retired members of the SFFD.

New Online Banking

ALL-NEW Online & Mobile Banking is here. Click “Learn More” for information about critical changes, new features and services, an updated FAQ section, and video tutorials, along with archived Member Updates.

Achieve

Every year, the Arthur F. McIntyre scholarship program awards $2,500 each to two high school-level and two college-level students. Applications are due by Friday, February 2nd, 2018.

Attend

The members of SF Fire Credit Union are cordially invited to attend the 67th Annual Meeting of the Members on Monday, February 19th.

Thank You

Thank you for helping us support the SF Firefighters Toy Program. We’re not able to do this without our members, and the active and retired members of the SFFD.

New Online Banking

ALL-NEW Online & Mobile Banking is here. Click “Learn More” for information about critical changes, new features and services, an updated FAQ section, and video tutorials, along with archived Member Updates.

Achieve

Every year, the Arthur F. McIntyre scholarship program awards $2,500 each to two high school-level and two college-level students. Applications are due by Friday, February 2nd, 2018.

Attend

The members of SF Fire Credit Union are cordially invited to attend the 67th Annual Meeting of the Members on Monday, February 19th.

Voice of the Member

Submit your question or comment to our Senior Management Team, and expect to receive a response within a business day.

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Account Services

Our Branches

Main Branch
3201 California Street
San Francisco, CA 94118 Map of Main Branch
Main Branch location

Mint Plaza Branch
12 Mint Plaza
San Francisco, CA 94103 Map of Mint Plaza Branch
Mint Plaza Branch location

Stonestown Branch
565 Buckingham Way
San Francisco, CA 94132 Map of Stonestown Branch
Stonestown Branch location

Pacifica Branch (Cashless)
1220 Linda Mar Boulevard
Pacifica, CA 94044 Map of Pacifica Branch
Pacifica Branch location

Latest News & Firefighter's Corner

Message from Kathy - Happy New Year

As many of you know, I began my tenure as CEO in March of 2017 during a time of significant transition for San Francisco Fire Credit Union. We had recognized the need to invest in the Credit Union’s infrastructure and already begun work to replace an outdated online banking system that wouldn’t be able to meet our long-term functionality and security needs.

Transitions of this magnitude are difficult. Ours hasn’t been an exception. I would like to thank you for your patience as we have introduced our new online and mobile banking system and reiterate my apology for the functionality and service issues that have occurred.

Despite these challenges, I am happy to report that we have made significant progress over the past month in bringing the new system online. Functionality updates include:

  • An app update that has resolved the mobile deposit issues some users had been experiencing
  • An update to show pending debit and credit card transactions based on member feedback
  • The ability to view and pay the “Last Statement Balance” on credit cards and home equity lines of credit

Looking forward, we will also introduce several new features to the new system in early 2018, including:

  • Card controls that allow you to restrict or reactivate debit and credit cards through the mobile app
  • Account aggregation so you can view balances for your accounts at other financial Institutions
  • The ability to add and remove sources of overdraft protection transfers to your checking account
  • Customizable balance transfers from other credit cards to your SF Fire CU Visa® Platinum Credit Card
  • FICO credit grade tracking based on soft score information from Experian

We have learned a lot through the challenges we have faced during these upgrades. In the new year, I look forward to discussing how we are working to ensure this kind of service disruption does not happen again. To increase our responsiveness to your needs, we are in the process of hiring additional Contact Center staff and are committed to restoring our service level to what you expect and deserve. All of us, myself included, will “walk the member path” when designing our products and service delivery channels.

Your loyalty has always been – and will continue to be – the key to this Credit Union’s success. We understand this, and consider it a privilege to be your financial institution of choice.

Kathy Elser
President and CEO