New Online Banking

ALL-NEW Online & Mobile Banking is here. Log in today to get started, and click Learn More to learn all about the new features and services.

Give

Make a difference this holiday season by donating an unwrapped toy to the SF Firefighters Toy Program or by making a donation to our YouCaring Account.

Achieve

Every year, the Arthur F. McIntyre scholarship program awards $2,500 each to two high school-level and two college-level students. Applications are due by Friday, February 2nd, 2017.

Platinum Visa

Make SF Fire Platinum Visa® your go-to travel and spending card this holiday season. We offer great rates, low fees, free travel & warranty services.

Disaster Relief Loan

After the devastating fires in the North Bay, SF Fire Credit Union wants to help our members rebuild their lives. We are now offering a Disaster Relief Loan for our members who have been affected by the North Bay Fires.

New Online Banking

ALL-NEW Online & Mobile Banking is here. Log in today to get started, and click Learn More to learn all about the new features and services.

Give

Make a difference this holiday season by donating an unwrapped toy to the SF Firefighters Toy Program or by making a donation to our YouCaring Account.

Achieve

Every year, the Arthur F. McIntyre scholarship program awards $2,500 each to two high school-level and two college-level students. Applications are due by Friday, February 2nd, 2017.

Platinum Visa

Make SF Fire Platinum Visa® your go-to travel and spending card this holiday season. We offer great rates, low fees, free travel & warranty services.

Disaster Relief Loan

After the devastating fires in the North Bay, SF Fire Credit Union wants to help our members rebuild their lives. We are now offering a Disaster Relief Loan for our members who have been affected by the North Bay Fires.

Voice of the Member

Submit your question or comment to our Senior Management Team, and expect to receive a response within a business day.

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Account Services

Our Branches

Main Branch
3201 California Street
San Francisco, CA 94118 Map of Main Branch
Main Branch location

Mint Plaza Branch
12 Mint Plaza
San Francisco, CA 94103 Map of Mint Plaza Branch
Mint Plaza Branch location

Stonestown Branch
565 Buckingham Way
San Francisco, CA 94132 Map of Stonestown Branch
Stonestown Branch location

Pacifica Branch (Cashless)
1220 Linda Mar Boulevard
Pacifica, CA 94044 Map of Pacifica Branch
Pacifica Branch location

Latest News & Firefighter's Corner

Message from CEO Kathy Elser About New Online Banking

Message from CEO Kathy Elser About New Online Banking

Dear Members,

I would like to apologize to each and every one of you for the difficulties we have had in introducing our new online and mobile banking platform. As a member-owner of San Francisco Fire Credit Union, you have the right to easy access to your money and confidence that your transfers, deposits and payments are functioning as expected. In the co-op spirit, you also deserve transparent and responsive communication about any disruption in these services.

We have failed to live up to these standards over the last few weeks, and we are working to resolve these issues as quickly as possible.

We understand your frustration, and will do everything we can to support you through this transition, including reimbursing members for any unexpected fees or penalties caused by issues with our online platform. We will also work directly with reporting bureaus to ensure any payments disrupted by the rollout do not affect your credit score.

To help answer member questions and concerns, we have reallocated additional staffing resources to reduce our response times, and will be providing Contact Center support on Sundays during this period of transition to the new system. Due to call volume, wait times are still longer than usual, but we are working as efficiently as possible to help our members. If you need support, please reach out to us via phone at 888.499.3473 (FIRE) or web chat.

Moving forward, we will also provide weekly updates on our website to keep you informed on our progress towards resolving our online and mobile banking issues.

Thank you for your patience and flexibility. It’s an honor to be your financial institution of choice, and we look forward to re-establishing the level of service you expect and deserve.

We will make this right.

Sincerely,

Katherine Elser
President and CEO, San Francisco Fire Credit Union