Contact

We work diligently to protect our members from fraud. One way this is accomplished is by placing a block on your card when we identify unusual activity, which could include a questionably large purchase or a transaction in a city you typically do not visit.

To place a travel notification, you can do one of the following:

  • Log in to Online Banking and sending us a secure message (Click on ‘Message Center’ under ‘More’. Select ‘Compose’ and choose ‘Travel Notification’ from the ‘Subject’ drop-down menu)
  • Log in to Mobile Banking and select “Go to our Mobile Site” or open our mobile app on your device. Click on ‘Mail’ icon to open ‘Message Center’. Select ‘Compose’ and choose ‘Travel Notification’ from the ‘Subject’ drop-down menu
  • Notify us via Web Chat
  • Call us at (888) 499-FIRE (3473)