Connect

We don’t think you should have to conduct your personal business during “banker’s hours”… and we have the Contact Center hours to prove it.

Contact

Contact Center & Web Chat

Our Contact Center is open from 6:00AM to 10:00PM (Pacific) SEVEN DAYS A WEEK. That means you can talk (or web chat) with the Credit Union’s knowledgeable and friendly representatives at times that suit your schedule, not ours.

  • 415.674.4800 (local)
  • 1.888.499.FIRE (3473) (toll-free nationwide)

Contact Center Hours:

  • 7 days-a-week: 6:00 am – 10:00 pm (Pacific)

Our Fax Number

Our Contact Center fax number is (415) 674-4691. If you send us a fax and happen to know which department or to whom you are sending the fax, please include that information.


Mortgage Servicing Department

We understand that sometimes you’ll have questions which are best answered by a mortgage specialist. Get assistance with your existing SF Fire Credit Union mortgage by speaking with our mortgage servicing department.

  • 1.888.653.7738 (3473)

Mortgage Servicing Department Hours:

  • Monday – Friday: 5:30am – 8:30pm (Pacific)

After Hours Services

If you’re ever in need of assistance between the hours of 10:00PM and 6:00AM (Pacific),we’ve established relationships with trusted partners and services that you can access via our regular phone number:

  • Speak with a Credit Union Service Center Representative to get Account Information or Perform Transfers
  • Get Account Information or Perform Transfers using Automated Telephone Banking1
  • Apply for a Consumer Loan
  • Restore a Visa Credit or Debit Card that has been blocked due to suspected fraudulent activity

1 You must first contact our Contact Center and speak to a representative in order to receive a PIN number for your Tellerline transactions.