Latest News

Keeping you updated on what’s happening at SF Fire Credit Union.

Latest News & Firefighter's Corner

National EMS Week 2018

The SFFD Division of Emergency Medical Services strives to provide the highest quality pre-hospital emergency medical care to the citizens of San Francisco. SF Fire Credit Union is proud to sponsor the 44th annual National EMS Week (May 20th-26th, 2018), which honors those who provide the day to day lifesaving services of medicine’s “front line.” This week also serves to raise public awareness about health & safety issues.

Be sure to visit the official site from the SF Fire Department for all the details and some great information on a range of topics, including what to do in a medical emergency.

Spoofing Alert

Member Alert: Caller ID Fraud Attempts

It has come to our attention that some members are receiving fraudulent phone calls where a caller manipulates Caller ID data to imitate an SF Fire Credit Union number. This is a common social engineering tactic, such as has been seen at many institutions across the country. There are a few tips to keep in mind to protect yourself from such tactics.

PROTECT YOUR PERSONAL INFORMATION

When we call you directly, we will never ask you to provide critical personal information, including:

  • Social Security Numbers or Tax Identification Numbers
  • Debit or Credit Card Numbers
  • Other identifying information

CONTACT US IF YOU AREN’T SURE

Social engineering often relies on creating a sense of panic or urgency to get you to disclose personal information. Treat any such call—*WHETHER AUTOMATED OR LIVE*—requesting this information with skepticism, and consider contacting your financial institutions directly at a published contact number.

First Shred Day of 2018: May 1st

SF Fire Credit Union is happy to host its first Sensitive Document Destruction Day of 2018. Industrial shredding trucks will be on-site at our Stonestown Branch on Tuesday – May 1st 9am-5pm.

You’re invited to bring any personal documents, including:

  • File Folders
  • Checkbooks
  • Credit Cards
  • CDs & DVDs
  • Videotapes
  • Cassette Tapes

Items that can’t be shredded:

  • Wet Materials
  • Large Metal Clips
  • Plastics
  • Medical X-Rays
  • Binders
  • Cardboard
  • Books
  • Boxes

Please be sure to go through your belongings prior to the event. You do NOT need to remove paper clips, staples or binder clips.

Paper products will be destroyed on-site in the trucks. Plastic materials such as CDs, DVDS, Videotapes, and Cassettes won’t be shredded on-site. They will need to be taken to an off-site facility for destruction. Due to the event’s popularity, expect a wait time. Limit: A maximum of 4 boxes or bags of material per member. If you have any questions, please feel free to contact us.

Message from Kathy - Spring Update

Over the first quarter of 2018 I have had the pleasure and honor of forging a deeper connection with our membership.

On February 19th, I attended my first Annual Meeting of the Members as CEO of San Francisco Fire Credit Union. The meeting was a personal and professional milestone, marking the first anniversary of my introduction to our membership and my start as CEO in March 2017. I’d like to thank the members that joined us for breakfast and conversation and I look forward to reporting further progress and growth over the coming year. If you were unable to join us, you can review our 2017 annual report here.

To hear directly from the members at the core of our Credit Union, I embarked on a tour of San Francisco firehouses. Having visited six houses thus far, my goal is to visit all houses over the course of the next several months. This time spent getting to know the firefighting community has been enlightening – and their professionalism sets an inspiring standard for all of us at SF Fire Credit Union.

Congratulations Emergency Medical Services Class 13 H3-L1

Congratulations to all 36 graduates of San Francisco Fire Department’s 13th H3-L1 Emergency Medical Services Class! We’re inspired by your dedication to our community and it’s an honor to celebrate your success.
The graduation ceremony took place on March 9th, 2018 at the John Adams Community College in San Francisco.

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Tax Forms and Where to Find Them

It’s time to get ready for filing taxes. Here are the details you need to know about receiving or downloading tax documents for your deposit and loan accounts with SF Fire Credit Union. Keep in mind that not everyone will have tax forms generated, as it depends on factors such as the amount of interest earned on savings accounts or paid on a Home Equity Line of Credit.

1099-INT Forms For Savings Accounts

  • Mailed out by the end of January to your address on file.
  • Available in Online Banking after February 1st
  • Open your eDocuments tool
  • Select Tax Forms

If you have not accessed your eDocuments before, you’ll need to click the “Subscribe” button before you can access your forms.

  • If you took a withdrawal from one of these accounts in 2017, your tax forms (1099-R, 1099-SA, or 1099-Q) were mailed by the end of January to your address on file.
  • Available in Online Banking after February 1st
  • Open your eDocuments tool
  • Select Tax Forms

If you have not accessed your eDocuments before, you’ll need to click the “Subscribe” button before you can access your forms.

67th Annual Meeting of the Members of SF Fire Credit Union

We wish to thank all the members who participated in the 67th Annual Members Meeting held on Monday, February 19th, at the Spanish Cultural Center on Alemany Blvd., in San Francisco.

With over 300 in attendance, members were treated to the traditional breakfast followed by a presentation on the state of the Credit Union by President & Chief Executive Officer Kathy Elser.

The meeting ended with Chairman John Sweeney’s announcement of the recipients of the 2018 Arthur F. McIntyre Scholarship:

2018 High School Scholarship Recipients
Conor Cassidy
Ethan Sifferman

2018 College Scholarship Recipients
Michelle Rodriguez
Emily Naughton

To view the 2017 Annual Report please click here.

Arthur F. McIntyre Scholarship Program - 2018

**h3. About the Scholarship

Every year, the scholarship program awards $2,500 each to two high school-level and two college-level students.

The purpose of this scholarship is to educate our members about credit unions. The essay topic explains the credit union philosophy and relating it to the individual, the community, and the country as a whole — now, and in the future.

We’ll be notifying the winners by the end of the week via phone, and inviting them to attend the Annual Meeting (February 19th) to receive their scholarship (check) in person – which is not required. On Monday afternoon/Tuesday morning, we’ll update our website with the results.

Message from Kathy - Happy New Year

As many of you know, I began my tenure as CEO in March of 2017 during a time of significant transition for San Francisco Fire Credit Union. We had recognized the need to invest in the Credit Union’s infrastructure and already begun work to replace an outdated online banking system that wouldn’t be able to meet our long-term functionality and security needs.

Transitions of this magnitude are difficult. Ours hasn’t been an exception. I would like to thank you for your patience as we have introduced our new online and mobile banking system and reiterate my apology for the functionality and service issues that have occurred.

Despite these challenges, I am happy to report that we have made significant progress over the past month in bringing the new system online. Functionality updates include:

  • An app update that has resolved the mobile deposit issues some users had been experiencing
  • An update to show pending debit and credit card transactions based on member feedback
  • The ability to view and pay the “Last Statement Balance” on credit cards and home equity lines of credit

Looking forward, we will also introduce several new features to the new system in early 2018, including:

  • Card controls that allow you to restrict or reactivate debit and credit cards through the mobile app
  • Account aggregation so you can view balances for your accounts at other financial Institutions
  • The ability to add and remove sources of overdraft protection transfers to your checking account
  • Customizable balance transfers from other credit cards to your SF Fire CU Visa® Platinum Credit Card
  • FICO credit grade tracking based on soft score information from Experian

We have learned a lot through the challenges we have faced during these upgrades. In the new year, I look forward to discussing how we are working to ensure this kind of service disruption does not happen again. To increase our responsiveness to your needs, we are in the process of hiring additional Contact Center staff and are committed to restoring our service level to what you expect and deserve. All of us, myself included, will “walk the member path” when designing our products and service delivery channels.

Your loyalty has always been – and will continue to be – the key to this Credit Union’s success. We understand this, and consider it a privilege to be your financial institution of choice.

Kathy Elser
President and CEO