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Keeping you updated on what’s happening at SF Fire Credit Union.

Latest News & Firefighter's Corner

Message from CEO Kathy Elser About New Online Banking

Message from CEO Kathy Elser About New Online Banking

Dear Members,

I would like to apologize to each and every one of you for the difficulties we have had in introducing our new online and mobile banking platform. As a member-owner of San Francisco Fire Credit Union, you have the right to easy access to your money and confidence that your transfers, deposits and payments are functioning as expected. In the co-op spirit, you also deserve transparent and responsive communication about any disruption in these services.

We have failed to live up to these standards over the last few weeks, and we are working to resolve these issues as quickly as possible.

We understand your frustration, and will do everything we can to support you through this transition, including reimbursing members for any unexpected fees or penalties caused by issues with our online platform. We will also work directly with reporting bureaus to ensure any payments disrupted by the rollout do not affect your credit score.

To help answer member questions and concerns, we have reallocated additional staffing resources to reduce our response times, and will be providing Contact Center support on Sundays during this period of transition to the new system. Due to call volume, wait times are still longer than usual, but we are working as efficiently as possible to help our members. If you need support, please reach out to us via phone at 888.499.3473 (FIRE) or web chat.

Moving forward, we will also provide weekly updates on our website to keep you informed on our progress towards resolving our online and mobile banking issues.

Thank you for your patience and flexibility. It’s an honor to be your financial institution of choice, and we look forward to re-establishing the level of service you expect and deserve.

We will make this right.

Sincerely,

Katherine Elser
President and CEO, San Francisco Fire Credit Union

2017 SF Fire Toy Program Festivities

The SF Firefighters Toy Program distributes toys seasonally to over 40,000 kids in need and responds on a year-round basis to children and families in crisis. They are the oldest volunteer-run program of their kind in the nation and rely solely on donations.

Help Us Raise $15,000 for the SF Firefighters Toy Program

There are many ways you can help support the Toy Program this holiday season.
From November 24th – December 31st, you can donate through:

You can also bring unwrapped toys to one of our branches, or to any San Francisco firehouse.

Annual Employee Bake Sale on Wednesday, December 13th

Cookies, cupcakes and other sugary items baked by staff will be available for sale at our California Street branch on December 13th from 10 a.m. – 3 p.m. Please drop by to pick up some goodies and support a terrific cause.

Santa Claus is Coming to SF Fire Credit Union

Young and old alike enjoy visiting Santa Claus (SFFD Retiree Bob Cuff) every year at our branches. This year he’ll be in town on the following dates:

  • Pacifica Branch – Tuesday, Dec. 12th – 10am – 11:30am
  • Stonestown Branch – Tuesday, Dec. 12th – 1pm – 4pm
  • Mint Plaza Branch – Wednesday, Dec. 13th – 10am – 11:30am
  • California Street Branch – Wednesday, Dec. 13th – 1pm – 4pm

Drop by to have your photo taken for free and pick up a candy cane!

Santa is Visiting Us

‘Tis the season! Drop by one of our branches to have your photo taken with Santa.
Every kid (or kid at heart) can get a free photo to take home.

Young and old alike enjoy visiting Santa Claus (SFFD Retiree Bob Cuff) every year at our branches. This year he’ll be in town on the following dates:

  • Pacifica Branch – Tuesday, Dec. 12th – 10am – 11:30am
  • Stonestown Branch – Tuesday, Dec. 12th – 1pm – 4pm
  • Mint Plaza Branch – Wednesday, Dec. 13th – 10am – 11:30am
  • California Street Branch – Wednesday, Dec. 13th – 1pm – 4pm

California Street Branch will be hosting its annual Bake Sale on Wednesday, December 13th.

See you there.

SFFD Ethnic Doll Toy Drive

Last Year Ruby and Chaya volunteered for the SF Firefighters Toy Drive. They were shocked to see how non-diverse and empty the shelves were. Because of this, Jill Peeler started the SFFD Ethnic Doll Toy Drive.

This Year they are continuing this new tradition and adding collections for books. Their goal is to find stories with a diverse set of main characters to help raise self esteem and cultural awareness.

Join Chaya, Ruby, and the SF Firefighters Toy Program to make sure no child is left without a special gift this holiday season.


Saturday December 2nd, from 11:00am – 2:00pm
325 Newhall st. San Francisco

North Bay Fires - How to Help

The devastation caused by the fires in the North Bay has been heartbreaking. Many of our members are undergoing severe hardship, including firefighters and other first responders who are risking their lives to help others, even as their own homes have been threatened or destroyed.

How You Can Help

There are many known and reputable charities, such as the American Red Cross and the Humane Society of America, but many members have asked specifically how they can support the first responders. Two examples are listed below.

Go Fund a Hero Fundraising Campaign

The Marin Professional Firefighters, IAFF Local 1775 and Santa Rosa Firefighters, IAFF Local 1401, have launched an official fundraising platform at Go Fund a Hero to assist the many firefighters and their families who’ve lost homes. 

Funds raised here will be distributed equally among those in need – currently at least 40 firefighter families affected from IAFF Locals 1401 (Santa Rosa Firefighters), 1775 (Marin Professional Firefighters), 2881 (Cal Fire Firefighters), 55 (Oakland Firefighters), 798 (San Francisco Firefighters), 1415 (Petaluma Firefighters), and several other smaller agencies and locals.

San Francisco Firefighters Toy Program Collecting Donations

You can drop off donations of diapers, new kids clothing, toys, and baby wipes at 2225 Jerrold Ave in San Francisco, or at the SF Fire Credit Union branches, which will have donation barrels available as of October 13th. These donated items will be distributed at the emergency shelters. You can also donate money at The SF Firefighter Toy Program’s website.

Run Wild San Francisco- Benefiting the SF Firefighters Toy Program

A Runner’s Mind, the Bay Area’s local run specialty store, is proud to benefit the SfF Firefighter Toy Program.
Join us on Sunday December 3rd for a 5K and Kids Dash!

The San Francisco Fire Fighter’s Toy Program will be onsite race day accepting donations of new unwrapped toys. Racers are encouraged to bring a new, unwrapped toy or two on race day to donate and/or to make a donation when you register. Any donation above your entry fee will be given to the San Francisco Fire Fighter’s Toy Program and is 100% tax deductible.

Learn more at runwildsf.com for more information including packet pickup, location and scheduling.

Disaster Relief Loan

We’re Here to Help

After the devastating fires in the North Bay, SF Fire Credit Union wants to help our members rebuild their lives.

Disaster Relief Loan For Existing Members

We are now offering a Disaster Relief Loan for our members who have been affected by the North Bay Fires. These loans are available for those who were members on or before October 8th, 2017.

Disaster Relief Loan Features

Disaster Relief Loans offer:

  • Loans up to $10,000
  • Loans up to 36 months
  • ZERO PAYMENTS DUE for the first six months (standard Monthly Principal and Interest payments will apply at the 7th month)
  • ZERO INTEREST for the first six months (standard Unsecured (Signature) Loan interest rates will apply at the 7th month)

These loans are available for application until December 17th, 2017.

A Fast Response To Applications

We know these are difficult times, and we are committed to responding to all requests within one business day.

Learn more about this loan, including details on interest rates and other requirements, by clicking here, giving us a call, or visiting us at any of our branches.

To read more about what you can do to help others affected by the fire, please click here.

Toy Soldier & SF Firefighter Toy Program

Donate a Gift to the SF Firefighter Toy Program.
Join Toy Soldier & SF Firefighters Toy Program on Friday, December 1, 2018 at 5:00pm
52 Belden Place, San Francisco

Enjoy live DJ & drink specials.

Buffalo Theory Presents: SF Fire Department Toy Drive

Buffalo Theory is proud to present the SF Fire Department Toy Drive.
This Christmas, help a child in need.

Thursday, Dec 14, 2017 from 5:00pm – 9:00pm
Buffalo Theory | 1735 Polk St., San Francisco

Enjoy free appetizers and get a raffle ticket for each toy brought in.