Opportunity

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

About Us

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.

Open Positions:

Accountant I

Assistant Controller

Commercial Loan Officer

Contact Center Representative (Concord Location)

Education Outreach Officer

Teller (Financial Services Consultant)

General Services Coordinator I

IT Project Manager

Learning & Development Specialist

Real Estate Loan Processor

Real Estate Loan Servicing Specialist

Senior Quality Control Specialist and document specialist

Senior Real Estate Underwriter

Support Service Administrator (Temp to Hire)

Systems Developer


Accountant I

Summary
The Accounting Department is responsible for overseeing all processes and procedures related to SF Fire Credit Union’s accounting and financial reporting functions. Primary responsibilities of Accountant I are Accounts Payable processing and other general accounting duties assigned.

Responsibilities

  • Executes the Accounts Payable functions, including validating all invoices received are properly authorized for payment.
  • Ensures adequate supports are attached to the invoices as appropriate.
  • Verifies that the invoice charges are accurate, coded to the correct expense account and entered into AP module in core system.
  • Generates weekly check run and related reports.
  • Ensures all invoices are paid in a timely manner and posted to the appropriate general ledger accounts.
  • Respond or assist in any AP related inquiries from other departments or from vendors.
  • Work closely with Accountant II as well as Vendor Management staff, as needed.
  • Perform other related duties such as filing, scanning, and copying invoices or check copies, etc.
  • Processed monthly corporate card expense reports and produces related monthly status reports.
  • Monitors the outstanding cashiers’ checks for proactive follow-up with vendors for uncashed checks and subsequent escheat reporting.
  • Assists with completing certain schedule(s) of the quarterly NCUA 5300 filings, along with assisting in the completion of other monthly, quarterly, or annual reporting requirements, as assigned.
  • Reconciles general ledger accounts daily and monthly as assigned.
  • Assists with budget variance research.
  • Researches and responds to inquiries from federal and state examiners, as well as internal and external auditors in written and verbal form as assigned.
  • Serves as backup to other Accounting Department staff as needed.
  • Works on departmental and organizational projects and other departmental duties as assigned.

Requirements

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
Bachelor’s degree (B. A.) or equivalent from a four-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

Personal Computer Skills
Proficient in a Windows environment, with intermediate to expert level Microsoft Excel and Word skills. UltraData FSP systems knowledge preferred. Ability to quickly learn specialized software applications.

Language Skills
Ability to read and comprehend common professional and technical journals, financial reports and legal documents. Ability to write business and professional correspondence. Ability to effectively present information in one-on-one and small group situations to members, managers, vendors, and other employees of the credit union.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk and listen. The employee is occasionally required to reach with hands and arms; must use hands and fingers to operate a computer for extended period of times.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Apply Now


Assistant Controller

Summary
In this role, you will assist the VP, Controller in directing the accounting operations and controls for the Credit Union. As a team member you will be responsible for meeting the department’s deadlines and a multitude of accounting activities including general ledger preparation and financial reporting. You will also assist in successfully completing and meeting regulatory and tax reporting and filing requirements, and internal and external audit activities.

Responsibilities

  • Prepare or assist in month-end close and management/board reporting process
  • Prepare or assist with various internal reporting packages and external regulatory filings that may be monthly, quarterly, or annually
  • Prepare or assist in filing of various tax schedules for local, State, and Federal agencies, as well as researching and responding to related inquiries
  • Assist to ensure the reconciliation of the Balance Sheet GL accounts are carried out effectively and timely manner and supporting workpapers are concise and effective
  • Assist to identify, implement process improvements, and ensure efficiency in A/P, A/R, Fixed Assets, G/L, Reporting, and Reconciliation activities
  • Assist to ensure department written operating policies and procedures are current and accurate, and followed as prescribed
  • Assist to implement and manage various internal audits processes and resolve any findings promptly as well as implementing adequate internal control environment where needed
  • Assist and support annual engagements involving external financial statement audit, various internal audits, and external local, state, or federal audits as needed as well as assisting in periodic regulatory exams process
  • Assist to monitor and research new accounting developments from authoritative bodies (FASB, AICPA, NCUA), evaluate accounting transactions and new accounting pronouncements, and application of the changes impacting the Credit Union
  • Assist to implement CECL within the established deadline
  • Research and resolve system related issues through working with internal departments including operations and IT, and vendors, as needed
  • Perform other duties assigned by the VP Controller or CFO
  • Serve as a backup to other accounting department staff

Requirements

  • At least 5+ years of public and private accounting experience
  • Bachelor’s Degree in Accounting, Finance, Business or equivalent experience
  • CPA license • Previous Credit Union experience or Financial Institution environment preferred
  • Experience with core banking systems in relation to general ledger posting preferred
  • Solid knowledge of generally accepted accounting principles and concepts
  • Strong verbal and written communication skills
  • Demonstrated strong analytical, organizational, and problem-solving skills
  • Demonstrated strong attention to detail and accuracy
  • Demonstrated managerial and supervisory experience
  • Professional attitude and demeanor and the ability to exercise good judgment
  • Strong Excel skills preferred

Apply Now


Commercial Loan Officer

Summary
The Commercial Loan Officer will be responsible for all aspects of managing and building a portfolio of commercial loans, from taking reviewing initial loan requests, to closing, and will post-closing loan management. This position requires strong commercial loan underwriting as well as business development skills. In addition to experience managing a portfolio of commercial loans, the ideal person will have an existing network of local business contacts and the ability to call on potential new relationships in order to expand existing business and grow the Credit Union’s client base. Approximately 50% of the loan officer’s time will be dedicated to developing new business, including sales calls, underwriting and closing. The balance of time will be dedicated to portfolio management including credit reviews and monitoring.

Responsibilities

  • Develop commercial lending businesses for the company
  • Take applications for commercial loan business
  • Analyze loan applications, including gathering, spreading and interpreting business financial statements, personal and business tax returns and personal financial statements.
  • Establish the structure of the loan, including pricing terms and duration
  • Ensure loan documentation completion and close loans
  • Review and monitor existing portfolio in order to properly assess credit quality and identify risks and opportunities.
  • Troubleshoot and resolve internal and external inquiries
  • Review and monitor existing portfolio in order to properly assess credit quality and identify risks and opportunities.
  • Prepare comprehensive credit approval memos that include an assessment of risks and mitigates, financial analysis, and recommended loan structures and terms for new credits.
  • Prepare detailed annual loan reviews, including risk rating recommendations using the CU’s risk rating models.
  • Assist in portfolio audits conducted by internal and external auditors.

Requirements

  • 3+ years of commercial lending and underwriting experience
  • Extensive knowledge of banking legislation
  • Strong knowledge of Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control
  • Excellent communication and PR skills; ability to work with a diverse group of customers and staff

Preferred

  • Bachelor’s degree in finance, accounting or similar
  • Network of business contacts and relationships in the local community

Apply Now


Contact Center Representative (Concord Location)

Summary
Our Contact Center Representatives or “Financial Service Consultants” handle all remote communications from our members including telephone calls, postal mail, email and web chats. This involves answering account inquiries, processing financial transactions, and cross‐selling the appropriate credit union products and services, while consistently meeting the service standards established by the SF Fire Credit Union. Our contact center is located in our Mint Plaza location in downtown San Francisco.

Responsibilities

  • Promptly answer all calls and/or chats in a polite manner
  • Work collaboratively with members to uncover and fulfill needs
  • Open all types of accounts including checking, savings, CD’s and IRAs
  • Accept consumer loan applications, forwarding complete application to loan officer
  • Resolve complex member inquiries related to all Credit Union accounts, products and services
  • Reach out to members as directed for special projects
  • Notify manager of any service concerns while being attentive to call volume and service levels
  • Meet established individual and team service goals

Requirements

  • High school diploma / GED plus at least 1 year customer service experience
  • Ability to effectively multi-task and calculate figures and amounts quickly
  • Ability to write basic business communications to members and employees
  • Experience with MS Windows and MS Office
  • Call center experience and/or experience in banking is preferred
  • Various shifts available Monday through Saturday 7am to 8pm

Apply Now


Education Outreach Officer

Summary
The Education & Outreach Officer’s responsibilities primarily pertain to (1) developing and maintaining relationships with the firefighting community (San Francisco, Marin and San Mateo Counties), (2) Coordinating and Attending events related to the Credit Union’s participation/presence in both the firefighter and civilian communities we serve, (3) and handling administrative tasks and duties related to the events or programs associated with this role, as well as other Credit Union wide events as projects as assigned.

Essential Duties

  • Maintain & deepen our relationship with San Francisco Firefighters though regular visits to firehouses, and participating in events related to SFFD and IAFF Local 798 – including those which may occur on nights and/or weekends.
  • Work with SVP and AVP of Brand Loyalty to build and/or deepen relationships with firefighting community outside San Francisco via firehouse visits and participating in regional events.
  • Help plan, execute, and attend all member events – including those which may occur at night and/or on weekends.
  • Help plan, execute, and attend any/all community events – including those which may occur at night and/or on weekends.
  • Help plan and execute any projects related to the Brand Loyalty division, which will include those related to firefighters, non-firefighters, existing members, potential members, other Credit Union departments, and key vendors.
  • Advise members on products and services, including the facilitation of service delivery or service recovery, with designated internal Credit Union partners.
  • Other duties as assigned.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multi-tasking ability is a must.

Schedule
This position requires occasional (but regularly occurring) work on nights and weekends. It also has a significant amount of responsibility during the year-end holiday season, due to the Credit Union’s efforts to support Firefighter Toy Programs.

Transportation
This individual must possess a valid driver’s license, and have a vehicle (of a size and type suitable for the needs of this position and in reliable mechanical condition) which can be used for the travel associated with the position.

Education and/or Experience
College degree preferred, or equivalence as demonstrated by high proficiency in written and verbal communication, presentation skills, and familiarity with professional communication standards. Experience with banking products and services highly recommended.

Language Skills
Ability to identify problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills
Ability to reconcile member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.

Computer Skills
Knowledge of D+H banking platform (or equivalent) is preferred. Ability to operate a personal computer in a Windows environment including Word, Excel, and PowerPoint.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

Requirements

  • High school diploma / GED plus at least 1 year customer service experience
  • Ability to effectively multi-task and calculate figures and amounts quickly
  • Ability to write basic business communications to members and employees
  • Experience with MS Windows and MS Office
  • Call center experience and/or experience in banking is preferred
  • Various shifts available Monday through Saturday 7am to 8pm

Apply Now


Teller (Financial Services Consultant)

Summary
Financial Service Consultants are accountable for handling all in-person requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.

Reponsibilities

  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, seeking solutions first and being accountable
  • Open various types of accounts including checking, savings, CD’s and IRAs
  • Operate assigned cash can and teller’s sub-vault within established guidelines
  • Create temporary checks for members as required
  • Assist members with debit card re-pinning and ATM machine usage
  • Act as vault teller as required
  • Maintain a thorough knowledge of all Credit Union products and services
  • Complete training programs in accordance with your personal development plan
  • Contribute to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments

Requirements

  • High school diploma or GED plus at least 1 year of related experience
  • Ability to effectively multi-task • Ability to calculate figures and amounts
  • Experience with MS Windows and MS Office
  • Must be available for Saturday shift
  • Cash handling experience in a bank or financial institution is preferred

The roles we have open is for the following branch:
Main Branch: 3201 California Street, San Francisco, CA 94118
Mint Plaza Branch: 12 Mint Plaza, San Francisco, CA
Stonestown Branch: 565 Buckingham Way, San Francisco CA 94132

Apply Now

We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.


General Services Coordinator I

Summary
Processes incoming and outgoing mail. Scans loan documents, new member applications and other documents into the Credit Union’s document management software. Coordinates document placement into and retrieval from offsite storage facilities. Assists with daily maintenance schedule of headquarters facility. Performs other duties as assigned.

Duties and Responsibilities
Record Retention: Arranges for retention, destruction, and/or archival of Credit Union documents, files and microfilm records. Performs daily paper and electronic record retention tasks such as scanning for the Credit Union.

Mail and Distribution: Processes incoming and outgoing mail, package delivery, and courier items. Distributes mail and supplies to all Credit Union locations as well as to and from USPS facilities. Schedules and coordinates special mail errands and deliveries as requested by Credit Union managers.

Daily Maintenance: Performs daily maintenance schedule of headquarters facility. Acts as handyman for light repairs.

Safety and Security: Ensures employee and member safety in Credit Union facilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associate degree/certification preferred. High school diploma or general education degree (GED); or two to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
Ability to operate a computer in a Windows environment to access the Credit Union’s systems and member account information. Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job; Microsoft Word and Excel skills essential, experience with Hyland OnBase document management software a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and move up to 75 pounds or climb ladder. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the Credit Union, its employees, members or the public at large.”

Apply Now


IT Project Manager

Summary
SF Fire Credit Union’s IT Project according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Responsibilities
Strategy & Planning

  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Liaise with project stakeholders on an ongoing basis.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Track project milestones and deliverables.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop best practices and tools for project execution and management.

Acquisition & Deployment

  • Estimate the resources and participants needed to achieve project goals.
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
  • Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

Operational Management

  • Direct and manage project development from beginning to end.
  • Develop full-scale project plans and associated communications documents.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the project.

Qualifications

  • Bachelor’s degree or equivalent
  • PMP certification required
  • SDLC experience preferred
  • Four years project management experience in an IT environment
  • Advanced proficiency with MS Project and Visio required
  • Must have in-depth knowledge of products, services and procedures of a financial institution
  • Familiarity with quality practices such as Six Sigma preferred

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Learning Development Specialist

Summary
The Learning & Development Specialist is responsible for the support, facilitation, and coordination of training programs for all SF Fire CU training initiatives. Reporting to the Learning & Development Manager, this position will develop and execute learning solutions that build critical skills and competencies required to achieve measurable business results, and ultimately drive positive member perception (Net Promoter Scores). This role will require instructional design and technical writing to create programs, courses, and tools that align with our values, resonate with our culture, and ensure our employees are skilled service providers that represent the SF Fire CU to members. This role will use a variety of methodologies to create rich, engaging content that reaches all team members, recognizing and addressing differences in learning preference and unique audience needs. This role works closely and with guidance from the L&D Specialist II, as well as Senior Management and cross-functional stakeholders to develop, organize, edit, test and maintain training, procedure and reference documentation consistent with company strategy, values and goals.

Responsibilities

  • Work with the Credit Union’s Learning & Development Specialist II, SVP of HR, Learning & Development Manager and cross-functional partners to execute training solutions based on the needs of the organization
  • Work with SMEs to create and maintain materials (i.e. FAQs, Quick Reference Guides, Procedures, Training Manuals, etc.) that support achievement of business goals
  • Coordinate, schedule, assist in facilitations and maintain documentation for the NEO (New Employee Orientation) program
  • Develop understanding of our employee population – who they are, problems to be solved, what makes them successful, and most importantly, how to engage them, tell our story, and sell our solutions.
  • Use SME’s to become an expert on SF Fire CU’s products and audiences to continuously apply that knowledge in your training solutions and across the organization
  • Confer with departments, user groups, and vendors when applicable to determine subject material to be developed and user/technical specifications to be established
  • Provides recommendations to changes in format, content, and methods of dissemination; including photographs, drawings, sketches, diagrams, and charts to illustrate material
  • Manage vendor relationships
  • Manage and administer Learning Management System (LMS) systems to support optimal user interface

Qualifications

  • Bachelor’s degree or equivalent work experience required
  • Minimum 3-5 years training experience, including instructional design, and stand-up
    facilitation
  • Experience in training, both classroom and online (eLearning) training
  • Knowledge of Adult Learning theory and evaluation
  • Highly-developed verbal, written, and presentation skills with the ability to
    communicate and influence
  • Exposure to analyzing metrics via Learning Management Systems (LMS)
  • Exposure to soft skills training – employee development, customer experience/service
    techniques, leadership
  • Experience in project management; organized with attention to detail
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader/Writer
  • Experience in Adobe Creative Suite (InDesign, Photoshop, Acrobat Pro, Dreamweaver,
    Flash), Storyline, and Microsoft Powerpoint
  • Ability to provide support for the Credit Union’s web portal; basic proficiency in the
    content management system for the Credit Union’s public website
  • Experience with writing business process and technical documentation preferred
  • Experience in the Financial Services industry a plus!

Apply Now


Real Estate Loan Processor

Summary
The Real Estate Loan Processor will be responsible for performing a variety of loan documentation duties including reviewing loan package against system or investor requirements, correct errors to loan packages and obtain missing information.

Responsibilities

  • Manage a loan pipeline and the loan process to ensure loans fund in a timely manner
  • Process applications from time of receipt of application to submission of the loan package to underwriting
  • Gather, organize and track loan documentation
  • Work with members, underwriters, appraisers and title/escrow companies to complete processing
  • Resolve member service issues
  • Verify member income documentation and resolve routine title issues including vesting issues and various liens
  • Execute closing actions to ensure a timely and effective closing process

Requirements

  • Minimum two years processing experience within the Mortgage Lending industry
  • Knowledge of the mortgage process: underwriting, credit loan analysis, property appraisal, title work, disbursement, and accounting entries
  • Thorough knowledge of federal and state regulations and requirements
  • Some college coursework preferred
  • Ultra-Data/FSP system knowledge preferred

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now


Real Estate Loan Servicing Specialist

Summary
The Real Estate Loan Servicing Specialist is responsible for the servicing of Home Equity Lines of Credit and coordinating with the credit union’s third-party servicer for 1st lien mortgage loans. The Specialist acts as a liaison between members and the real estate team for servicing related activities and must have the ability to manage time effectively with multiple tasks, computer proficiency, attention to detail and effective communication. Knowledge of mortgage loan documentation, processing and servicing is required.

Responsibilities

  • Perform all servicing related duties for Home Equity Lines of Credit and work with third party servicer for first lien mortgage loans.
  • Answer servicing related phone calls and email inquiries from members and credit union employees in a timely and professional manner.
  • Provide timely resolution of servicing related issues.
  • Work with 1st mortgage loan servicing vendor in assisting members with loan servicing needs.
  • Communicate and work with third parties for loan payoff demand requests and provide timely and accurate loan payoff statements.
  • Perform payment processing for mortgage and HELOC payments.
  • Allocate funds to various general ledger accounts.
  • Work with Accounting in balancing assigned general ledger accounts, performing research as needed.
  • Validate the accuracy of incoming loan payoff amounts and perform follow-up as needed. Update loan files and all applicable system data to reflect payoffs and line closure
  • Work with members to reverse and set-up payments, process sub-account transfers
  • Perform post closing activities on new loans, to include auto pay set up and ordering of HELOC checks.
  • Provide back up support to the Real Estate Department for the initial loan set up and assignment of new loan applications in the credit union’s real estate origination system
  • Assist with the assignment of service tickets and incoming inquiries to real estate team members
  • Assist with loan subordination and HELOC increase requests, including system maintenance
  • Maintain servicing related reports
  • Provide back-up support for conversations with members to review, explain, and sign the loan documents for new loans, including notarizing documents as required
  • Assist with file and file vault maintenance, tracking and storage
  • Perform other projects as assigned

Qualifications

  • 3 years related experience and/or training; or equivalent combination of education and experience
  • Must have working knowledge of mortgage lending, documentation and servicing, together with an understanding of mortgage processing and underwriting, Title policies and accounting practices
  • Valid California Notary Public license

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Senior Quality Control Specialist and document specialist-

Summary
The Senior Lending Quality Control and Document Specialist position ensures all loans are compliant with our internal credit policy, procedures, investor requirements, and applicable laws and regulations prior to funding and after closing. This position will also prepare and distribute monthly quality reports to Senior Management.

Responsibilities

  • Perform pre-funding QC and post-funding audit review of 1st and 2nd mortgages. Review of loan files includes: TILA review, LE/HUD review, document expirations, escrow determinations, cash to close review, etc.
  • Conduct pre-funding loan file quality control reviews, including review of credit report, appraisal, occupancy, red flags, underwriting and decision logic, underwriting conditions and compliance.
  • Work with underwriters, loan processors and mortgage loan originators to answer questions and obtain corrections audit and QC findings.
  • Coordinate and confirm with loan processors that the Loan Estimate is compliant. Review and approve Loan Estimates prior to LE delivery to borrowers.
  • Coordinate the delivery of loan files to be audited by the designated outside audit firm.
  • Review and manage post-funding audit findings, escalate any issues to management. Work with third party vendors.
  • Provide reporting to management relative audit findings and resolutions.
  • Reviews and manages post funding audit reviews including clearing audit exceptions with designated outside audit firm.
  • Ensure integrity of data input into loan origination system.
  • Analyze and prepare pre-fund, post-closing, and miscellaneous monthly management reporting.
  • Other ad hoc analysis or responsibilities as assigned.

Requirements
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
A.A. degree or better plus five to seven years real estate loan processing or underwriting experience in a financial institution, with thorough knowledge of real estate origination and processing, FNMA/FHLMC guidelines, and all regulatory compliance procedures; or equivalent combination of education and experience.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and individual members.

Apply Now


Senior Real Estate Underwriter

Summary
Responsible for underwriting residential mortgage loans to ensure compliance with credit union and investor’s guidelines. Communicates with loan processor, loan closer/funder, and other internal and external members.

Essential Duties and Responsibilities
(include the following. Other duties may be assigned)

  • Underwrites for conforming, Jumbo and Home Equity Line of Credit first mortgage loans within the current secondary market guidelines and approved lending limits
  • Underwrites second mortgage loans, including increases to existing lines of credit
  • Underwrites subordination requests for final approval
  • Ability to work with loan processor, loan closer, funder, and other internal and external members
  • Meets performance standards and goals established by the credit union

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
A.A. degree or better plus five to seven years real estate loan processing or underwriting experience in a financial institution, with thorough knowledge of real estate origination and processing, FNMA/FHLMC guidelines, and all regulatory compliance procedures; or equivalent combination of education and experience.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and individual members.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentage. Ability to apply concepts of basic algebra, fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations
NMLS Licensing Required

Other Skills and Abilities
Must be able to use the credit union’s computer system for input/output transactions, including, but not limited to, retrieval of information, printing out individual statements of account, inputting data, updating information, special access to certain fields, and general maintenance of the credit and collection financial and ancillary records.

Ability to utilize on‑screen loan processing provided by the credit union’s mainframe computer system. Ability to operate standard office machines such as a photocopier, fax machine, personal computer, and such equipment normally found in a modern credit department of a bank, savings and loan, or credit union.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Mental Demands
The mental characteristics necessary to competently perform this job include the frequent need to read and write, and the continuous need to be alert, precise, resourceful and persuasive in solving problems.

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Support Service Administrator

Summary
The Support Services Administrator works closely with the Support Services team to ensure timely processing of incoming mail, assists with various departmental duties including research, and hard copy requests. The ideal candidate will be detail oriented, highly organized, and have a basic working knowledge of our core software (FSP).

Responsibilities

  • Print cashier’s checks
  • Add /remove deposit holds
  • Draft correspondence to members as directed
  • Place and remove Flags and/or Freezes on member accounts
  • Monitor incoming FAX messages
  • Process incoming mail
  • Prepare outgoing mail
  • Exception report processing
  • Review of member documents and forms for missing or incorrect data
  • Digital or hard copy research requests as directed by Support Services staff
  • Onbase uploads including scanning and uploading of documents and data
  • Additional support as requested by the Support Services Staff

Qualifications

  • At least 6 months of financial services industry experience
  • Experience with back office processing within a financial institution preferred
  • High school diploma or GED or equivalent combination of education and experience
  • Experience with Ultradata/FSP, OnBase, and Microsoft Office applications
  • Keen attention to detail and highly organized
  • Strong business writing skills
  • Ability to work autonomously as well prioritize and adapt to changing business needs

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to handle objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Systems Developer

Summary:
As a systems developer, you will innovate and assist in the development of member facing opportunities. You will work with other systems developers, operations, consultants and business managers to design and deliver applications for SF Fire Credit Union. This position requires strong technical skill, impeccable attention to detail, and the ability to jump into new technologies as needed.

Essential Duties and Responsibilities

  • Lead Architectural design and system integration for software projects and Design and build financial applications for SF Fire CU
  • Available to provide technical guidance on an as needed basis to the business and give technical recommendations as required to the Business Analyst
  • Provide architectural oversight of outsourced development efforts
  • Mentor, in support of application maintenance other IT personal on use of tools/applications in support of member facing applications
  • Be an innovator in new and evolving client-side technologies, their application to our functionality, based on overall architecture goals and practical implications of their use in a cross-browser and desktop & mobile environments.
  • Evolve the architecture of our client application, to deliver advanced, responsive functionality in a clean, extensive design
  • Develop in house and web-based applications using C#, ASP.Net, MS SQL, HTML, Javascript/JQuery, and other emerging frameworks and technologies.

Qualifications

  • Bachelor’s degree (B. A.) or equivalent professional experience
  • Solid foundation in object-oriented programming concepts and best practices required
  • In-depth knowledge in defining remote communication methodologies such as web services, WCF, ServiceStack, REST experience preferred
  • At least 2 years of experience developing web-based applications using Microsoft .NET technologies, C#, ASP.Net, Javascript and jQuery.
  • At least 2 years of experience working with MS Sql Server, defining database schemas and writing stored procedures
  • Experience as a DBA, tuning and optimizing small to medium databases on MS Sql Server is a plus
  • Experience with UniData and UniBasic also a plus
  • Strong technical proficiency in Windows and/or Linux, virtual environments, relational databases, and networking

Ideal Candidate Profile

  • Is driven by a desire to serve and has a strong sense of curiosity
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Ability to solve practical problems and manage

Acquisition and Development
Research, evaluate, and recommend new integration and methods in support of optimizing member’s digital experience.

Operational Management

  • Lead Architectural design and system integration for software projects and Design and build financial applications for SFFCU
  • Provide technical guidance on an as needed basis to the business and give technical recommendations as required to the Business Analyst
  • Provide architectural oversight of outsourced development efforts
  • Be an innovator in new and evolving client-side technologies, their application to our functionality, based on overall architecture goals and practical implications of their use in a cross-browser and desktop & mobile environments.
  • Evolve the architecture of our client application, to deliver advanced, responsive functionality in a clean, extensive design
  • Develop in house and web-based applications using C#, ASP.Net, MS SQL, HTML, Javascript/JQuery, and other emerging frameworks and technologies.

Formal Education and Certification
University degree in the field of computer programming, application development, or Information Technology, or equivalent experience. A background in financial institution computing systems is desirable.

Knowledge and Experience

  • 4 years equivalent work experience
  • Hands-on experience in coding information technology software and systems within the financial industry highly
  • Desirable
  • Knowledge of information gathering, planning, and organizing methods and principles
  • Experience with the following coding programs
  • Visual Studio is our IDE for almost every project including OLA and Fuego.
  • SQL Server Management Studio for writing and executing SQL scripts.
  • SSH/Linux (PuTTY)/WinSCP/FileZilla)
  • Desktop publishing tools, including Adobe Creative Cloud
  • Alkami online banking/mobile platform experience is highly desirable
  • Solid foundation in object-oriented programming concepts and best practices required

Personal Attributes

  • Exceptional written and oral communication skills.
  • Superior attention to detail
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly, specifically complex technical information
  • High self-motivated and directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Expectational customer service orientation
  • Experience working in a team-oriented, collaborative environment

Work Conditions

  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard and mouse

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Our Benefits
We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

  • 401(k) and Employer Match
  • Health, Vision, and Dental Insurance
  • Annual Incentive/Bonus Program
  • Tuition Reimbursement Program
  • Ten Paid Holidays + Competitive PTO package
  • Home & Consumer Loan Program (Discounted Rates)
  • Professional development and Soft-skill training programs
  • On-demand personal coaching resource
  • Wellness Program (Discounted Membership at 24-Hour Fitness)

Our Culture
Most days it feels more like going to work with a big family. Whether it’s an impromptu lunchtime BBQ on the deck, baking birthday cakes for colleagues in the kitchen, or after-hours karaoke, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, desire to innovate, and a “in-this-together” attitude. And while we’re driven to do great work, we also value real work/life balance.