Opportunity

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

About Us

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.

Open Positions:

Accountant I

Assistant Controller

Consumer Lending Servicing Specialist, Temporary

Contact Center Representative (Concord Location)

Teller (Financial Services Consultant)

IT Project Manager

QA Coordinator

Real Estate Loan Servicing Specialist

Senior Quality Control Specialist and document specialist

Senior Real Estate Underwriter

Service Delivery Engineer I

Service Desk Specialist

Systems Developer

Workflow Developer


Accountant I

Summary
The Accounting Department is responsible for overseeing all processes and procedures related to SF Fire Credit Union’s accounting and financial reporting functions. Primary responsibilities of Accountant I are Accounts Payable processing and other general accounting duties assigned.

Responsibilities

  • Executes the Accounts Payable functions, including validating all invoices received are properly authorized for payment.
  • Ensures adequate supports are attached to the invoices as appropriate.
  • Verifies that the invoice charges are accurate, coded to the correct expense account and entered into AP module in core system.
  • Generates weekly check run and related reports.
  • Ensures all invoices are paid in a timely manner and posted to the appropriate general ledger accounts.
  • Respond or assist in any AP related inquiries from other departments or from vendors.
  • Work closely with Accountant II as well as Vendor Management staff, as needed.
  • Perform other related duties such as filing, scanning, and copying invoices or check copies, etc.
  • Processed monthly corporate card expense reports and produces related monthly status reports.
  • Monitors the outstanding cashiers’ checks for proactive follow-up with vendors for uncashed checks and subsequent escheat reporting.
  • Assists with completing certain schedule(s) of the quarterly NCUA 5300 filings, along with assisting in the completion of other monthly, quarterly, or annual reporting requirements, as assigned.
  • Reconciles general ledger accounts daily and monthly as assigned.
  • Assists with budget variance research.
  • Researches and responds to inquiries from federal and state examiners, as well as internal and external auditors in written and verbal form as assigned.
  • Serves as backup to other Accounting Department staff as needed.
  • Works on departmental and organizational projects and other departmental duties as assigned.

Requirements

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
Bachelor’s degree (B. A.) or equivalent from a four-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

Personal Computer Skills
Proficient in a Windows environment, with intermediate to expert level Microsoft Excel and Word skills. UltraData FSP systems knowledge preferred. Ability to quickly learn specialized software applications.

Language Skills
Ability to read and comprehend common professional and technical journals, financial reports and legal documents. Ability to write business and professional correspondence. Ability to effectively present information in one-on-one and small group situations to members, managers, vendors, and other employees of the credit union.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk and listen. The employee is occasionally required to reach with hands and arms; must use hands and fingers to operate a computer for extended period of times.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Apply Now


Assistant Controller

Summary
In this role, you will assist the VP, Controller in directing the accounting operations and controls for the Credit Union. As a team member you will be responsible for meeting the department’s deadlines and a multitude of accounting activities including general ledger preparation and financial reporting. You will also assist in successfully completing and meeting regulatory and tax reporting and filing requirements, and internal and external audit activities.

Responsibilities

  • Prepare or assist in month-end close and management/board reporting process
  • Prepare or assist with various internal reporting packages and external regulatory filings that may be monthly, quarterly, or annually
  • Prepare or assist in filing of various tax schedules for local, State, and Federal agencies, as well as researching and responding to related inquiries
  • Assist to ensure the reconciliation of the Balance Sheet GL accounts are carried out effectively and timely manner and supporting workpapers are concise and effective
  • Assist to identify, implement process improvements, and ensure efficiency in A/P, A/R, Fixed Assets, G/L, Reporting, and Reconciliation activities
  • Assist to ensure department written operating policies and procedures are current and accurate, and followed as prescribed
  • Assist to implement and manage various internal audits processes and resolve any findings promptly as well as implementing adequate internal control environment where needed
  • Assist and support annual engagements involving external financial statement audit, various internal audits, and external local, state, or federal audits as needed as well as assisting in periodic regulatory exams process
  • Assist to monitor and research new accounting developments from authoritative bodies (FASB, AICPA, NCUA), evaluate accounting transactions and new accounting pronouncements, and application of the changes impacting the Credit Union
  • Assist to implement CECL within the established deadline
  • Research and resolve system related issues through working with internal departments including operations and IT, and vendors, as needed
  • Perform other duties assigned by the VP Controller or CFO
  • Serve as a backup to other accounting department staff

Requirements

  • At least 5+ years of public and private accounting experience
  • Bachelor’s Degree in Accounting, Finance, Business or equivalent experience
  • CPA license • Previous Credit Union experience or Financial Institution environment preferred
  • Experience with core banking systems in relation to general ledger posting preferred
  • Solid knowledge of generally accepted accounting principles and concepts
  • Strong verbal and written communication skills
  • Demonstrated strong analytical, organizational, and problem-solving skills
  • Demonstrated strong attention to detail and accuracy
  • Demonstrated managerial and supervisory experience
  • Professional attitude and demeanor and the ability to exercise good judgment
  • Strong Excel skills preferred

Apply Now


Consumer Lending Servicing Specialist, Temporary

Summary
The Consumer Lending Servicing Specialist performs general consumer loan servicing actions for the Consumer Lending Department. Directly responsible for providing outstanding service to our membership and organizational partners.

Responsibilities

  • Responsible for day to day consumer loan servicing requests.
  • Perform qualify control and risk assessment as required.
  • Responsible for GAP, debt protection claims and cancellation process.
  • Responsible for servicing consumer loan accounts, such as providing payoff requests, posting payoff checks, processing balance transfer, closing visa credit limit, researching and satisfying member questions via telephone, email and other communication.
  • Ensure confidentially and safeguard sensitive member information.
  • Ability to communicate effectively both verbally and in writing.
  • Process all type of consumer lending loan servicing request / SFT
  • Process debt protection claims and cancellation
  • Process GAP / MBI and claims/cancellation
  • Process month-end for GAP / MBI
  • Process loan payoff
  • Process Visa positive monthly report
  • Work with member solutions on workout loan & visa medication
  • Process work out a loan extension
  • Process indirect loan funding
  • Perform loan quality control

Requirements

  • Thorough knowledge of personal computers with internet and intranet access and office equipment.
  • Thorough knowledge of modern office administration techniques and methods.
  • Ability to coordinate a variety of activities simultaneously and prioritize work.
  • Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
  • Ability to analyze situations and recommend solutions.

Apply Now


Contact Center Representative (Concord Location)

Summary
Our Contact Center Representatives or “Financial Service Consultants” handle all remote communications from our members including telephone calls, postal mail, email and web chats. This involves answering account inquiries, processing financial transactions, and cross‐selling the appropriate credit union products and services, while consistently meeting the service standards established by the SF Fire Credit Union. Our contact center is located in our Mint Plaza location in downtown San Francisco.

Responsibilities

  • Promptly answer all calls and/or chats in a polite manner
  • Work collaboratively with members to uncover and fulfill needs
  • Open all types of accounts including checking, savings, CD’s and IRAs
  • Accept consumer loan applications, forwarding complete application to loan officer
  • Resolve complex member inquiries related to all Credit Union accounts, products and services
  • Reach out to members as directed for special projects
  • Notify manager of any service concerns while being attentive to call volume and service levels
  • Meet established individual and team service goals

Requirements

  • High school diploma / GED plus at least 1 year customer service experience
  • Ability to effectively multi-task and calculate figures and amounts quickly
  • Ability to write basic business communications to members and employees
  • Experience with MS Windows and MS Office
  • Call center experience and/or experience in banking is preferred
  • Various shifts available Monday through Saturday 7am to 8pm

Apply Now


Teller (Financial Services Consultant)

Summary
Financial Service Consultants are accountable for handling all in-person requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.

Reponsibilities

  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, seeking solutions first and being accountable
  • Open various types of accounts including checking, savings, CD’s and IRAs
  • Operate assigned cash can and teller’s sub-vault within established guidelines
  • Create temporary checks for members as required
  • Assist members with debit card re-pinning and ATM machine usage
  • Act as vault teller as required
  • Maintain a thorough knowledge of all Credit Union products and services
  • Complete training programs in accordance with your personal development plan
  • Contribute to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments

Requirements

  • High school diploma or GED plus at least 1 year of related experience
  • Ability to effectively multi-task • Ability to calculate figures and amounts
  • Experience with MS Windows and MS Office
  • Must be available for Saturday shift
  • Cash handling experience in a bank or financial institution is preferred

The roles we have open is for the following branch:
Main Branch: 3201 California Street, San Francisco, CA 94118
Mint Plaza Branch: 12 Mint Plaza, San Francisco, CA
Stonestown Branch: 565 Buckingham Way, San Francisco CA 94132

Apply Now

We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.


IT Project Manager

Summary
SF Fire Credit Union’s IT Project according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Responsibilities
Strategy & Planning

  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Liaise with project stakeholders on an ongoing basis.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Track project milestones and deliverables.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop best practices and tools for project execution and management.

Acquisition & Deployment

  • Estimate the resources and participants needed to achieve project goals.
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
  • Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

Operational Management

  • Direct and manage project development from beginning to end.
  • Develop full-scale project plans and associated communications documents.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the project.

Qualifications

  • Bachelor’s degree or equivalent
  • PMP certification required
  • SDLC experience preferred
  • Four years project management experience in an IT environment
  • Advanced proficiency with MS Project and Visio required
  • Must have in-depth knowledge of products, services and procedures of a financial institution
  • Familiarity with quality practices such as Six Sigma preferred

Apply Now


QA Coordinator

Summary
The QA Coordinator’s primary role is to identify and resolve quality issues in the Credit Union’s software product lines. The QA Coordinator will oversee all aspects of the testing processes.

Responsibilities

  • Execute all phases of the quality assurance (QA) cycle (e.g. requirements analysis, test case identification, test plan creation, execution, defect tracking, status, and reporting of results).
  • Create and maintain test cases, scenarios, and supporting data based on requirements and design documentation.
  • Organize and maintain the test script library for assigned area or application(s).
  • Work closely with product owners, developers and project team members on test design, and provide thought leadership on test approaches.
  • Develop test planning activities, including preparing documentation and estimating testing needs and time-frames.
  • Develop an understanding of software requirements, including how users use the products and the impact of change to the users’ workflow.
  • Execute tests to validate that the software complies with standards and documented, approved requirements.
  • Perform and coordinate Functional, Regression, Performance, System Integration, and User Acceptance testing based on requirements.
  • Log and track defects from discovery to closure, working with product owners, developers or project team members to assess severity and impact.
  • Produce testing and defect reports as required.
  • Troubleshoot software problems and escalate issues, as appropriate.
  • Develop, maintain and update manual test scripts, utilities, data sets and other test tools required to execute test plans.
  • Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
  • Administer and support the enterprise test management tool, TestRail.
  • Offer recommendations for new tools and testing approaches and techniques.
  • Advocate quality from the end user’s perspective.
  • Champion change to improve the processes that build products.

Position Requirements

  • Bachelor’s degree in a computer science, computer technology, electrical engineering, electrical engineering technology or other related field (preferred).
  • Minimum 2 years Software Quality Assurance experience is required.
  • Experience across all phases of the SDLC and Agile software development practices.
  • Knowledge of software programming and software development life-cycle.

Knowledge Of

  • Basic programming principles
  • TestRail (preferred)
  • Atlassian product suite (JIRA, Confluence)
  • MS Office 365 Suite; SharePoint; advanced Excel preferred
  • MS SQL Server
  • SQL
  • Knowledge of Credit Unions or other Financial Institutions (preferred)

Skilled at:

  • Problem solving and root cause analysis
  • Excellent written and verbal communication
  • Writing quality management system procedures, work instructions and test instructions
  • The design, writing, and execution of quality test plans for hardware and software
  • Multi-tasking while meeting testing/ project deadlines
  • Working autonomously, and collaborating and contributing in a team environment
Desirable Qualifications:
  • Critical thinking, organization skills, self-motivated, and detail oriented

Apply Now


Real Estate Loan Servicing Specialist

Summary
The Real Estate Loan Servicing Specialist is responsible for the servicing of Home Equity Lines of Credit and coordinating with the credit union’s third-party servicer for 1st lien mortgage loans. The Specialist acts as a liaison between members and the real estate team for servicing related activities and must have the ability to manage time effectively with multiple tasks, computer proficiency, attention to detail and effective communication. Knowledge of mortgage loan documentation, processing and servicing is required.

Responsibilities

  • Perform all servicing related duties for Home Equity Lines of Credit and work with third party servicer for first lien mortgage loans.
  • Answer servicing related phone calls and email inquiries from members and credit union employees in a timely and professional manner.
  • Provide timely resolution of servicing related issues.
  • Work with 1st mortgage loan servicing vendor in assisting members with loan servicing needs.
  • Communicate and work with third parties for loan payoff demand requests and provide timely and accurate loan payoff statements.
  • Perform payment processing for mortgage and HELOC payments.
  • Allocate funds to various general ledger accounts.
  • Work with Accounting in balancing assigned general ledger accounts, performing research as needed.
  • Validate the accuracy of incoming loan payoff amounts and perform follow-up as needed. Update loan files and all applicable system data to reflect payoffs and line closure
  • Work with members to reverse and set-up payments, process sub-account transfers
  • Perform post closing activities on new loans, to include auto pay set up and ordering of HELOC checks.
  • Provide back up support to the Real Estate Department for the initial loan set up and assignment of new loan applications in the credit union’s real estate origination system
  • Assist with the assignment of service tickets and incoming inquiries to real estate team members
  • Assist with loan subordination and HELOC increase requests, including system maintenance
  • Maintain servicing related reports
  • Provide back-up support for conversations with members to review, explain, and sign the loan documents for new loans, including notarizing documents as required
  • Assist with file and file vault maintenance, tracking and storage
  • Perform other projects as assigned

Qualifications

  • 3 years related experience and/or training; or equivalent combination of education and experience
  • Must have working knowledge of mortgage lending, documentation and servicing, together with an understanding of mortgage processing and underwriting, Title policies and accounting practices
  • Valid California Notary Public license

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Senior Quality Control Specialist and Document Specialist

Summary
The Senior Lending Quality Control and Document Specialist position ensures all loans are compliant with our internal credit policy, procedures, investor requirements, and applicable laws and regulations prior to funding and after closing. This position will also prepare and distribute monthly quality reports to Senior Management.

Responsibilities

  • Perform pre-funding QC and post-funding audit review of 1st and 2nd mortgages. Review of loan files includes: TILA review, LE/HUD review, document expirations, escrow determinations, cash to close review, etc.
  • Conduct pre-funding loan file quality control reviews, including review of credit report, appraisal, occupancy, red flags, underwriting and decision logic, underwriting conditions and compliance.
  • Work with underwriters, loan processors and mortgage loan originators to answer questions and obtain corrections audit and QC findings.
  • Coordinate and confirm with loan processors that the Loan Estimate is compliant. Review and approve Loan Estimates prior to LE delivery to borrowers.
  • Coordinate the delivery of loan files to be audited by the designated outside audit firm.
  • Review and manage post-funding audit findings, escalate any issues to management. Work with third party vendors.
  • Provide reporting to management relative audit findings and resolutions.
  • Reviews and manages post funding audit reviews including clearing audit exceptions with designated outside audit firm.
  • Ensure integrity of data input into loan origination system.
  • Analyze and prepare pre-fund, post-closing, and miscellaneous monthly management reporting.
  • Other ad hoc analysis or responsibilities as assigned.

Requirements
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
A.A. degree or better plus five to seven years real estate loan processing or underwriting experience in a financial institution, with thorough knowledge of real estate origination and processing, FNMA/FHLMC guidelines, and all regulatory compliance procedures; or equivalent combination of education and experience.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and individual members.

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Senior Real Estate Underwriter

Summary
Responsible for underwriting residential mortgage loans to ensure compliance with credit union and investor’s guidelines. Communicates with loan processor, loan closer/funder, and other internal and external members.

Essential Duties and Responsibilities
(include the following. Other duties may be assigned)

  • Underwrites for conforming, Jumbo and Home Equity Line of Credit first mortgage loans within the current secondary market guidelines and approved lending limits
  • Underwrites second mortgage loans, including increases to existing lines of credit
  • Underwrites subordination requests for final approval
  • Ability to work with loan processor, loan closer, funder, and other internal and external members
  • Meets performance standards and goals established by the credit union

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
A.A. degree or better plus five to seven years real estate loan processing or underwriting experience in a financial institution, with thorough knowledge of real estate origination and processing, FNMA/FHLMC guidelines, and all regulatory compliance procedures; or equivalent combination of education and experience.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and individual members.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentage. Ability to apply concepts of basic algebra, fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations
NMLS Licensing Required

Other Skills and Abilities
Must be able to use the credit union’s computer system for input/output transactions, including, but not limited to, retrieval of information, printing out individual statements of account, inputting data, updating information, special access to certain fields, and general maintenance of the credit and collection financial and ancillary records.

Ability to utilize on‑screen loan processing provided by the credit union’s mainframe computer system. Ability to operate standard office machines such as a photocopier, fax machine, personal computer, and such equipment normally found in a modern credit department of a bank, savings and loan, or credit union.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Mental Demands
The mental characteristics necessary to competently perform this job include the frequent need to read and write, and the continuous need to be alert, precise, resourceful and persuasive in solving problems.

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Service Delivery Engineer I

Summary
The Service Delivery Engineer provides advanced technical knowledge to the service desk and operates as a tier 2 escalation service for internal applications. The Service Delivery Engineer works to ensure that servers, networks and applications are working as expected. This involves using monitoring solutions, ticketing systems, and advanced management solutions to ensure maximum availability of Credit Union IT infrastructure.

The position demands a customer service-oriented employee with excellent communications skills to provide technical support to users in an efficient and accurate manner. The goal is to ensure that the IT department provides first class support to all employees and for our CU members.

Essential Duties

Service Desk

  • Provide escalation support and resolve escalations for first tier service desk
  • Assist service desk when necessary with first level support as needs arise
  • Properly escalate unresolved issues to the operations and development teams
  • Track, route and redirect problems to correct resources
  • Update end user data, ticket tracking, and produce activity reports
  • Walk end users through problem solving process
  • Follow up with end users, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed end user’s expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of Service Desk procedures, products and services

Service Delivery Engineering

  • Manage and maintain Windows Servers, SQL Databases, and Azure resources used by the service desk or managed by the service desk.
  • Maintain relationships with account representatives of managed services, managers and other essential personnel.
  • Work with key personnel within the credit union to bring about new solutions and new services
  • Triages and troubleshoots data center resources such as SANs,

Desktop Deployment Support

  • Assemble, configure, test, and install new hardware and software.

Projects and Organizational Objectives

  • The Service Desks Specialist II will participate in assigned organizational objectives for additional departments and fulfill complex tasks
  • Service Desk Specialist II will participate in projects for the IT department
  • Work to achieve strategic goals of the credit union by prioritizing their workload effectively accomplish their day to day tasks and extemporaneous requirements.

Career Path Development

  • The Service Delivery Engineer I will be working towards one or more certifications or training to their path in either
    Systems, Network or Cloud: The individual shows a strong aptitude and appetite for interconnected systems and system integration
  • Security and Audit: The individual shows a strong aptitude and appetite for emphasizing best practices from NIST, CRC and other audit knowledge base bodies.
  • Project Management and Coordination: The individual is working to be involved in assessing and constructing project plans and coordinating with technical resources
  • Other: The individual has a career plan that is not in the above and it is part of their ongoing goals as discussed with their manager.

Qualifications

  • Proven working experience in providing ITSM Support
  • Advanced knowledge of FreshService and Labtech
  • Adept understanding of Active Directory
  • Strong client-facing communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Organized and high-energy
  • 1 year or greater experience in working in a Credit Union or financial institution.
  • Excellent written and verbal communication skills

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Service Desk Specialist

Summary
The Service Desk Specialist is the initial support contact for problems or other reported issues regarding computers and related technologies from CU office staff. The specialist is expected to troubleshoot, resolve or escalate those problems or incidents correctly. In addition, this position is responsible for supporting the organization’s computing and telecommunication network operations and procedures. The position requires knowledge and understanding of core IT technologies including Windows-based desktops and notebooks, local and networked printers and MFPs, Microsoft Office, basic network architecture, VOIP platforms and simple scripting.

The position demands a customer service oriented employee with excellent communication skills to provide technical support to users in an efficient and accurate manner. The Service Desk Specialist is the IT department’s front line to end-users and will solve basic technical problems and provide support for all assigned areas. The goal is to ensure that the IT department provides first-class support to all employees and for our CU members.

In addition Service Desk specialists will perform agreed system/database administration and housekeeping tasks and routine operations to agreed standards and timescales.

Essential Duties

Service Desk

  • Provide first-level contact and convey resolutions to end-user issues
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Update end-user data, ticket tracking, and produce activity reports
  • Walk end-users through problem-solving process
  • Follow up with end-users, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed end user’s expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of Service Desk procedures, products and services

Desktop Deployment Support

  • Assemble, configure, test, and install new hardware and software.

Qualifications

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in providing Service Desk support
  • Working knowledge of Service Desk software, databases and remote control
  • Strong client-facing communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Organized and high-energy
  • Excellent written and verbal communications skills
  • Credit Union experience preferred but not required

Apply Now


Systems Developer

Summary:
As a systems developer, you will innovate and assist in the development of member facing opportunities. You will work with other systems developers, operations, consultants and business managers to design and deliver applications for SF Fire Credit Union. This position requires strong technical skill, impeccable attention to detail, and the ability to jump into new technologies as needed.

Essential Duties and Responsibilities

  • Lead Architectural design and system integration for software projects and Design and build financial applications for SF Fire CU
  • Available to provide technical guidance on an as needed basis to the business and give technical recommendations as required to the Business Analyst
  • Provide architectural oversight of outsourced development efforts
  • Mentor, in support of application maintenance other IT personal on use of tools/applications in support of member facing applications
  • Be an innovator in new and evolving client-side technologies, their application to our functionality, based on overall architecture goals and practical implications of their use in a cross-browser and desktop & mobile environments.
  • Evolve the architecture of our client application, to deliver advanced, responsive functionality in a clean, extensive design
  • Develop in house and web-based applications using C#, ASP.Net, MS SQL, HTML, Javascript/JQuery, and other emerging frameworks and technologies.

Qualifications

  • Bachelor’s degree (B. A.) or equivalent professional experience
  • Solid foundation in object-oriented programming concepts and best practices required
  • In-depth knowledge in defining remote communication methodologies such as web services, WCF, ServiceStack, REST experience preferred
  • At least 2 years of experience developing web-based applications using Microsoft .NET technologies, C#, ASP.Net, Javascript and jQuery.
  • At least 2 years of experience working with MS Sql Server, defining database schemas and writing stored procedures
  • Experience as a DBA, tuning and optimizing small to medium databases on MS Sql Server is a plus
  • Experience with UniData and UniBasic also a plus
  • Strong technical proficiency in Windows and/or Linux, virtual environments, relational databases, and networking

Ideal Candidate Profile

  • Is driven by a desire to serve and has a strong sense of curiosity
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Ability to solve practical problems and manage

Acquisition and Development
Research, evaluate, and recommend new integration and methods in support of optimizing member’s digital experience.

Operational Management

  • Lead Architectural design and system integration for software projects and Design and build financial applications for SFFCU
  • Provide technical guidance on an as needed basis to the business and give technical recommendations as required to the Business Analyst
  • Provide architectural oversight of outsourced development efforts
  • Be an innovator in new and evolving client-side technologies, their application to our functionality, based on overall architecture goals and practical implications of their use in a cross-browser and desktop & mobile environments.
  • Evolve the architecture of our client application, to deliver advanced, responsive functionality in a clean, extensive design
  • Develop in house and web-based applications using C#, ASP.Net, MS SQL, HTML, Javascript/JQuery, and other emerging frameworks and technologies.

Formal Education and Certification
University degree in the field of computer programming, application development, or Information Technology, or equivalent experience. A background in financial institution computing systems is desirable.

Knowledge and Experience

  • 4 years equivalent work experience
  • Hands-on experience in coding information technology software and systems within the financial industry highly
  • Desirable
  • Knowledge of information gathering, planning, and organizing methods and principles
  • Experience with the following coding programs
  • Visual Studio is our IDE for almost every project including OLA and Fuego.
  • SQL Server Management Studio for writing and executing SQL scripts.
  • SSH/Linux (PuTTY)/WinSCP/FileZilla)
  • Desktop publishing tools, including Adobe Creative Cloud
  • Alkami online banking/mobile platform experience is highly desirable
  • Solid foundation in object-oriented programming concepts and best practices required

Personal Attributes

  • Exceptional written and oral communication skills.
  • Superior attention to detail
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly, specifically complex technical information
  • High self-motivated and directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Expectational customer service orientation
  • Experience working in a team-oriented, collaborative environment

Work Conditions

  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard and mouse

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Workflow Developer

Summary:
The primary responsibility of this position is to perform analysis, design, development, unit testing and documentation for workflow automation solutions. This includes analyzing business requirements to determine optimal technical solutions. The Workflow Developer/Analyst will be responsible for enterprise-wide workflow development projects primarily utilizing K2 and Hyland Onbase workflow. The ideal candidate will be able to leverage their business knowledge to identify, define and then develop solutions for our organization, allowing us to benefit from workflow applications. The Workflow Analyst/Developer will partner with end users to understand their business functions and processes, as well as define, develop, configure, and test software solutions meeting the needs of respective functional areas.

Responsibilities

  • Design, develop, and implement automated processes, in workflow/forms-based products, to improve existing practices and address new business requirements.
  • Interact with department managers, subject matter experts or business analysts to understand the requirements, establish priorities and project scope, and manage expectations for project delivery ·
  • Design and implement RDBMS application data layer for capturing custom data requirements to support the workflow. ·
  • Prepare necessary documents like technical specifications, system integration test plans, release and deployment documentation.
  • Lead workshops to gather, analyze, and document functional/ technical requirements for new projects, enhancements to existing solutions, and in of support production issues reported by end users.
  • Develop accurate Level of Effort (LOE) estimates for changes.
  • Support application software releases/patches, interface testing, and integration with other business systems.
  • Interface with third-party and internal development teams, to ensure in-house developed applications and workflow changes are released in a consistent, secure, and high-quality manner.
  • Ensure systems conform to all internal security, compliance, and performance requirements.
  • Perform application and process-specific training activities, to educate technical and non technical users of the solutions you configure and support.
  • Collaborate with business partners, to identify short-term enhancement opportunities and risks and formulate actionable recommendations.
  • Respond to critical production issues and provide solutions to maintain business continuity.
  • Drive research and problem investigation on escalated service/support tickets and provide technical support to user community.
  • Build out and maintain repository of business processes, documentation, KPIs, and solution designs, as part of change management process.

Work Experience

  • Should have experience on workflow development with K2. ·
  • Should have experience of using K2 Smart Forms, Smart Objects and Extenders.
  • Should have experience in K2 designer, K2 Studio, K2 Workspace and K2 for Visual Studio.
  • Should have experience in integrating K2 Workflow with ASP.Net forms and SharePoint.
  • Should have experience with Hyland ECM workflow
  • General understanding of the development implementation life cycle, including: requirements analysis, gap analysis, application configuration, functional specifications, legacy system integration, reporting functions and components, and product enhancement and support.
  • Hands-on experience working in integrated development environments including Microsoft Visual Studio, Team Foundation Server.
  • Database knowledge, writing stored procedures and optimizing SQL Queries in SQL Server 2016

Qualifications

  • The ideal candidate for this position is a high-energy and skilled professional that is quick to pick up new tool or technical concepts, and successfully works with co-workers, able conceptualize and implement new solutions, and investigate, replicate, diagnose, and resolve complex technical issues.
  • This position requires solid systems development and change control management experience, along with strong understanding of software development life cycle and deployment standards.
  • BA/BS Degree in Computer Science or an equivalent combination of education, training, and progressive experience.
  • In-depth knowledge of products, services and procedures of a financial institution
  • Ability to multi-task, prioritize issues and monitor progress.
  • Strong analytical mindset.
  • Ability to work constructively in a team environment as well as independently.
  • Good verbal, written, interpersonal and presentation skills.
  • A self-learner, who is self-driven and able to operate with minimal supervision.
  • Proactive in raising problems and identifying solutions.
  • Advanced organization and time-management skills to manage multiple, complex tasks and competing priorities, simultaneously.
  • Independent problem-solver with troubleshooting, decision-making, and analytical skills.

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Our Benefits
We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

  • 401(k) and Employer Match
  • Health, Vision, and Dental Insurance
  • Annual Incentive/Bonus Program
  • Tuition Reimbursement Program
  • Ten Paid Holidays + Competitive PTO package
  • Home & Consumer Loan Program (Discounted Rates)
  • Professional development and Soft-skill training programs
  • On-demand personal coaching resource
  • Wellness Program (Discounted Membership at 24-Hour Fitness)

Our Culture
Most days it feels more like going to work with a big family. Whether it’s an impromptu lunchtime BBQ on the deck, baking birthday cakes for colleagues in the kitchen, or after-hours karaoke, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, desire to innovate, and a “in-this-together” attitude. And while we’re driven to do great work, we also value real work/life balance.