Opportunity

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

About Us

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.

Open Positions:

Applications Development Manager

Business Intelligence Report Writer

Commercial Loan Officer

Contact Center Representative (Concord Location)

Contact Center Representative (SF Location)

Teller (Financial Services Consultant), Pacifica

Teller (Financial Services Consultant)

Financial Analyst

Recruiting Coordinator

Ultradata System Operator

VP of Real Estate

Technical Writer

Windows System Administrator


Applications Development Manager

Summary:
The Credit Union’s Application Development Manager’s role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. This includes hiring, managing, coaching and developing a team of solution engineers with great technical skills, and team fit. The Application Development Manager is responsible for maintaining, supporting, and upgrading existing in-house developed applications. This individual will apply proven communication and problem-solving skills, and knowledge of best practices to guide the development team on issues related to the design, development, and deployment of mission-critical information and software systems.

Responsibilities

  • Strategy & Planning
  • Lead pre-testing phase of development by evaluating work requests/proposals in order to identify potential problem areas, and make the appropriate recommendations.
  • Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.
  • Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
  • Acquisition & Deployment
  • Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise.
  • Research and make recommendations on software products and services in support of procurement and development efforts.
  • Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
  • Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
  • Operational Management
  • Manage team members to ensure quality code and deliverables
  • Evaluate and implement the tools and processes necessary to aggressively drive both new and existing products and services forward
  • Execute a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Build and maintain partnerships with key sponsors, stakeholders, and team members within the organization
  • Manage and provide direction for the application development team in support of business operations.
  • Provide technical leadership to project managers, business analysts and programmers working on development project teams.
  • Liaise with business unit owners and network operations staff to assist with quality assurance, support documentation and operational support
  • Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
  • Where necessary, prepare, establish, and monitor budgets.

Requirements

  • Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable experience
  • Background in technical and/or management consulting
  • Demonstrated project management experience – planning, estimation, execution, issue/risk management and resource management/allocation
  • Experience architecting technical solutions for complex problems and delivering them to technical and non-technical audiences
  • Experience across all phases of the SDLC and Agile software development practices
  • Current project leadership of technical teams
  • Enthusiastic about coaching and mentoring others and helping them develop their careers
  • Ability to become a trusted advisor by building and managing relationships with clients, colleagues, vendors, and other industry professionals
  • Proven leadership skills with ability to manage a high-performing team
  • Excellent interpersonal skills for communicating effectively with internal and external teams
  • Ability to prioritize and multi-task in a deadline intense environment
  • Ability to adapt easily to changes, learn quickly, and take initiative
  • Ability to interact with people at all levels of an organization
  • Ability to prioritize and organize workflow to ensure quality and timeliness
  • Thrive in a multi-project environment
  • Proven success as a technical leader, coaching and managing large teams (minimum six years of experience) in multiple location
  • A solid foundation in technology, software development, and system administration allowing you to challenge the team, suggest technical alternatives, and recognize excellence
  • Strong communication skills with the ability to explain technical concepts to business audiences, and to explain business processes, concepts, challenges, and issues to technical resources
  • Problem solving aptitude with strong intellectual curiosity
  • Legally authorized to work for any company in the United States without sponsorship

Knowledge & Experience

  • Direct experience in software development and/or programming design and systems management.
  • Proven experience in overseeing the direction, development, and implementation of software solutions.
  • Direct, hands-on experience with automated software and system management tools.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
  • Knowledge of database design and file management techniques.
  • Working knowledge of network and PC operating systems
  • Knowledge of network hardware, protocols, and standards
  • Excellent understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Personal Attributes
  • Lead with integrity, vision, decisiveness and optimism
  • Demonstrate resilience and maturity in solving people, process and project issues
  • Strong customer-service orientation.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to conduct research into application development issues and products.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions

  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Physically able to participate in training sessions, presentations, and meetings.

Appy Now


Business Intelligence Report Writer

Summary:
The Report Writer’s role is to examine and evaluate reporting requirements for various business units across the organization. This individual will use proven knowledge of specialized reporting tools to develop reporting structures as required. The Report Writer is also responsible for proactively generating and compiling reports based on his or her findings, complete with recommended improvements to – or new requirements for – business processes, operational procedures, and their corresponding reporting structures.

Strategy & Planning
Define the current reporting activities for the development of existing and future reporting procedures and models by charting existing processes.
In conjunction with data owners and business units, develop models, procedures, and protocols for reporting in concert with company goals.
Research, review, and analyze the effectiveness and efficiency of existing report procedures and develop strategies for enhancing or further leveraging these processes.
Develop routines and procedures for end-users to facilitate best practices use of reporting tools and applications.

Acquisition & Deployment
Communicate reporting changes, enhancements, and modifications – verbally or through written documentation – to management and other employees so that issues and solutions are understood.

Operational Management

  • Meet with decision makers, systems owners, and end users to define reporting requirements and goals.
  • Create prototype reporting models, specifications, diagrams, and charts to provide direction to system programmers.
  • Work with application development staff to coordinate the creation and management of reporting structures.
  • Prepare and deliver reports, recommendations, or alternatives for improving processes in reporting systems across the organization.
  • Advise department and line managers regarding appropriate, effective, and efficient use of organizational reporting capabilities and functions.
  • Liaise with various business groups in the organization to facilitate implementation of new or improved reporting processes.
  • Oversee the implementation of reporting structures in regards to technical changes and change management.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.

Skills & Abilities

  • Visual Studio
  • SSRS report writing
  • SSIS import creation and editing
  • C# experience and ability write SSIS Script Tasks
  • SQL Server
  • Ability to write queries and views
  • Ability to write Stored Procedures
  • Ability to create and schedule Jobs
  • Power BI experience – preferably including Power BI Desktop
  • Tableau experience – preferably including Tableau Server

Preferred

  • Proven experience and success with SQL development and reporting in a financial institution
  • Strong proficiency with SQL and its variation among popular databases
  • Ability to research solutions or information regarding technical issues
  • Ability to work independently, as well as part of a team with a positive “Can-do” attitude
  • Excellent interpersonal skills.
  • Detail oriented and good work habits under pressure
  • Strong analytical skills and an understanding of system databases, data elements, and application software solutions to maximize data gathering and data analysis.
  • Excellent documentation skills

Apply Now


Commercial Loan Officer

Summary:
The Commercial Loan Officer will be responsible for all aspects of managing and building a portfolio of commercial loans, from taking reviewing initial loan requests, to closing, and will post-closing loan management. This position requires strong commercial loan underwriting as well as business development skills. In addition to experience managing a portfolio of commercial loans, the ideal person will have an existing network of local business contacts and the ability to call on potential new relationships in order to expand existing business and grow the Credit Union’s client base. Approximately 50% of the loan officer’s time will be dedicated to developing new business, including sales calls, underwriting and closing. The balance of time will be dedicated to portfolio management including credit reviews and monitoring.

Responsibilities

  • Develop commercial lending businesses for the company
  • Take applications for commercial loan business
  • Analyze loan applications, including gathering, spreading and interpreting business financial statements, personal and business tax returns and personal financial statements.
  • Establish the structure of the loan, including pricing terms and duration
  • Ensure loan documentation completion and close loans
  • Review and monitor existing portfolio in order to properly assess credit quality and identify risks and opportunities.
  • Troubleshoot and resolve internal and external inquiries
  • Review and monitor existing portfolio in order to properly assess credit quality and identify risks and opportunities.
  • Prepare comprehensive credit approval memos that include an assessment of risks and mitigates, financial analysis, and recommended loan structures and terms for new credits.
  • Prepare detailed annual loan reviews, including risk rating recommendations using the CU’s risk rating models.
  • Assist in portfolio audits conducted by internal and external auditors.

Requirements

  • 3+ years of commercial lending and underwriting experience
  • Extensive knowledge of banking legislation
  • Strong knowledge of Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control
  • Excellent communication and PR skills; ability to work with a diverse group of customers and staff

Preferred

  • Bachelor’s degree in finance, accounting or similar
  • Network of business contacts and relationships in the local community

Apply Now


Contact Center Representative (Concord Location)

Summary:
Our Contact Center Representatives or “Financial Service Consultants” handle all remote communications from our members including telephone calls, postal mail, email and web chats. This involves answering account inquiries, processing financial transactions, and cross‐selling the appropriate credit union products and services, while consistently meeting the service standards established by the SF Fire Credit Union. Our contact center is located in our Mint Plaza location in downtown San Francisco.

Responsibilities

  • Promptly answer all calls and/or chats in a polite manner
  • Work collaboratively with members to uncover and fulfill needs
  • Open all types of accounts including checking, savings, CD’s and IRAs
  • Accept consumer loan applications, forwarding complete application to loan officer
  • Resolve complex member inquiries related to all Credit Union accounts, products and services
  • Reach out to members as directed for special projects
  • Notify manager of any service concerns while being attentive to call volume and service levels
  • Meet established individual and team service goals

Requirements

  • High school diploma / GED plus at least 1 year customer service experience
  • Ability to effectively multi-task and calculate figures and amounts quickly
  • Ability to write basic business communications to members and employees
  • Experience with MS Windows and MS Office
  • Call center experience and/or experience in banking is preferred
  • Various shifts available Monday through Saturday 7am to 8pm

Apply Now


Contact Center Representative (SF)

Summary
Our Contact Center Representatives or “Financial Service Consultants” handle all remote communications from our members including telephone calls, postal mail, Internet mail and web chats. This involves answering account inquiries, processing financial transactions, and cross‐selling the appropriate credit union products and services, while consistently meeting the service standards established by the SF Fire Credit Union. Our contact center is located in our Mint Plaza location in downtown San Francisco.

Essential Duties & Responsibilities

  • Promptly answer all calls and/or chats in a polite manner
  • Work collaboratively with Members to uncover and fulfill needs
  • Open all types of accounts including checking, savings, CD’s and IRAs
  • Accept consumer loan applications, forwarding complete application to loan officer
  • Resolve complex member inquiries related to all Credit Union accounts, products and services
  • Reach out to Members as directed for special projects
  • Notify contact center manager of any service concerns while being attentive to call volume and service levels
  • Meet established individual and team sales and service goals

Requirements

  • High school diploma or GED plus at least 2 years of related experience and/or training
  • Ability to effectively multi-task
  • Ability to calculate figures and amounts such as interest, dividends and percentages
  • Ability to write basic business communications to members and employees
  • Experience with MS Windows and MS Office
  • Call center experience in a financial institution is preferred
  • Must be available to work Saturday shifts as needed

Apply Now

We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.


Teller (Financial Services Consultant), Pacifica

Summary:
Our Tellers or “Financial Service Consultants” handle all in-person requests from our members including transaction processing, account updates, new account openings, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.

Responsibilities

  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, seeking solutions first and being accountable
  • Open various types of accounts including checking, savings, CD’s and IRAs
  • Create temporary checks for members as required
  • Assist members with debit card re-pinning and ATM machine usage
  • Maintain a thorough knowledge of all Credit Union products and services
  • Complete training programs in accordance with your personal development plan
  • Contribute to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments

Requirements

  • High school diploma or GED plus at least 1 year of related experience
  • Ability to effectively multi-task • Ability to calculate figures and amounts
  • Experience with MS Windows and MS Office
  • This position requires Saturday and Monday coverage

Pacifica Branch:1220 Linda Mar Boulevard, Pacifica CA

Apply Now


Teller (Financial Services Consultant)

Summary:
Financial Service Consultants are accountable for handling all in-person requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.

Reponsibilities

  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, seeking solutions first and being accountable
  • Open various types of accounts including checking, savings, CD’s and IRAs
  • Operate assigned cash can and teller’s sub-vault within established guidelines
  • Create temporary checks for members as required
  • Assist members with debit card re-pinning and ATM machine usage
  • Act as vault teller as required
  • Maintain a thorough knowledge of all Credit Union products and services
  • Complete training programs in accordance with your personal development plan
  • Contribute to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments

Requirements

  • High school diploma or GED plus at least 1 year of related experience
  • Ability to effectively multi-task • Ability to calculate figures and amounts
  • Experience with MS Windows and MS Office
  • Must be available for Saturday shift
  • Cash handling experience in a bank or financial institution is preferred

The roles we have open is for the following branch:
Main Branch: 3201 California Street, San Francisco, CA 94118
Mint Plaza Branch: 12 Mint Plaza, San Francisco, CA

Apply Now

We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.


Financial Analyst

Summary:
The Financial Analyst will be responsible for providing broad based financial, analytical, and data support to the Finance team. This individual will assist in various finance function, supporting Treasury, financial analyses/financial modeling, including budget and planning models, organizational/product profitability, product and service cost/benefit analysis, the ALM modeling, and CECL modeling.

Responsibilities

  • Develop a thorough and in-depth understanding of CECL standards and its implication in loss forecasting.
  • Maintain, and validate data integrity in loss forecasting models for the loan portfolio under CECL.
  • Ensure compliance of various internal and external policies, standards, and procedures.
  • Perform monthly financial analysis and create respective reports as needed
  • Assist in the creation of annual budget and forecasting.
  • Assist in the preparation of monthly reports for the ALCO Committee and Board of Directors.
  • Completing special projects as requested using financial models, data warehouse, or other available applications.
  • Ensure that written procedures are documented for all functions within area of responsibility and updated as necessary to provide instruction and guidelines for daily operations.

Requirements

  • Bachelor’s degree in Finance, Mathematics, Economics, or a related field required; MBA or CFA preferred.
  • 3-5 years of experience in financial modeling and analysis, or equivalent experience.
  • Familiarity with loan loss reserves, stress testing, and predictive modeling
  • Proficiency with Excel, Word, and PowerPoint software.
  • Excellent analytical and organizational skills.
  • Excellent verbal and written skills to communicate complex issues/ideas effectively within all levels of the Credit Union.
  • Must be proactive, deadline oriented, analytical, and have a strong work ethic.
  • Ability to proactively research issues, suggested improvements, and new related analyses.
  • Excellent problem-solving and analytical skills.
  • Preferred experience in credit unions or financial institutions.

Apply Now


Recruiting Coordinator

Summary
Reporting to the Talent Acquisition Manager, this role is an integral partner in managing recruiting activities across the Credit Union and primarily consists of scheduling and other administrative work. The Recruiting Coordinator will work closely with the Recruiting Manager and Hiring Managers with the objective of efficiently coordinating high-volume interview activity and effectively guiding candidates through the recruiting process. Success in this role will rely heavily on your superb ability to build relationships, manage multiple priorities in a fast-paced environment, shift gears at a moment’s notice and enjoy helping our organization recruit staff who can truly make a difference in our communities.

This is an amazing opportunity for someone looking to broaden or gain experience in recruiting and work for growing community-centric organization.

Areas of Responsibility

  • Ensuring candidates have an amazing interview experience. You are the ambassador of candidate experience here at the Credit Union
  • Owning the logistics for the candidate experience (scheduling on-site and video interviews, making travel arrangements, expense reimbursement, conference room scheduling)
  • Posting and refreshing well-edited job openings, internally and externally via job boards, niche job boards, career communities and social media campaigns
  • Manage candidate status and data in our ATS
  • Collaborate with all team members to create and continuously improve our recruiting programs and processes
  • Build a pipeline of top local and passive talent through researching, sourcing and networking, including internal and external sources
  • Be creative in utilizing different sourcing channels including social media, LinkedIn + offline event
  • Qualify candidates by conducting telephone and in-person interviews to obtain work history, education, training, job skills, salary requirements, and cultural fit
  • Effectively help manage multiple open roles and candidates across all functions
  • Be obsessive about a fantastic candidate experience; guide hiring managers and other interviewers to do the same
  • Stay informed of relevant news in the Credit Union industry and recruitment trends in the Bay Area
  • Support HR team initiatives

Qualifications

  • 1-3 years of experience, preferably in HR or Recruiting
  • BS/BA Degree
  • Excellent communication, listening and interpersonal skill
  • LinkedIn recruiter sourcing proficiency
  • Bachelor’s degree or equivalent

Competencies

  • The ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management, is essential
  • You care deeply about taking care of people and approach the role with a proactive, service-oriented mentality
  • Ability to be self-motivated and work independently, but know when to ask questions or seek advice/opinion
  • Team player with a “Jump in and help” mentality; Passion for working with others as a collaborative team member
  • Strong service orientation but with the ability to say “no”, “not now”, or “here’s an alternative”
  • Dedication to the role with a “get it done” attitude; drive for results
  • Very strong planning, prioritization, organizational and time management skills, attention to detail and a high commitment to customer satisfaction are required
  • The ability to multi-task and handle competing priorities with deadlines are required
  • The ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information

Apply Now


Ultradata System Operator

Summary:
The Ultradata System Operator will be responsible for job processing, reporting and other regular production activities in support of the Core banking system and the ancillary applications that support all banking functions. This will include supporting and administering all scheduled jobs, reports, FSP, and troubleshooting Core Banking connectivity to vendors, internal and external banking and support systems.

Essential Duties and Responsibilities
This position will be responsible for supporting the daily operation of the credit union’s core data processing system and the maintenance of related databases, participating in the daily operation of the credit union’s information systems, and providing support to business operations requiring information retrieval and reporting

Essential Experience and Knowledge

  • Credit Union experience in Branch Operations, Payment Systems or other Credit Union preferred
  • IT experience a plus but not required
  • Network/infrastructure experience a plus but not required.

Essential Skills and Experience

  • Excellent communication skills, both verbal and written
  • Will be confident, articulate and literate, presenting him/herself as a professional at all times
  • Must be self-motivated, disciplined, able to work on own initiative and take responsibility for own work
  • Will be committed to the achievement of excellence
  • Resilient and able to work in an organization that is undergoing change due to growth

Education and Qualifications
High School education required. College degree an advantage but not required.

Language Skills
Ability to read, analyze, and interpret technical & operational procedures, governmental regulations, general business periodicals, and professional journals. Must have excellent written and oral communication skills.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit most of the time, but occasionally moves to filing cabinets or other offices. The employee frequently is required to use hands to handle or feel objects or documents, to operate a telephone and a PC, and to talk and hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this join include close vision and the ability to adjust focus.

Apply Now


VP of Real Estate

Summary:
Responsible for the direction of Real Estate Loan Department; establishes the necessary steps to reach the department’s goals. Responsible for prudent management of the credit union’s real estate loan portfolio and in evaluating and responding to changes in regulatory, market and competitive conditions. Responsible for business development efforts relative to Real Estate lending products including first and second mortgages. The qualified applicant will have strong leadership and management skills, credit risk management skills and a regulatory and compliance background.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Manages and supervises the Real Estate Loan Department staff. The Real Estate Loan Department is responsible for the origination, processing, underwriting, funding and servicing of first and second mortgages.
  • Develops, drafts and applies mortgage lending policies in conjunction with the Executive Team and in compliance with SF Fire CU, Regulatory and Investor Guidelines. Ensures the compliance of all real estate loan products, procedures and policies.
  • Manage operations to ensure goals and objectives with respect to first and second mortgages are met, and operations are in accordance with established policies, procedures, regulatory and secondary market requirements.
  • Knowledge and hands on experience working with a Mortgage LOS. Will be responsible for administration, performance and optimization of the system. Manages and monitors the Real Estate pipeline to ensure that loans are processed in timely manner.
  • Experience working with Real Estate sub-servicers. Will be responsible for monitoring the sub-servicing relationship and recommending appropriate changes and improvements.
  • Responsible for department expense monitoring /control and budget analysis. • Analyses and develops department metrics and prepares reports for review by SVP of Lending and the Executive Management Team.
  • Researches, recommends and develops new products and implements the pricing strategy for all real estate loan products.
  • Oversees underwriting and approval of all real estate loan applications in accordance with SF Fire CU, Investor and Regulatory Guidelines.
  • Promotes and strategizes business development efforts through developing and executing outreach programs for new members, residential realtors and affinity groups, firehouse visits, and conducting seminars /information fairs.
  • Monitors ancillary vendor services to ensure delivery of quality product and service in a cost-efficient manner. Interviews potential ancillary vendors for future use.
  • Manages the secondary market functions including loan pricing and the lock desk, lock extensions, and secondary market commitments, sales and delivery.
  • Oversees staffing and workload to provide optimal service in the most manner.
  • Processes staff time records and maintain vacation and appointment schedule.
  • Develop and refine departmental processes and employee tools, to enhance ability of employees to provide exceptional service.
  • Continuously review lending products and delivery channels to identify ways to improve the member experience associated with their use.
  • Actively monitor the member service being provided by every employee in the department and provide whatever coaching necessary to ensure it meets our high level of expectation.
  • Direct the activities of the operations, production and underwriting teams.

Supervisory Responsibilities
Directly supervises staff in the Real Estate Lending Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s degree (B. A.) from four-year College or university; or five to seven years related experience and/or training; or equivalent combination of education and experience. Must have experience and a strong working knowledge of first and second mortgages, including operations, originations, underwriting, loan servicing and compliance. Experience and knowledge of FannieMae guidelines, policies, and procedures, including secondary marketing practices, loan pricing, committing and delivering to them.

Language Skills
Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community. Ability to write for publication, conforming to prescribed style and format. Ability to effectively present information to top management.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills
High degree of competence in personal computer skills working in a Windows environment, with particular knowledge of word processing and spreadsheet applications; ability to quickly learn specialized software applications. Prime Alliance system knowledge preferred. Ultra-Data/FSP system knowledge preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate.

Mental Demands
The mental characteristics necessary to competently perform this job include the need to occasionally be persuasive, frequently be able to compare and continuously be alert, use judgment, and be patient; and the continuous need to use auditory perception, memory, and reasoning ability.

Apply Now


Technical Writer

Summary:
The Technical Writer’s role is to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments.

Strategy & Planning

  • Plan, develop, organize write and edit operational procedures and manuals
  • Maintain a comprehensive library of technical terminology and documentation
  • Manage updates and revisions to technical literature
  • Analyze documents to maintain continuity of style of content
  • Collaborate with systems and development staff to collect and interpret technical information
  • Ability to analyze target audience and to present ideas in user-friendly language
  • Liaise with department heads and end-users to define identify business procedure and establish documentation needs for hardware and software
  • Analyze IT project requirements to determine types of documents needed
  • Liaise with printers and graphics artist to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality

Acquisition & Development

  • Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.

Operational Management
Develop documentation project plans and timelines

  • Plan, design, research, write, and edit a range documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media
  • Edit written documentation and other IT staff to create unified and consistent support documents
  • Establish, communicates, and maintain documentation standards, and provide training where required
  • Maintain currency and accuracy of all documentation

Qualifications

Formal Education & Certification

  • University degree in the field of English, Communications, or Journalism, or equivalent experience. A background in technology desirable.

Knowledge & Experience

  • 3 years equivalent work experience
  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems
  • Knowledge of information gathering planning, and organizing methods and principles
  • Experience with desktop publishing tools, including Adobe Creative Cloud
  • Strong understanding of document formatting and presentation techniques

Personal Attributes

  • Exceptional written and oral communication skills
  • Superior attention to detail
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
  • Ability to conduct research not a wide range of computing issues as required
  • Ability to absorb and retain information, quickly, specifically complex technical information
  • Good understanding of the organization’s goals and objectives
  • High self-motivated and directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment

Work Conditions

  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard and mouse

Apply Now


Windows System Administrator

Summary:
The Windows System Administrator is responsible for installing, upgrading and maintaining all network servers, routers, firewalls, phone system and the applications that run on each of them. This position will be responsible for monitoring trends and providing relevant IT updates to help achieve our mission, vision, and strategic plans. This person will implement innovative and cost-effective solutions for Credit Union information systems problems, providing a highly capable and scalable information systems infrastructure to support future technology.

Responsibilities

  • Establish and maintain Windows Server systems, hardware/software upgrades, application testing, capacity * Administer virtual infrastructure (VMware, SAN) including provisioning, monitoring and maintenance of virtual machines and VSphere server management
  • Establish and maintain LAN/WAN/VPN connectivity, voice/data lines, capacity planning, and documentation for our offices, between our third-party vendors, and our telecommuter
  • Ensure an effective disaster recovery plan is maintained and tested
  • Establish and maintain policies and procedures relating to security, usage, data retention, backup, and Windows system users and end user rights
  • Develop and implement technical solutions relating to hardware and software architecture for business and departmental projects
  • Manage, support high-availability with VMWare ESXi and VCenter
  • Address L2 & L3 user and environment issues quickly and efficiently with minimal downtime.
  • Windows Server Deployments and upgrades
  • Collaborate with external groups as required; develop, architect, recommend, and implement enterprise hardware and software solutions

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • 4 years’ experience with various Windows operating systems
  • 2+ years’ experience with monitoring, automating, and supporting production operation reliably
  • 2+ years of SAN experience
  • Ability to assemble and configure hardware components
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Active Directory – group policies, permissions
  • Experience with Windows Failover Clustering and SQL AlwaysOn administration.
  • Must be able to remain calm in a stressful environment and work overtime if needed
  • MCSA Certification 2012 or 2016 preferred

Our Benefits
We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

  • 401(k) and Employer Match
  • Health, Vision, and Dental Insurance
  • Annual Incentive/Bonus Program
  • Tuition Reimbursement Program
  • Ten Paid Holidays + Competitive PTO package
  • Home & Consumer Loan Program (Discounted Rates)
  • Professional development and Soft-skill training programs
  • On-demand personal coaching resource
  • Wellness Program (Discounted Membership at 24-Hour Fitness)

Our Culture
Most days it feels more like going to work with a big family. Whether it’s an impromptu lunchtime BBQ on the deck, baking birthday cakes for colleagues in the kitchen, or after-hours karaoke, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, desire to innovate, and a “in-this-together” attitude. And while we’re driven to do great work, we also value real work/life balance.