Opportunity

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

About Us

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.

Open Positions:

Financial Services Consultant (Part Time,Mint Plaza Branch)

Financial Services Consultant (Full Time, Contact Center)

Project Manager

IT Project Manager

Mortgage Loan Consultant

Consumer Loan Consultant

General Services Coordinator

IT Network Engineer


Financial Services Consultant (Part Time Position,Mint Plaza Branch)

Summary:

Financial Service Representatives are accountable for handling all in-person requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by SF Fire Credit Union.

Essential Responsibilities:

Level I

  • Maintains a thorough knowledge of all Credit Union products and services, and uses this knowledge to cross-sell appropriate products and services to members to maximize the member’s relationship
  • Creates “Elationships” with members by going the extra mile, completing tasks on or before assigned deadlines, and anticipating needs
  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, being count-on-able, seeking solutions first, and through accurate transaction processing and dissemination of information
  • Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments
  • Completes training programs in accordance with your personal development plan
  • Performs accurate transactions on existing savings, checking, certificate, consumer loan, real estate loan and credit card accounts in accordance with standard operating procedures and regulations
  • Negotiates checks presented against an account and applies applicable holds on checks based on established guidelines
  • Operates assigned cash can and teller’s sub-vault within established guidelines
  • Processes new savings and certificate accounts
  • Assists members in completing most Credit Union supplied forms
  • Creates temporary checks for members as required
  • Assists members with debit card re-pinning and ATM usage
  • Processes authorized data changes on the membership and account level
  • Researches and resolves basic member inquiries related to all Credit Union accounts, products and services
  • Practices the Credit Union’s service standards
  • Completes assigned reports, tasks and projects within established guidelines and timeframes
  • Performs shared branch transactions for non-members
  • Performs other work as requested by the Branch Manager

Level II

  • Performs all the duties of a Financial Service Representative I without supervision
  • Meets established individual and team sales and service goals
  • Processes new membership applications including applicant interview, review and evaluation of application, decision recommendation to the Loan Office, and notification of loan decision to member
  • Processes new IRA, trust, UTTMA and business accounts
  • Researches and resolves complex member’s inquiries related to all Credit Union accounts, products and services
  • Acts as vault letter as required
  • Operates the branch greeter station as required
  • Performs “Thank You” calls to members based on established guidelines
  • Performs “Campaign” calls to members as directed

Level III

  • Performs all the duties of a Financial Service Representative II without supervision
  • Assists staff or members with difficult transactions and escalated “challenges”
  • Maintains a thorough knowledge of IRA, trust, UTMA and business accounts products
  • Supports the administration of the Branch in absence of the Branch Manager

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Multi-tasking ability is a must.

Education and/or Experience:

High school diploma or general education degree (GED) required; plus at least one year related experience and/or training; or equivalent combination of education and experience. Previous cash handling experience in a financial institution is preferred.

Language Skills:

Ability to read and comprehend verbal and written instructions. Ability to write basic business communications to members and employees.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematic Skills:

Ability to work with member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.

Computer Skills:

Ability to operate a personal computer in a Windows environment. Experience with Ultradata/FSP and Microsoft Office applications preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required sit, stand and walk; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employe encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Vicky Centeno at vcenteno@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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Financial Services Consultant (Part Time Position, Contact Center )

Summary:

Financial Service Consultants are accountable for handling any remote communications from our members including telephone calls, postal mail, Internet mail and web chats. The handling of these communications will involve answering account and service inquiries, processing financial transactions, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.

Essential Responsibilities:

Level I

  • Handles member communications received via phone call, postal mail, Internet mail and web chat
  • Maintains a thorough knowledge of all Credit Union products and services, and uses this knowledge to cross-sell appropriate products and services to members to maximize the member’s relationship
  • Creates Elationships with members by going the extra mile, completing tasks on or before assigned deadlines, and anticipating needs
  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, being count-on-able, seeking solutions first, and through accurate transaction processing and dissemination of information
  • Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments
  • Completes training programs in accordance with your personal development plan
  • Performs accurate transactions on existing savings, checking, certificate, consumer loan, real estate loan and credit card accounts in accordance with standard operating procedures and regulations
  • Processes new savings, checking and certificate accounts
  • Processes authorized data changes on the membership and account level
  • Researches and resolves basic member inquiries related to all Credit Union accounts, products and services
  • Practices the Credit Union’s service standards
  • Completes assigned reports, tasks and projects within established guidelines and timeframes
  • Performs other work as requested by the Contact Center Manager

Level II

  • Performs all the duties of a Financial Service Consultant I without supervision
  • Meets established individual and team sales and service goals
  • Processes new membership applications including the opening of associated accounts
  • Processes consumer loan applications including applicant interview, review and evaluation of application, decision recommendation to the Loan Office, and notification of loan decision to member
  • Processes new IRA, trust, UTMA and business accounts
  • Researches and resolves complex member’s inquiries related to all Credit Union accounts, products and services
  • Performs “Thank You” calls to members based on established guidelines
  • Performs “Campaign” calls to members as directed
  • Notifies Call Center Manager of any service concerns by being attentive to call volume and service levels in the Call Center

Level III

  • Performs all the duties of a Financial Service Consultant II without supervision
  • Assists staff or members with difficult transactions and escalated calls
  • Maintains a thorough knowledge of IRA, trust, UTMA, and business account products
  • Assists the Call Center Manager with the administration of the Call Center. This includes keeping staff current on new procedures and policies, monitoring call volume and patterns, managing staff scheduling, and ensuring service standards are being met

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multi-tasking ability is a must.

Education and/or Experience

High school diploma or general education degree (GED) required; plus at least two years related experience and/or training; or equivalent combination of education and experience. Previous Call Center experience in a financial institution is preferred.

Language Skills

Ability to read and comprehend verbal and written instructions. Ability to write business communications to members and employees.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

Ability to reconcile member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.

Computer Skills

Ability to operate a personal computer in a Windows environment. Experience with Ultradata/FSP and Microsoft Office applications preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Daniel Huang at dhuang@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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Project Manager

Summary:

SF Fire Credit Union’s Project Manager is responsible for coordination, implementation, execution, control and completion of all corporate projects consistent with company strategy, commitments and goals.

Essential Duties

  • Facilitates the definition of each project’s scope, goals and deliverables
  • Develops full-scale project plans
  • Defines project tasks and milestones
  • Proposes and tracks project resource allocation and project timeline schedules
  • Identifies project dependencies and resource constraints, proposing solutions to deliver on-time, on-budget project launches of the highest quality
  • Participates in regular meetings with project teams and tracks project deliverables using appropriate tools
  • Monitors and reports on project progress and risks to all stakeholders, implementing and managing project changes and interventions to achieve project outputs
  • Tracks and reports hours and expenses of project teams
  • Acts as test developer on projects, creating test scripts and managing user acceptance testing, ensuring projects are launched to specifications created at project outsets
  • Performs other duties as assigned

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) or equivalent from a four-year college or technical school; and four years project management experience in an IT environment; or equivalent combination of education and experience. PMP certification preferred (but not required). Advanced proficiency with MS Project and Visio required. Familiarity with quality practices such as Six Sigma preferred (but not required). Must have in-depth knowledge of the products, services, and procedures of a financial institution – as well as the ability to review and analyze operational processes.

Language Skills

Ability to read, analyze, and interpret technical & operational procedures, governmental regulations, general business periodicals, and professional journals. Must have excellent written and oral communication skills. Must be able to effectively present information to executives, managers, employees, and members. Must be able to effectively lead meetings with wide range of stakeholders in diverse technical and business roles.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Personal Computer Skills

Competency with personal computer; proficiency in Microsoft Project and Visio software.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit most of the time, but occasionally moves to filing cabinets or other offices. The employee frequently is required to use hands to handle or feel objects or documents, to operate a telephone and a PC, and to talk and hear. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this join include close vision and the ability to adjust focus.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Adam Jones at ajones@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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IT Project Manager

Summary
SF Fire Credit Union’s IT Project Manager is responsible for coordination, implementation, execution, control and completion of all IT projects consistent with company strategy, commitments and goals.

Essential Duties

  • Facilitates the definition of each project’s scope, goals and deliverables
  • Develops full-scale project plans
  • Defines project tasks and milestones
  • Proposes and tracks project resource allocation and project timeline schedules
  • Identifies project dependencies and resource constraints, proposing solutions to deliver on-time, on-budget project launches of the highest quality
  • Participates in regular meetings with project teams and tracks project deliverables using appropriate tools
  • Monitors and reports on project progress and risks to all stakeholders, implementing and managing project changes and interventions to achieve project outputs
  • Tracks and reports hours and expenses of project teams
  • Acts as test developer on projects, creating test scripts and managing user acceptance testing, ensuring projects are launched to specifications created as project outsets
  • Performs other duties as assigned

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s degree or equivalent from a four-year college or technical school; and four years project management experience in an IT environment; or equivalent combination of education and experience. PMP certification preferred (but not required). Advanced proficiency with MS Project and Visio Required. Familiarity with quality practices such as Six Sigma preferred (but not required). Must have in-depth knowledge of the products, services, and procedures of a financial institution – as well as the ability to review and analyze operational processes.

Language Skills
Ability to read, analyze, and interpret technical & operational procedures, governmental regulations, general business periodicals, and professional journals. Must have excellent written and oral communication skills. Must be able to effectively present information to executives, managers, employees, and members. Must be able to effectively lead meetings with wide range of stakeholders in diverse technical and business roles.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Computer Skills
Competency with personal computer; proficiency in Microsoft Project and Visio software.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit most of the time, but occasionally moves to filing cabinets or other offices. The employee frequently is required to use hands to handle or feel objects or documents, to operate a telephone and a PC, and to talk and hear. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this join include close vision and the ability to adjust focus.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Michael Williams at mwilliams@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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Mortgage Loan Consultant

Summary
The Mortgage Loan Consultant (“MLC”) Serves Members to meet established service, loan quality and production goals. The source of this business is primarily generated through San Francisco Fire Credit Union (“SFFCU”). The MLC works with new and existing Members through the mortgage application process, including analysis of financial data, title policies, appraisals, credit, pricing, product selection and document collection. MLCs recommend loan products and other services that are in the best interest of the Member, given the Member’s financial status, goals, and objectives. MLCs ensure exceptional Member service by maintaining timely communication with Members throughout the loan process and having a thorough knowledge of lending programs, policies, procedures, and regulatory requirements.

Essential Duties

*Promoting SFFC as a provider of lending and other financial service solutions. This includes providing superior levels of service to our Members, as well as promoting SFFCU to real estate agents, other referral sources and Members.

  • Originating, structuring, processing and closing mortgage loan applications for our Members, as well as being their primary point of contact throughout the loan process.
  • Conducting interviews with prospective Members to analyze financial and credit data, determine Member financing objectives, review product/pricing policies and guidelines, gather any additional required information and negotiate loan terms and conditions.
  • Entering complete and accurate loan applications and uploading documents to our loan origination system, running automated underwriting (FNMA Desktop Underwriter), reviewing the findings thereof and properly documenting the loan file to comply with those findings.
  • Processing the loan including ordering and reviewing credit, appraisal, preliminary title and flood certifications, as well as analyzing documentation provided by Members and evaluating their income. Processing also encompasses resolving routine title, appraisal, credit and other issues arising during the course of the transaction.
  • Underwriting and approving HELOC applications within Board establishing lending limits.
  • Managing loan pipeline to ensure loans fund in a timely manner. This includes gathering, organizing, reviewing and tracking loan documentation, as well as working with Members, underwriters, appraisers, title/escrow companies and others as necessary to complete the transaction.
  • Responsibility for initiating and monitoring rate locks, the timely issuance of disclosures and working with Real Estate Department Management to monitor locks to ensure loans fun within the appropriate lock period.
  • Coordinating the ordering and signing of loan documents, loan closing and assisting Members throughout the closing process.

*Maintaining a comprehensive working knowledge of current rates, mortgage loan programs and federal, state and investor guidelines and regulations. This includes ensuring compliance with all SFFCU procedures and policies.

  • Advocating Member interests throughout the transaction as needed, including resolving Member service issues.
  • Presenting a professional image, demeanor and communicating clearly and effectively with all parties.
  • Other duties and tasks assigned as needed by VP/ Real Estate

Education and/or Experience
5 + years of mortgage loan originating and/or loan processing experience; or Bachelor’s degree (B.A./B.S.) from four-year college or university; or equivalent combination of education and experience. NMLS registration required. Must have working knowledge of the mortgage process including origination, processing, underwriting, income and credit analysis, property appraisal, title work, disbursement and accounting entries.

Language Skills
Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from Members, regulatory agencies, or Members of the business community. Ability to write for publication, conforming to prescribed style and format. Ability to effectively present information to top management.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills
High degree of competence in personal computer skills working in a Windows environment, with particular knowledge of word processing and spreadsheet applications; ability to quickly learn specialized software applications. Knowledge of the Ultra-Data and Mortgagebot systems preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate.

Mental Demands
The mental characteristics necessary to competently perform this job include the need to occasionally be persuasive, frequently be able to compare and continuously be alert, use judgment, and be patient; and the continuous need to use auditory perception, memory, and reasoning ability.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Bob Fryer bfryer@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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Consumer Loan Consultant

Summary
Act as a centralized underwriter and resource for the financial service consultants. Review and approve, conditionally approve, recommend denials or issue denials on direct consumer loans and indirect consumer loans within established lending limits.

Essential Duties

  • Reviews and approves consumer indirect and direct loans within assigned guidelines and authority
  • Reviews and makes decisions in compliance with policies and other designed loans and reviews each for accuracy
  • Responsible for functions of the indirect lending program, including transmitting, receiving, closing and funding of indirect loans
  • Train and mentor staff as it pertains to indirect lending
  • Identifies cross-sell opportunities and cross-sells services to members
  • Perform other duties and responsibilities as required
  • Loan approval authority higher or equivalent
  • Makes recommendations on consumer loans outside of authority level
  • Conducts loan interviews and performs credit investigations for consumer loans
  • Provides financial and credit information to members
  • Disburses funds, especially for CUDL indirect auto loans
  • Finds creative ways to analyze and satisfy member loan requests
  • Provides information to members with respect to credit union loan policy
  • Provides payoff information
  • Cross-sells all services of the credit union
  • Answers member’s inquiries regarding savings and loan programs
  • Effects transfers from savings to loans for all members on a pre-authorized loan payment systems
  • Prepares correspondence for mailing from loan department
  • Responsible for calculating all disclosure requirements and instructions for loan closing
  • Assists with data collection for and for and preparation of department reports
  • Processes GAP and debt cancellation claims
  • Follows policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations
  • Performs other duties as assigned by management

Secondary Functions

*Assists with collateral title lien perfection through DMV and maintenance of electronic title system through FDI

  • Assists with audits on vehicle and bessel title work. Verifies that all documents have been accurately completed.
  • Assists with tracking, processing and follow up on UCC filing, vessel mortgages, vehicle title applications, transfers and releases on paid loans.
  • Assists with perfecting San Francisco Fire Credit Union’s interest in any collateral being used as security on a consumer loan.
  • Assists with releasing the credit union’s interest in a piece of property once the loan is paid in full.
  • Ensure that loan payments are properly applied on the FSP systems.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED) required; plus at least two years related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend verbal and written instructions. Ability to write basic business communications to members and employees. Ability to respond to common inquires or complaints from member, regulatory agencies, and other employees.

Math Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest, dividends, and percentages. Ability to apply concepts of basic algebra.

Computer Skills
Ability to operate a computer in a Windows environment. Experience with Ultradata/FSP and Microsoft Office applications preferred. Have the ability to operate standard office equipment and tools, such as postage machine, fax machine, telephone, and photocopier.

Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit most of the time, but occasionally moves to filing cabinets or other offices. The employee frequently is required to use hands to handle or feel objects or documents, to operate a telephone and a PC, and to talk and hear. The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Required Schedule
The schedule for this position is Monday through Friday 40 hours – Non Telecommuting

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Curtis Hammond chammond@sffirecu.org*. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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General Services Coordinator

Summary:
Processes incoming and outgoing mail. Scans loan documents, new member applications and other documents into the Credit Union’s document management software. Coordinates document placement into and retrieval from offsite storage facilities. Assists with daily maintenance schedule of headquarters facility. Performs other duties as assigned.

Level I Duties & Responsibilities

  • Arranges for retention, destruction, and/or archival of Credit Union documents, files and microfilm records. Performs daily paper and electronic record retention tasks such as scanning for the Credit Union.
  • Processes incoming and outgoing mail, package delivery, and courier items. Distributes mail and supplies to all Credit Union locations as well as to and from USPS facilities. Schedules and coordinates special mail errands and deliveries as requested by Credit Union managers.
  • Performs daily maintenance schedule of headquarters facility. Acts as handyperson for light repairs.
  • Ensures employee and member safety in Credit Union facilities.

Level II Duties and Responsibilities

  • Acts as coordinator for general maintenance of all Credit Union properties. Assist with daily maintenance schedule of headquarters facility when needed. Acts as vendor liaison for all facility vendors.
  • Prepares and issues purchase orders and change notices for office supply purchases including: general office/kitchen supplies, equipment, office furniture, and repairs as needed. Researches sources for regular supply purchases, resulting in the best value to the Credit Union. Coordinates layout, design and maintenance of storage areas in branches and departments.
  • Arranges for retention, destruction and or archival of Credit Union documents, files and microfilm records. Adheres to Credit Union’s record retention policy. Acts as coordinator of paper and electronic record retention for the Credit Union. Coordinates optimization of electronic record retention software, determining the best file structure, n aming conventions and other settings for the Credit Union’s imaging system.
  • Monitors incoming and outgoing mail, package delivery, and courier items and supply inventory related to these areas. Works with vendors to obtain best pricing and quickest delivery methods for mail and packages sent by the Credit Union. Works to ensure paperwork flows efficiently through Credit Union by optimizing electronic distribution methods. Coordinates the timely distribution of mail and supplies to all Credit Union locations as well as to and from USPS facilities. Schedules and coordinates special mail errands and deliveries as requested by Credit Union managers.
  • Oversees the security and safety of the Credit Union facilities. Grants, revokes, and audits building entry access for employees, contractors and vendors.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and or Experience
Associate degree/certification preferred. High school diploma or general education degree (GED); or two to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Math Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
Ability to operate a computer in a Windows environment to access the Credit Union’s systems and member account information. Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job; Microsoft Word and Excel skills essential, experience with Hyland OnBase document management software a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and move up to 75 pounds or climb ladder. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the Credit Union, its employees, members or the public at large.”

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Robert da Silva rdasilva@sffirecu.org*. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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IT Network Engineer

Summary:
SF Fire Credit Union’s IT Network Engineer is responsible for installing and maintaining computer communication networks. Ensures networks are running efficiently and at acceptable performance levels and upgrades networks to ensure continuing maximum performance.

Essential Duties and Responsibilities

  • Install computer networks such as local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems.
  • Install server hardware and software infrastructure.
  • Set up user accounts and passwords.
  • Monitor network usage and security.
  • Manage email, spam, and virus protection.
  • Diagnose problems and solve issues, often under time constraints.
  • Undertake routine preventative measures and implement, maintain and monitor network security.
  • Ensure systems comply with industry standards.
  • Keep internal networks running smoothly.
  • Support administration of servers and server clusters.
  • Manage system backups and restores.
    *Restore protocol.
  • Document network problems.
  • Oversee network security.
  • Install, support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, Wi-Fi controllers and firewalls.
  • Provide network and host based security, incident response, fireall and VPN management and administration and security best practices
  • Provide network documentation
  • Perform regular security monitoring to identify any possible intrusions
  • Monitor network usage, anticipate problems and suggest solutions.
  • Manage maintenance tasks in SharePoint
  • Work closely with colleagues to meet team goals and improve processes and practices
  • Remain current on emerging technologies via professional groups, trade magazines, internal and external training, independent research and study and other avenues available.
  • Perform other tasks as requested by the IT Operations Manager.

Qualifications

  1. BA/BS in a technical field or a relevant combination of education and experience
  2. Understanding of firewall configuration and maintenance
  3. Intermediate to expert with configuration, installation, troubleshooting, and support of:
  4. Networking equipment
  5. Wireless (WiFi) equipment
  6. Computers, Servers and peripherals
  7. Comfortable documenting and explaining network topologies
  8. Diagram, explain and plan for future upgrades
  9. Experience deploying and or maintaining an enterprise campus WiFi network
  10. Intermediate to expert with VLANs and working within industry best practices
  11. General patch cable termination capabilities (Cat5e/Cat6)
  12. Understanding of 802.11G/N in both the 2.4 and 5 GHz frequencies
  13. Experience maintaining an enterprise-level infrastructure, including fiber optic and wireless using Cisco, and HP technologies
  14. Controller, Point to Point Links, Access Points
  15. Ability to engineer, build and test wireless network for optimum coverage and reliability
  16. General understanding of VoIP equipment and operation
  17. Able to work with a VoIP provider to deploy and support
  18. Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and possess and understanding of how to support these applications / protocols when accessed through VPN and firewall appliances
  19. Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption authentication and authorization technology
  20. Hands-on technical experience working with VPN technologies (IPSEC, SSL, etc)
  21. Configuring network services using open source technologies on Linux servers
  22. Willingness to mentor more junior staff members
  23. Experience in a fast paces support environment as a member of a 24×7×365 network and or security operations team
  24. Expert level skills with Windows and Mac Operating Systems
  25. VMware Enterprise administration experience
  26. Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
  27. Strong oral, written, communications and presentation skills

Language Skills
Ability to read, analyze, and interpret technical & operational procedures, governmental regulations, general business periodicals, and professional journals. Must have excellent written and oral communication skills. Must be able to effectively present information to executives, managers, employees, and members. Must be able to effectively lead meetings with wide range of stakeholders in diverse technical and business roles.

Math Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Michael Williams at mwilliams@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.
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