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Take advantage of the great benefits available to our SF Fire Platinum Visa cardholders.

SF Fire Credit Union Platinum Visa Credit Card

Visa® Travel Services

Auto Collision Waiver

Lost Luggage Locator Service

Travel Emergency Assistance Services

Visa Warranty Manager

Roadside Dispatch

Auto Rental Collision Waiver

Receive auto coverage for damage due to collision or theft. To activate the coverage, complete the entire rental transaction with your eligible Visa card and decline the rental company’s collision damage waiver (CDW) coverage if offered by the auto rental company. Available to all Visa Standard Credit, Visa Rewards Credit, Visa Signature®, Visa Signature Preferred® and Visa Premium Rewards cardholders. It may also be available on other card products, call your issuer to see if you have this benefit.

Add Peace of Mind to your Itinerary
When you use your covered Visa Card to reserve and pay for your entire auto rental, you can be covered for damage to the rental vehicle that results from a collision or theft.

Decline the CDW coverage offered to you at the rental agency, and make sure your name is listed as the primary renter on the auto rental contract. Any additional drivers must also be listed on the auto rental agreement. You’ll also want to be sure that you rent a “covered vehicle” – for example, trucks and luxury cars are not covered.

Easy Claims Process
Collect your documents (auto rental agreement, rental dates, etc.), and go to www.eclaimsline.com or call 1-800 348-8472 . If outside the U.S. call one of our toll-free numbers to file a claim or get your questions answered.
h1. Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits, as benefit configuration may vary.

Below you will find answers to some of the most commonly asked questions about the benefit.

Q: What do I need to do when reserving a rental car to be eligible for coverage?

  • A: You must secure and charge the rental in full on the covered card and you must decline the Collision or Loss Damage Waiver at the rental agency. For personal cards, the name embossed on the card must be listed as the primary renter on the Rental Agreement, and all authorized drivers must be listed on the Rental Agreement. You also must follow all of the terms and conditions of the Rental Agreement.

Q: How does the benefit work for domestic auto rentals?

  • A: For domestic rentals this benefit covers the rental vehicle for physical damage, vandalism, and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability. You may rent the vehicle for up to 15 consecutive days per contract. And you must report damages to Card Benefit Services within 45 days of the incident. Coverage is supplemental to and excess of your personal automobile insurance.

Q: How does the benefit work for international auto rentals?

  • A: For international rentals this benefit is primary, and covers the rental vehicle for physical damage, vandalism, and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability. You may rent the vehicle for up to 31 consecutive days per contract. And you must report damages to Card Benefit Services within 45 days of the incident. Coverage is not available in Jamaica, Ireland, or Israel. It is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement.
    Please note: Regulations vary outside the United States, so we recommend that you check with your auto rental company before you travel to make sure this benefit will apply.
    If you happen to be renting a vehicle in Australia, New Zealand, Costa Rica, or Italy, please note: often the purchase of a minimum level of collision damage coverage is mandated in these countries. In that case, your benefit is supplemental to that required coverage.

Q: I see that for domestic rentals this coverage is considered “secondary” – what does that mean?

  • A: “Secondary coverage” means that if you have other insurance that covers the theft or damage, the other coverage gets applied to the loss first, and this benefit helps to reimburse you for what’s left over (e.g. the deductible portion of your personal automobile insurance and any unreimbursed portion of valid administrative and loss-of-use charges imposed by the rental car company, as well as reasonable towing charges resulting from covered theft or damage of the rental vehicle while it is your responsibility.)
    If you do not have other insurance that covers this theft or damage, then this benefit is considered primary, and will reimburse you for the covered theft or damage as well as valid administrative and loss-of-use charges imposed by the auto rental company and reasonable towing charges that occur while you are responsible for the rental vehicle.

Q: What kinds of vehicles are covered? Not covered?

  • A: Covered vehicles include economy through luxury class automobiles, vans that do not seat more than 8 passengers including the driver; SUV’s only when driven on-road. All other vehicles are excluded including trucks, cargo vans and expensive vehicles.

Q: What do I have to know in the event I have to file a claim?

  • A: You are responsible for gathering the necessary documentation to complete your claim. Please note that you must sign and return your claim form (or if you prefer file online) within 90 days of the date of incident regardless of whether you have received any other required documentation. All documents must be submitted within 365 days of the incident. The required documents are listed on the claim form, and include:
  • Initial rental agreement & final rental agreement
  • Copy of your monthly billing statement showing the charge of the rental
  • Copy of personal automobile insurance Declaration Page (Domestic Rentals Only) effective at date of incident OR a notarized statement of no insurance
  • Itemized list of repairs from the Rental Agency
  • Repair Bill
  • Incident Report

Lost Luggage Locator Service

Lost Luggage Locator Service can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage. Please Note: You are responsible for the cost of any replacement items shipped to you.


Travel Emergency Assistance Services

When you are traveling or working anywhere in the world, your covered Visa Card gets you access to a multilingual call center—24 hours a day, 365 days a year—to help get the assistance you need. Covered Visa cardholders, their spouses and dependent children under 22 years of age or under who are traveling with them can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received.

Add Peace of Mind to your Itinerary
The following services are offered:

  • Pre-Trip Assistance provides information about health precautions, weather reports, currency exchange rates, visas, and immunizations.
  • Medical Referral Assistance provides medical referral, monitoring, and follow-up.
  • Emergency Transportation Assistance arranges for transportation under medical supervision.
  • Emergency Message Service can relay emergency messages for travelers and is available 24 hours a day.
  • Prescription Assistance and Valuable Document Delivery Arrangements can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere.
  • Legal Referral Assistance can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, cash advances, and follow-up assistance.
  • Emergency Ticket Replacement arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures.
  • Lost Luggage Locator Service can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage.
  • Emergency Translation Service provides telephone assistance in all major languages and helps find local interpreters, if available.

Easy Access
Call 1-800-992-6029 (Outside the U.S. call one of our" toll free numbers":https://usa.visa.com/content/dam/VCOM/download/personal/security/gcas_general_numbers.pdf) to get your questions answered. This benefit is provided on a best-effort basis, and may not be available due to problems of time, distance, or location.

Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

Visa Warranty Manager

Extend Your Warranty’s Time Period
When you use your covered Visa Signature card for your purchase, Warranty Manager Service will extend the life of your existing U.S. manufacturer’s warranty of 3 years or less. For warranties of less than one year, the term is doubled; for warranties of 1 year up to 3 years, the warranty is extended for an extra year.

Easy Product Registration and Claim Process
When you make a purchase, you can register your product online – that way the Claim Center will have all the pertinent information readily available should you need to file a claim later.

Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

Below you will find answers to some of the most commonly asked questions about the benefit:

Q: How does Warranty Manager Service work?

  • A: This benefit doubles the time period of the original manufacturer’s warranty. For terms of less than a year, the warranty is doubled, and for terms of 1 to 3 years, the warranty is extended by one year. So, for example, if the original warranty were for 6 months, this benefit would double the warranty for an additional 6 months so you would have a total of 1 year of coverage; if the original warranty were for 2 years, this benefit would extend the warranty for an additional year so you would have a total of 3 years of coverage. There is a per claim maximum and a per cardholder maximum. Please see full terms and conditions of the benefit for more details.

Q: What are the limitations?

  • A: You will want to read the full terms and conditions, but here are some examples: the item must be purchased with your covered Visa card, and the extension of the warranty’s time period applies to U.S. warranties only. Some items are excluded from coverage, such as motorized vehicles, real estate, computer software, medical equipment, and items that are pre-owned or used.

Q: Are purchases that I make outside of the United States covered?

  • A: Yes, as long as you use your covered Visa card for the purchase and the eligible item has a valid original manufacturer’s written U.S. repair warranty of 3 years or less, store purchased dealer warranty, or assembler warranty.

Q: What are the timelines for filing a claim?

  • A: You must notify the Benefit Administrator within 60 days of the failure, and submit your completed claim form within 90 days of the failure.

Q: What paperwork do I need to submit with my claim?

A: In addition to the claim form, you will need the following:

  • An itemized sales receipt for the purchase – if you don’t have this, the store where you made the purchase may be able print a duplicate receipt for you
  • Your Visa billing statement showing the purchase – your bank can usually make a copy for you
  • A copy of the original manufacturer’s warranty – a copy can usually be downloaded and printed from the manufacturer’s website
  • The Benefit Administrator may ask you to provide additional information, such as a repair estimate (if applicable).

If you have any questions or are experiencing difficulty obtaining documents, simply call 1-800-551-8472 .

Q: How long does it take for you to decision the claim?

  • A: In most cases, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.

Roadside Dispatch

Simply call 1-800-847-2869, 24 hours a day/7 days a week and Roadside Dispatch will ask you where you are, what the problem is, and will remain on the phone while arranging a dispatch to a reliable tow operator or locksmith – you pay set rate per service call. No membership required and you don’t need to pre-enroll. No annual dues. No limit on usage.

Add Peace of Mind to your Itinerary
You pay $59.95 for the service call ($69.95 beginning October 1, 2017), and it can include:

Towing — Up to 5 miles included. You can pay to have the car towed farther.
Tire Changing — you must have a good, inflated spare tire
Jump Starting — battery boost
Lockout Service — doesn’t include key replacement
Fuel Delivery — up to 5 gallons (you pay the cost of the fuel, too)
Winching (your car must be within 100 feet of paved or county maintained road)
Not only will you not have to search for the name of a local tow operator, you may even save money because rates are pre-negotiated. All fees are conveniently billed to your Visa account.

Please keep in mind that you will want to read the full terms and conditions for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits.

Below you will find answers to some of the most commonly asked questions about the benefit.

Q: Who are the service providers and what do they provide?

  • A: Service providers are independent contractors that provide emergency roadside assistance and towing services. All contractors are solely liable for their services.

Q: What other fees or limitation should I keep in mind?

  • A: Towing rates apply to vehicles with a weight of up to one-ton gross vehicle weight. If you require a tow for more than 5 miles, you must pay the cost beyond 5 miles. If a secondary unit being towed behind is not included, it can be accommodated for an additional fee.
Additional fees may apply for winching services under certain circumstances. You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.