At the end of March, SF Fire Credit Union will temporarily suspend production of new custom-image debit and credit cards, as our vendor for custom card production will be ceasing operations.
If you have a custom-image debit or credit card that was created after June 20, 2012, when your current card expires your replacement card will feature the same custom image now featured on your current card. If you prefer, however, we will reissue your card with the SF Fire Credit Union standard card design. You can contact our Contact Center anytime to let us know your desire to switch to the standard image.
Due to the change in providers, you will not have the ability to change an image on file with us, as the image upload tools in our Online Banking system will be removed when our current provider ceases operations.
While we do not have an exact date for the resumption of custom image card production, we expect to offer the service again later in 2014 and we will provide an updated timeline when those dates become available from a new provider. We’re sorry for the inconvenience, and if you have any questions, please contact our Contact Center seven days a week between 6:00 a.m. and 10:00 p.m. Pacific Time at 888-499-FIRE or via Web Chat.