SF Fire Credit Union

Contact SF Fire

Contact Center

Local (415) 674-4800 | Toll Free (888) 499-FIRE (3473)
7:00 a.m. to 8:00 p.m. (Pacific) Monday – Saturday

Branch Hours

8:30 a.m. to 6:00 p.m. (Pacific) Monday – Friday
8:30 a.m. to 3:00 p.m. (Pacific) Saturday

FICO Scores

You can now access your FICO® Score for free within our Online Banking platform and app. We hope that this new resource will help our members better plan for major borrowing decisions and keep track of their financial health.

Tax Loans

With a competitive rate and an efficient application process, we’re here to help with your financing needs this tax season.

Financial Education

Our new online Financial Education Center offers a variety of interactive modules and tools to help you research and learn what you want to learn at any time.

Tax Forms

It’s tax season; here’s what you need to know about tax documents for your deposit and loan accounts with SF Fire Credit Union.

Tax Fraud

Tax-related identity theft is a common scam that involves using your stolen Social Security Number to file false tax returns, directing any calculated refunds to be sent to the identity thief. To reduce the risk of this, be sure to guard your personal information and file your tax returns as soon as you can.

Save

Are you saving for a once-in-a-lifetime vacation, or maybe a down payment on a new home? It’s easier to reach your financial goals with increased dividend rates on Term Certificates with SF Fire Credit Union.

FICO Scores

You can now access your FICO® Score for free within our Online Banking platform and app. We hope that this new resource will help our members better plan for major borrowing decisions and keep track of their financial health.

Tax Loans

With a competitive rate and an efficient application process, we’re here to help with your financing needs this tax season.

Financial Education

Our new online Financial Education Center offers a variety of interactive modules and tools to help you research and learn what you want to learn at any time.

Tax Forms

It’s tax season; here’s what you need to know about tax documents for your deposit and loan accounts with SF Fire Credit Union.

Tax Fraud

Tax-related identity theft is a common scam that involves using your stolen Social Security Number to file false tax returns, directing any calculated refunds to be sent to the identity thief. To reduce the risk of this, be sure to guard your personal information and file your tax returns as soon as you can.

Save

Are you saving for a once-in-a-lifetime vacation, or maybe a down payment on a new home? It’s easier to reach your financial goals with increased dividend rates on Term Certificates with SF Fire Credit Union.

New Online Banking: Member Support Update – Dec. 15

Thank you for your continued patience as we address the issues associated with the rollout of our new Mobile and Online banking systems. Below is an update on our progress.

Mobile Deposit Issues Resolved with Apple and Android App Updates

We released an updated version of our mobile app on December 12th that resolves the mobile deposit issues users have been experiencing. Please update at your earliest convenience – the previous version will not allow mobile deposits. You can download the updated app at the links below. Learn more about this app update here.

Android App
iOS App

Bill Pay & Transfers Progress

Our team is focused on resolving issues related to the conversion of Bill Pay and scheduled Transfers, and we expect to have this work completed soon. We’d like to reaffirm our commitment to reimbursing members for any unexpected fees or penalties caused by issues with our new online platform. We are also working directly with reporting bureaus to ensure any payments disrupted by the rollout do not affect your credit score.

Pending Debit & Credit Card Transactions

Based on member feedback, we have updated Online and Mobile banking to show pending debit and credit card transactions. You can now view these transactions in your checking or credit card account history.

Ability to View ‘Last Statement Balance’ When Making Payments

Based on member feedback, we have added the ability to view (and pay) the “Last Statement Balance” on credit cards and home equity lines of credit in both Online and Mobile banking. As a reminder, payments to SF Fire Credit Union loans are made using the Transfers tool in our new system (select the ‘Classic’ option within the Transfers tool).

Transaction Descriptions in Third Party Applications

Transaction descriptions in third party applications (Mint, Quicken, QuickBooks, etc.) are now showing complete details, as opposed to truncated or incomplete descriptions (“Debit” or “Credit” only).

Access to Data from Retired “Track Spending” Tool

We underestimated the popularity of the ‘Track Spending’ tool in our retired system and we apologize for the frustration its discontinuation has caused. Although this data cannot be imported to the new system, we can provide members an electronic file with historical data. To request this data, please use Secured Messaging in the new Online Banking System. When you ‘Compose’ a message, select ‘Old Track Spending Tool Data’ as your message category.

Frequently Asked Questions

At this point, 75 percent of our members have logged-in to our new system and we are in the process of updating our FAQ section based on the questions and feedback we have received. Please visit our FAQ for information on how to use and navigate the new system. If you are logging-in for the first time, please click here for a step-by-step guide to getting started.

Phone & Web Chat Response Times

We are continuing to re-allocate internal staffing to provide additional Contact Center support and reduce response times during this transition period. We thank you for your patience. NOTE: When choosing the CALL BACK OPTION, please listen carefully through all the prompts to ensure your call is processed correctly.