SF Fire Credit Union

Contact SF Fire

Contact Center

Local (415) 674-4800 | Toll Free (888) 499-FIRE (3473)
7:00 a.m. to 8:00 p.m. (Pacific) Monday – Saturday

Branch Hours

8:30 a.m. to 6:00 p.m. (Pacific) Monday – Friday
8:30 a.m. to 3:00 p.m. (Pacific) Saturday

Latest News

Keeping you updated on what’s happening at SF Fire Credit Union.

Latest News & Firefighter's Corner

New Online Banking: Member Support Update

We are aware there have been challenges with the transition to the new online banking system, and would like to recognize and apologize for any frustrations our members may be experiencing. Learn how to set-up the new system by reading our Frequently Asked Questions or get in touch with us for further assistance.

Member Support Available via Phone & Web Chat

Our Contact Center hours are Monday thru Saturday from 7AM to 8PM (Pacific). We recognize that wait and call-back times have been extended, and apologize for the delayed response times. The Credit Union has re-allocated internal staffing to provide additional Contact Center support, and response times are improving. We thank you for your continued patience as we continue working through this system transition, and expect service levels to return to normal soon. NOTE: When choosing the CALL BACK OPTION, please listen carefully through all of the prompts to help us ensure the system works as intended.

Frequently Asked Questions

We recognize that our new systems are significantly different than those which they have replaced. Please visit our FAQ for information on how to use and navigate the new system.

Most Frequently Asked Questions: Making a Credit Card or Loan Payment

Many members are looking for the “Make a Payment” (to their Credit Union loan or credit card) equivalent from the retired system. That resides under Transfers. Go into that section, and then select the “Classic” tab. There you’ll have the ability to transfer funds (make a payment) to your credit card or loan.

Most Frequently Asked Questions: Loading a Debit or Credit Card Travel Notification

Submitting a Travel Notification to alert us of your upcoming travel plans can help prevent unnecessary card restrictions, which can be triggered by unusual activity deemed suspicious and having a high likelihood of being fraudulent. Travel Notifications are now submitted through the Secured Messing System. When composing a message to us, select ‘Travel Notification’ in the topic drop down menu.

Most Frequently Asked Questions: Logging-In for the First Time

One of the most significant changes associated with our new system is the use of unique UserNames (UserID) as opposed to a Member (Account) Number, particularly for those members who have multiple memberships or are joint owners on a particular membership. Here’s an overview on logging-in to the new system for the first time:

Existing Online Banking Users (in the old/retired system) – If you are the sole owner of a membership, or if you are the primary owner on a joint membership:

  • Click “ForgotUsername”
  • Log-In using your existing password (fromthe old/retired system)
  • If you have multiple memberships, use the password linked to the lowest membership number in your name

Existing Online Banking Users (in the old/retired system) – If you are a joint owner on all of your memberships:

  • Contact us during our Contact Center Hours for assistance in registering.

Members Who Had Never Registered for or Used our Old/Retired Online Banking System:

  • Contact us during our Contact Center Hours for assistance in registering.

Apple and Android Mobile Apps

You will need to download new Mobile Banking Applications for iOS and Android devices. The applications are a free download from the App Store and Google Marketplace. The links can be found here:

Android App

iOS App