Resolution of a Mobile Deposit Issue
After the launch of the new Online & Mobile Banking System, we discovered some members were unable to process mobile deposits to certain accounts. We’ve found a resolution that we believe will address these issues.
CRITICAL: The Need to Update Our Mobile APP on Your Device
The resolution to this problem required an update to the Mobile Banking Application. This update has been pushed live to both Apple and Google. It is important that you complete the update, as the old version of the app will not work for mobile deposits – even for those members who were not having problems before.
How to Update Our APP
It will depend on your phone settings. Some members have their apps set to automatically update when new versions are released. Others may have to update their app manually by visiting the App Store or Google Marketplace.
How to Know if Our APP Has Been Updated
Whenever you open our app on a smartphone or tablet, you’ll see a series of numbers that appear briefly along the bottom of the screen:
APPLE – NEW/UPDATED version of the app: “3000.3.100”
GOOGLE/ANDROID – NEW/UPDATED version of the app: “3000.3.0.3176”
Contact Us with Any Questions
If you have any questions about the update to the app, or if you continue to have trouble with your Mobile Deposits, please contact us at 888.499.FIRE (3473) or by live chat at www.sffirecu.org. You may also send an inquiry through Secured Messaging – expect a response within 1-2 business days.