SF Fire Credit Union

Contact SF Fire

Contact Center

Local (415) 674-4800 | Toll Free (888) 499-FIRE (3473)
7:00 a.m. to 8:00 p.m. (Pacific) Monday – Saturday

Branch Hours

8:30 a.m. to 6:00 p.m. (Pacific) Monday – Friday
8:30 a.m. to 3:00 p.m. (Pacific) Saturday

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Latest News & Firefighter's Corner

Logging-In for the First Time

Logging-In for the First Time

One of the most significant changes associated with our new system is the use of unique UserNames (UserID) as opposed to a Member (Account) Number. This can be particularly challenging for those members who have multiple memberships or are joint owners on a particular membership. Here’s an overview on logging-in to the new system for the first time:

Existing Online Banking Users (in the old/retired system)

If you are the sole owner of a membership, or if you are the primary owner on a joint membership:

  • Click “ForgotUsername”
  • Log-In using your existing password (from the old/retired system)
  • If you have multiple memberships, use the password linked to the lowest membership number in your name

Existing Online Banking Users (in the old/retired system)

If you are a joint owner on all of your memberships:

  • Contact us during our Contact Center Hours for assistance in registering.

Members Who Had Never Registered for or Used our Old/Retired Online Banking System:

  • Click “Forgot Username”, and then “REGISTER”.