SF Fire Credit Union

Contact SF Fire

Contact Center

Local (415) 674-4800 | Toll Free (888) 499-FIRE (3473)
7:00 a.m. to 8:00 p.m. (Pacific) Monday – Saturday

Branch Hours

8:30 a.m. to 6:00 p.m. (Pacific) Monday – Friday
8:30 a.m. to 3:00 p.m. (Pacific) Saturday

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Latest News & Firefighter's Corner

North Bay Fires - Assistance for Mortgages & HELOCs

The devastating fires across the North Bay are heartbreaking. SF Fire Credit Union is here to help our members with homes lost or damaged in this disaster

Getting Help with Your Mortgage or Home Equity Line of Credit

Please contact your insurance agent as soon as possible. Once done, please follow the instructions below depending on your situation:

  • If you have a first mortgage or a first mortgage and a Home Equity Line of Credit (HELOC) with us:
  • please call 1-888-653-7738. Please advise the representative that your home was damaged by fire, and they will route you to the team handling this situation.

  • If you have only a HELOC with us, and a first mortgage with another lender:
  • please contact the lender holding your first mortgage. They will require that insurance loss proceeds be processed through them. However, if you have any questions, please call us at 415.674.4800 or 1.888.499.3473 (FIRE) and ask to speak to our Real Estate department.

  • If you have a HELOC with us and no first mortgage:
  • please call us at 415.674.4800 or 1.888.499.3473 (FIRE) and ask to speak with our Real Estate Department


We will do whatever we can to assist you in the wake of these terrible circumstances.