Apple Pay

How is a card set up in Apple Pay?

What is an Apple Pay Device Account Number?

Why did I receive an Activation Confirmation or Activation Failure email?

How do I set my SF Fire Credit Union card as the default card?

How do I remove a card from Apple Pay?

What happens when my card expires?

What should I do if my debit or credit card is stolen?

What should I do if my device is lost or stolen?


How is a card set up in Apple Pay?

There are two ways to add your SF Fire CU card to Apple Pay:

1. If your SF Fire CU Card is ALREADY REGISTERED in iTunes:

  • From Settings: Open Settings > Tap Passbook & Apple Pay
  • From Passbook: Open Passbook > Tap Credit and Debit Cards
  1. Tap “Use Card on File with iTunes”
  2. Enter your Security Code (CVV – which is located on the back of the card)
  3. Review and Agree to the Terms and Conditions
  4. Card information will be sent to Visa for Verification
  5. Once your card is activated by Visa and the Credit Union, it will show as an active card in Passbook

2. If you are adding your SF Fire CU Card as a NEW CARD:

  1. Open Settings and Tap Passbook & Apple Pay
  2. Tap “Add Credit or Debit Card”
  3. Tap the camera icon to take a picture of your EMBOSSED* card
  4. Review and Agree to the Terms and Conditions
  5. Once your card is activated by Visa and the Credit Union, it will show as an active card in Passbook

*Note: If your SF Fire CU card is a flat card (the card number and your name are not raised from the card), the camera feature will NOT work. Simply type in your card information on the card details screen.

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What is an Apple Pay Device Account Number?

When you enroll in Apple Pay, your existing 16-digit card number will be converted to new digital Apple Pay Device Account Number that is associated to your card. This Apple Pay Device Account Number is used when you use Apple Pay for purchases. This digital account number is what is passed to the merchant and then to VISA to process the transaction. Keep in mind that Apple Pay works on a per device basis so the card will need to be added to each of your eligible devices and each one will have its own unique Apple Pay Device Account Number.

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Why did I receive an Activation Confirmation or Activation Failure email?

You’ll receive either an Activation Confirmation or Activation Failure email to ensure you were the one that requested that your SF Fire Credit Union card be available for use in Apple Pay, and to provide additional information either about Apple Pay or troubleshooting and attempting to add your card again. This is an extra step in making sure only you or authorized users are setting up cards on your devices to use with Apple Pay.

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How do I set my SF Fire CU card as the default card?

The first card that you add to Passbook automatically is set as the “Default” card. This can easily be changed through your Settings:

  1. Launch Settings, Tap Passbook & Apple Pay
  2. Tap on Default Card, Choose your new default

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How do I remove a card from Apple Pay?

Keep in mind that Apple Pay works on a per device basis so the card will need to be removed from each device it is linked to individually.

On your device, in Settings, Tap and launch Passbook & Apple Pay

  1. Tap the credit/debit card
  2. Tap Remove Card
  3. Tap Remove again

You can also delete your card using iCloud.com. This method allows you to delete all your cards on your specific device. Even though Apple Pay can’t be used by anyone that doesn’t have a fingerprint registered on your device, we’d still recommend removing all payment options if your iPhone goes missing. To do this, go to www.icloud.com > Sign into iCloud > Click on the Settings icon > Go to the My Devices section (bottom of page) > Click on the Device that you want to wipe Apple Pay from (the Apple Pay logo will be next to the device) > Click Remove All

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What happens when my card expires?

When your card expires, you are responsible for removing your expired card from Apple Pay, and setting up your card with the new expiration date.

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What should I do if my Debit or Credit Card is lost or stolen?

You will need to contact SF Fire Credit Union to have the card blocked, or mark the card as Lost or Stolen within Online Banking via secured messaging; select “Lost or Stolen Card” in the subject dropdown menu. A replacement card will be sent to you, and when it is received you will need to enroll the card as a new card within Apple Pay.

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What should I do if my device is lost or stolen?

If you lose your iPhone or iPad, you’ll want to remove any credit or debit cards that were enrolled on your device by logging into your iCloud account at iCloud.com.

You can also use Find My iPhone to quickly put the device in Lost mode to suspend Apple Pay.

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