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With our robust Online Banking tools and Mobile Banking apps, SF Fire Credit Union is right at your fingertips.

Frequently Asked Questions - *Update Jan 17*

BILL PAY

I can’t see my payees and scheduled payments. Can I recover the information?

How can I tell if my Bill Pay transaction went through?

Converted Payees are not displaying a payment address. How can I confirm everything is current?

E-BILLS

What are eBills?

Is this different than electronic bill payments?

How does it work?

Is this similar to how sites like Mint.com pull your bank account data?

Why do some of my payees say they are not eligible for eBills?

TRACK SPENDING

I can’t see my Track Spending and Budget information from the old system. How can I recover this information?

TRANSFERRING MONEY

How do I make a payment to a Visa or loan?

How can I send money to someone at another bank?

EXTRA AWARDS

How do I see my Extra Awards points?

Edocuments

I can’t seem to view my e-Statements. It says none are available.

Shared Access

I see another member of the Credit Union listed as having Shared Access. I did not send them an invitation. Do they have access to my accounts?

Mobile Deposit

I’ve been getting an error using Mobile Deposit with a joint account or a business account. How do I fix this?

Third-Party Applications

How do I start a manual download of transaction history for Quicken or Quickbooks?

How do I choose a specific date range of transactions to download?

Account Information

How do I find my checking account number?