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With our robust Online Banking tools and Mobile Banking apps, SF Fire Credit Union is right at your fingertips.

New Online & Mobile Banking

Online & Mobile Banking Frequently Asked Questions

ONLINE BANKING CONVERSION

Why is SF Fire Credit Union converting to a new Online Banking system?

When will my account be converted?

Will all accounts be converted?

Will all the new features be available right away?

Will I still have the same tools I use now?

Will any features be going away?

Will any features be changing?

Is there anything I need to do to get ready for the new Online & Mobile Banking?


ONLINE BANKING REGISTRATION AND LOGIN

How do I get started with the new Online Banking?

What is a Username and how is it different than my member number?

I’m an existing member but I don’t have a Username. How do I sign in to the new Online Banking system?

I’m an existing member with multiple memberships in my name. How do I know which password to use?


MOBILE BANKING APPLICATION

Will Mobile Banking Use the Same Login as Online Banking?

Will I need to download a new Mobile Banking Application?

When I log in to the Mobile Banking Application, I only see a summary of the total balances for each type of account. How do I see specific accounts?

What is Balance Peek? 


BILL PAY

Will I need to re-add my payees and scheduled payments?

Will joint owners be able to use Bill Pay as well?

What is Shared Access?

What is changing with Bill Pay?

How about payments set up by outside institutions?


MONEY TRANSFERS

Will I still be able to transfer money to external accounts?

How can I send money to someone who doesn’t have an account at the credit union?

Will I have to set up external accounts and recurring transfers again?

Will joint owners still be able to transfer funds from our joint account?

Will I still be able to make payments or incoming transfers from an external account?

When will payments or transfers from external accounts post to my loan or deposit account with SF Fire? 

Why can’t I send funds to unverified external accounts at other financial institutions?

Why did my saved account at another Financial Institution not convert

What is Shared Access?


SETTINGS AND PROFILE INFORMATION

I need to update my home and mailing addresses, but I don’t see a State and Zip code field. How do I make this change?

I want to change the tools I see on the Dashboard. How do I do this?

How do I edit account nicknames?

What does it mean to Hide an Account?

Will any features be changing?


VISA EXTRA AWARDS

I used to find my Extra Awards points through my Visa transaction page. Where are they now?


SECURE MESSAGING

How do I use the Secure Messaging Tool?

How do I file a Travel Notification?

How can I Provide Feedback on the New Applications?