On behalf of all of us at SF Fire Credit Union, I hope a wonderful holiday season was had by all. It can be such a busy time of year, brimming with plans to spend time with families, friends, and loved ones. But despite this, what our members continue to demonstrate year-after-year is an unwavering support of our efforts to raise funds for the SF Firefighters Toy Program. Thank you so much for your donations, which totaled over $15,000 this season and will benefit a program which is the oldest of its kind in the United States and helps over 40,000 children a year.
The year we leave behind was a good one for SF Fire Credit Union. The Bay Area’s economy is well into its recovery, certainly in regards to the jobs and real estate markets. The credit union’s financial performance remained strong, with steady growth and continued profitability. Our capital reserves now stand at $79 million, helping to ensure we’ll be here to meet your financial services needs well into the future. We’re committed to providing an exceptional service experience, and worked hard to become a better credit union. Our Real Estate program was completely revised, and now offers members a streamlined and communicative process. We believe knowledge is empowering, and expanded our educational seminar topics to include investing, healthcare, real estate, car buying, and credit scores. Protecting your accounts from fraudulent activity is a priority, so we made it possible to load travel notifications for your debit and credit cards within online and mobile banking. Time is valuable, and you should to be able to do business based on your schedule, not ours. We understand this, and expanded the appointment making tool on our website to include new membership, new accounts, consumer loans, real estate, investments, business services, and notary public. Recognizing the increasing use of mobile phones and tablet devices to browse the internet, we launched a new public website which is more informative and easier to read on screens both big and small. And finally, we completed the remodel of our California Street location. The Main Branch expanded the areas designated for real estate and business lending, which we feel was necessary to provide members with a better service experience.