Latest News

Keeping you updated on what’s happening at SF Fire Credit Union.

Latest News & Firefighter's Corner

Message from Kathy - Spring Update

Over the first quarter of 2018 I have had the pleasure and honor of forging a deeper connection with our membership.

On February 19th, I attended my first Annual Meeting of the Members as CEO of San Francisco Fire Credit Union. The meeting was a personal and professional milestone, marking the first anniversary of my introduction to our membership and my start as CEO in March 2017. I’d like to thank the members that joined us for breakfast and conversation and I look forward to reporting further progress and growth over the coming year. If you were unable to join us, you can review our 2017 annual report here.

To hear directly from the members at the core of our Credit Union, I embarked on a tour of San Francisco firehouses. Having visited six houses thus far, my goal is to visit all houses over the course of the next several months. This time spent getting to know the firefighting community has been enlightening – and their professionalism sets an inspiring standard for all of us at SF Fire Credit Union.

Congratulations Emergency Medical Services Class 13 H3-L1

Congratulations to all 36 graduates of San Francisco Fire Department’s 13th H3-L1 Emergency Medical Services Class! We’re inspired by your dedication to our community and it’s an honor to celebrate your success.
The graduation ceremony took place on March 9th, 2018 at the John Adams Community College in San Francisco.

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Tax Forms and Where to Find Them

It’s time to get ready for filing taxes. Here are the details you need to know about receiving or downloading tax documents for your deposit and loan accounts with SF Fire Credit Union. Keep in mind that not everyone will have tax forms generated, as it depends on factors such as the amount of interest earned on savings accounts or paid on a Home Equity Line of Credit.

1099-INT Forms For Savings Accounts

  • Mailed out by the end of January to your address on file.
  • Available in Online Banking after February 1st
  • Open your eDocuments tool
  • Select Tax Forms

If you have not accessed your eDocuments before, you’ll need to click the “Subscribe” button before you can access your forms.

  • If you took a withdrawal from one of these accounts in 2017, your tax forms (1099-R, 1099-SA, or 1099-Q) were mailed by the end of January to your address on file.
  • Available in Online Banking after February 1st
  • Open your eDocuments tool
  • Select Tax Forms

If you have not accessed your eDocuments before, you’ll need to click the “Subscribe” button before you can access your forms.

67th Annual Meeting of the Members of SF Fire Credit Union

We wish to thank all the members who participated in the 67th Annual Members Meeting held on Monday, February 19th, at the Spanish Cultural Center on Alemany Blvd., in San Francisco.

With over 300 in attendance, members were treated to the traditional breakfast followed by a presentation on the state of the Credit Union by President & Chief Executive Officer Kathy Elser.

The meeting ended with Chairman John Sweeney’s announcement of the recipients of the 2018 Arthur F. McIntyre Scholarship:

2018 High School Scholarship Recipients
Conor Cassidy
Ethan Sifferman

2018 College Scholarship Recipients
Michelle Rodriguez
Emily Naughton

To view the 2017 Annual Report please click here.

Arthur F. McIntyre Scholarship Program - 2018

**h3. About the Scholarship

Every year, the scholarship program awards $2,500 each to two high school-level and two college-level students.

The purpose of this scholarship is to educate our members about credit unions. The essay topic explains the credit union philosophy and relating it to the individual, the community, and the country as a whole — now, and in the future.

We’ll be notifying the winners by the end of the week via phone, and inviting them to attend the Annual Meeting (February 19th) to receive their scholarship (check) in person – which is not required. On Monday afternoon/Tuesday morning, we’ll update our website with the results.

Message from Kathy - Happy New Year

As many of you know, I began my tenure as CEO in March of 2017 during a time of significant transition for San Francisco Fire Credit Union. We had recognized the need to invest in the Credit Union’s infrastructure and already begun work to replace an outdated online banking system that wouldn’t be able to meet our long-term functionality and security needs.

Transitions of this magnitude are difficult. Ours hasn’t been an exception. I would like to thank you for your patience as we have introduced our new online and mobile banking system and reiterate my apology for the functionality and service issues that have occurred.

Despite these challenges, I am happy to report that we have made significant progress over the past month in bringing the new system online. Functionality updates include:

  • An app update that has resolved the mobile deposit issues some users had been experiencing
  • An update to show pending debit and credit card transactions based on member feedback
  • The ability to view and pay the “Last Statement Balance” on credit cards and home equity lines of credit

Looking forward, we will also introduce several new features to the new system in early 2018, including:

  • Card controls that allow you to restrict or reactivate debit and credit cards through the mobile app
  • Account aggregation so you can view balances for your accounts at other financial Institutions
  • The ability to add and remove sources of overdraft protection transfers to your checking account
  • Customizable balance transfers from other credit cards to your SF Fire CU Visa® Platinum Credit Card
  • FICO credit grade tracking based on soft score information from Experian

We have learned a lot through the challenges we have faced during these upgrades. In the new year, I look forward to discussing how we are working to ensure this kind of service disruption does not happen again. To increase our responsiveness to your needs, we are in the process of hiring additional Contact Center staff and are committed to restoring our service level to what you expect and deserve. All of us, myself included, will “walk the member path” when designing our products and service delivery channels.

Your loyalty has always been – and will continue to be – the key to this Credit Union’s success. We understand this, and consider it a privilege to be your financial institution of choice.

Kathy Elser
President and CEO

New Online Banking: Member Support Update – Dec. 29

We’d like to update our members as we continue to make progress in resolving issues related to the transition to the new Online Banking System. We recognize and thank our members for the time and effort they are expending to gain familiarity and become situated with the new system.

Progress with Scheduled Transfers

We’ve made progress in our review of the migration of scheduled transfers to our new system, and have begun communicating directly with members via Secured Messaging within Online Banking as to any need to review their transfers or next steps required. Please thoroughly review this message when it arrives.

We’d like to reiterate our appreciation for your patience related to this issue, and our commitment to reimbursing members for any unexpected fees or penalties related to our conversion. We will work directly with reporting bureaus to ensure any payments disrupted by our launch do not affect your credit score.

Message from CEO Kathy Elser About New Online Banking

Message from CEO Kathy Elser About New Online Banking

Dear Members,

I would like to apologize to each and every one of you for the difficulties we have had in introducing our new online and mobile banking platform. As a member-owner of San Francisco Fire Credit Union, you have the right to easy access to your money and confidence that your transfers, deposits and payments are functioning as expected. In the co-op spirit, you also deserve transparent and responsive communication about any disruption in these services.

We have failed to live up to these standards over the last few weeks, and we are working to resolve these issues as quickly as possible.

We understand your frustration, and will do everything we can to support you through this transition, including reimbursing members for any unexpected fees or penalties caused by issues with our online platform. We will also work directly with reporting bureaus to ensure any payments disrupted by the rollout do not affect your credit score.

To help answer member questions and concerns, we have reallocated additional staffing resources to reduce our response times, and will be providing Contact Center support on Sundays during this period of transition to the new system. Due to call volume, wait times are still longer than usual, but we are working as efficiently as possible to help our members. If you need support, please reach out to us via phone at 888.499.3473 (FIRE) or web chat.

Moving forward, we will also provide weekly updates on our website to keep you informed on our progress towards resolving our online and mobile banking issues.

Thank you for your patience and flexibility. It’s an honor to be your financial institution of choice, and we look forward to re-establishing the level of service you expect and deserve.

We will make this right.

Sincerely,

Katherine Elser
President and CEO, San Francisco Fire Credit Union