To better align demand (volume of calls) with the work-life balance of employees, we have reduced our Contact Center hours as of February 1st. The Contact Center is now available Monday – Saturday from 7AM to 8PM (Pacific), and closed Sundays and major holidays. As with our current ‘After Hours’ phone services, members will continue to have the ability to perform account transactions and inquiries with our trusted partner, Shared Branching, when we are closed.
Changes to Fees
We reviewed our fee schedule to ensure that our services are appropriately priced, while at the same time providing enough revenue to cover our operating expenses. Just a handful of fees will be changing on March 1st, with the most notable related to ATM usage. The number of monthly ATM rebates will be reduced from twelve to six. We’ll also be limiting members to six free ‘out-of-network’ transactions per month, with a fee on each transaction performed thereafter. We expect these changes to ATM fees to impact less than five percent of our membership, and with over 30,000 surcharge-free, ‘in-network’ ATMs in the Credit Union CO-OP Network and easy-to-use ATM locator tools available, we’re confident members will continue to have easy access to cash at minimal or no cost.
New Contact Center Hours
To better align demand (volume of calls) with the work-life balance of employees, we are reducing our Contact Center hours (effective February 1st). The Contact Center will be available Monday – Saturday from 7AM to 8PM (Pacific), and closed Sundays and major holidays. As with our current ‘After Hours’ phone services, members will continue to have the ability to perform account transactions and inquires with our trusted partner, Shared Branching, when we are closed.
It’s been a pleasure working with the staff, management, and elected officials at SF Fire Credit Union as interim CEO. After spending the summer familiarizing myself with the organization, I’ve had the opportunity to see first-hand how this Credit Union earned its reputation within the industry for delivering exceptional service to create a fiercely loyal membership. I’m pleased to provide that membership with an update on the state of their Credit Union. I’ll offer my insight regarding our financials, significant summer projects, what’s in store for the remainder of the year, and a glimpse of our plans for 2017.
Strong Financial Position
SF Fire Credit Union continues to maintain a strong financial position. Profitability is a key to the success of any credit union, including our own, as Net Income is the only manner by which we can increase our Capital Reserves. 2016 has been a good year thus far, with Capital Reserves increasing by over $5.9 million for a total of $95.5 million.
Significant Summer Projects
It was a busy summer at SF Fire Credit Union, with time and resources spent on infrastructure projects designed to improve upon system performance, or to prepare us for the launch of upcoming endeavors. We performed significant upgrades to our core operating system, to improve the performance of our current Online and Mobile Banking platforms while their replacement systems are developed. We also completed the testing and systems preparation required for the launch of EMV debit cards, which begin production soon.
Remainder of 2016
We’ll be focusing our energy on several large scale projects for the remainder of 2016, both of which we know have been highly anticipated by members. First, is to continue work on the development of new Online and Mobile Banking platforms. We’ve made a strategic decision to move away from utilizing in-house developed systems, and will be partnering with an established Online and Mobile Banking provider for our new platforms. Our objective is to provide class leading features (such as two-factor & biometric authentication, integrated personal finance management tools, account aggregation with other financial institutions, and enhanced card controls) along with a heightened level of technical and maintenance support for the Credit Union. Second, will be the launch of EMV debit card production which begins in early October. The reissue of EMV debit cards will systematically ramp-up over the course of the coming months, as we do not have the capacity to reissue all of our debit cards at one time.
Looking Ahead to 2017
I expect the highlights of next year to include the launch of new Online and Mobile Banking systems, and the introduction of Android Pay. We expect Online and Mobile Banking to launch during the summer months (June, July, or August), and will provide members with an update when the timeline has been finalized by our provider. In regards to Android Pay, we’re optimistic for introduction in early 2017. We’re awaiting confirmation from our card processing partners, and will share that information as soon as it’s available.
The New Year will also bring a new, permanent CEO to SF Fire Credit Union. I have full faith and confidence that the Board of Directors will select an individual well suited for the organization, and look forward to assisting that person assume their new position.
Register now for the Run Wild San(ta) Francisco 5K and Kids Dash – the original SF Santa Hat Run.
Sunday, December 4th at Crissy Field, San Francisco (East Beach)
Register at www.RUNWILDSF.com
6:30AM – Check in Opens
8:00AM – 5K Race Start
8:30AM – Post Race Festival Opens
9:00AM – Kids 100 Yard Dash
9:15AM – Awards Ceremony
This event benefits the San Francisco Firefighter’s Toy Program.
BRING A TOY and/or MAKE A DONATION
The San Francisco Fire Fighter’s Toy Program will be onsite race day accepting donations of new unwrapped toys. Racers are encouraged to bring a new, unwrapped toy or two on race day to donate and/or to make a donation when you register. Any donation above your entry fee will be given to the San Francisco Fire Fighter’s Toy Program and is 100% tax deductible.
As a benefit to our members, we often process direct deposit funds into their accounts one day earlier than the scheduled posting date, prior to us receiving the funds from the sender. However, the National Automated Clearing House Association (NACHA) has changed the rules, as of September 23, 2016, to include additional Same Day Settlement options.
Due to these changes, payrolls, financial institutions, and agencies may elect to send their files within a different time frame than they have done traditionally. This could impact the date SF Fire Credit Union receives direct deposit files, which potentially impacts the ability to post funds early. While we may no longer be able to credit direct deposits early, your funds will still post by the pay date listed on your check.
We apologize for any inconvenience this may cause.
FREQUENTLY ASKED QUESTIONS ABOUT ACH DIRECT DEPOSIT
Q: What is ACH?
A: ACH (Automated Clearing House) is an electronic network for financial transactions in the United States.
ACH transactions include direct deposit, payroll and merchant payments.
Q: What is NACHA?
A: NACHA (National Automatic Clearing House Association) is a not-for-profit trade association that manages the
development, administration, and governs the operating rules and business practices for the nationwide network
of ACH transactions.
Q: Why has NACHA implemented this new rule?
A: This rule enables ACH originators the ability to move ACH payments faster. This includes same day processing
of ACH transactions in the future.
Q: Why is SF Fire Credit Union making this change?
A: With the adoption of the NACHA Rule, we may not receive direct deposit files early to post them.
Q: Does this apply to all banks or credit unions?
A: Yes. All financial institutions must comply with the new ACH rules.
Q: When will this take effect?
A: This change takes effect September 23, 2016.
Q: Does this change affect deposits and withdrawals?
A: At this time this change only impacts ACH deposits.
Q: How may this impact the posting of my payroll direct deposit?
A. Your payroll direct deposit may not be received to post to your account until your actual pay date.
Q: What will happen if I have automatic withdrawals scheduled around receiving my deposit early?
A: You will need to modify your automatic payments based on your expected direct deposit dates determined by
your employer or depositing agency.
Q. Will this change impact my Social Security deposit?
A. Your Social Security direct deposit may not be received until your actual pay date to post to your account.
Q. Will this change impact my City of San Francisco payroll deposit?
A. Your City of San Francisco payroll direct deposit may not be received until your actual pay date to post to your account.
Join San Francisco Firefighters Toy Program for its Annual Gala.
Saturday, November 12th from 9 p.m. – 2 a.m. at the W, San Francisco.
Hosted by Aykut Events, Ric Aviles & SF Firefighters.
For more information, visit SFFIREFIGHTERSTOYS.ORG
Congratulations to our 2016 Annual Employee Pumpkin Contest Winners
FIRST PLACE: Accounting – Peacock
SECOND PLACE: Branch 1 – Angler/ Blow Fish Underwater Scene
THIRD PLACE: Brand Loyalty – Double Scoop Ice Cream w/ a Cherry on Top
Thank you for your votes.
San Francisco celebrated the 27th anniversary of the Loma Prieta earthquake Monday by commissioning an $11.5 million insurance policy — a brand-new fireboat.
The boat, which is 88 feet long, can pump 18,000 gallons of bay water per minute. It is essentially a floating fire hydrant and a regional asset that can fight blazes anywhere on the shores of San Francisco Bay.
The new boat, painted red and white, will be the city’s third fireboat. It was named St. Francis and christened with the traditional bottle of Champagne by Sen. Dianne Feinstein, D-Calif., who helped get $8 million in federal grants, the majority of the cost.
The boat was the star of a ceremony held in bright sunshine at the ferry dock at McCovey Cove just outside AT&T Park. After speeches and assorted dignitaries got a quick tour, the St. Francis was moved out on the bay and pumped water high in the air, like geysers, as the crowd applauded and the Riordan High School band played.
Nico Rivera, 8, who is a third-grade student at SS Peter and Paul’s School in North Beach, came up with the boat’s name. A jury picked “St. Francis” from among 300 entries submitted by San Francisco schoolchildren. Nico was on hand Monday to recite a poem about fireboats and to help Feinstein christen the vessel.
“This is the most beautiful boat I was ever on,” said Joel Delizonna, the senior of the three pilots assigned to the city’s fireboats. The St. Francis is based at Fire Station 35 on the Embarcadero with the city’s other two fireboats, the 1954 vintage Phoenix and the even older fireboat, Guardian. The station also houses an engine company of four firefighters, and three fireboat personnel.
To read full article, click here.
Join SF Station 49 at SPEAKEASY, and support a great cause
on November 29th from 1pm- 10pm
$1 from every pour will be donated to the SF Firefighters Toy Program.
Speakeasy Ales & Lagers, 1195 Evans Avenue, near Station 49
Join the Local 798 SFFD Bowling Team for a Bowling Toy Drive
at Sea Bowl on December 1st at 7pm
4625 Pacific Coast Highway, Pacifica, CA
Don’t forget to bring a toy, and enjoy the drink specials and raffle prizes.