Latest News

Keeping you updated on what’s happening at SF Fire Credit Union.

Latest News & Firefighter's Corner

Message from Kathy - Summer Update

Summer is here, and with its arrival, I’m proud to reflect on a quarter of consistent refinement to our services. Now that the major technical lift of launching our new mobile and online banking system is behind us, our team has been focused on delivering on our credit union commitment to give back to members.

To deliver faster and more knowledgeable member support, we have made a significant increase in staffing to our contact center and real estate teams. Training and integration of our new staff is underway and we’re excited for you to get to know them.

As of Memorial Day, we launched our Double Reward Points program, giving members double points on all purchases made with their Platinum Visa Credit Card through Labor Day – a great way to get even more out of your card this summer.

We have also made it easier for members to access their money on the go by doubling our rebates on ATM surcharges (increasing from six to twelve rebates per month) and removing our Out-Of-Network ATM fee.

Over the next quarter, we look forward to delivering continued improvements to your experience with SF Fire Credit Union whether you interact with us online or in-person. Your ongoing support of SF Fire Credit Union is an inspiration to our entire team and it’s an honor to serve this community.

Kathy Elser
President and CEO

ATM Anywhere Rebates Update

12 ATM Rebates Per Month

Are you traveling and need cash on the go? SF Fire Credit Union now reimburses you for up to 12 ATM surcharges per month on out-of-network ATMs*.

No Out-Of-Network Fees

We’ve eliminated our $2 fee per out-of-network withdrawal.

CO-OP Network: No Surcharges, No Fees

Want to avoid withdrawal fees altogether? Keep an eye out for the CO-OP Network of almost 30,000 ATMs nationwide – no surcharges, no fees, ever. Find CO-OP Network ATMs here.

Free Point-Of-Sale Cash-back Option

You can take advantage of the free cash-back option when making purchases at grocery stores and similar merchants.

*Up to $4 per surcharge rebate. Please allow up to 2 business days for reimbursement.

Congratulations CCSF Fire Academy 21st Graduating Class

Congratulations to the 21st graduating class of the City College of San Francisco Fire Academy! It was a great evening that included an inspiring class speech and concluded with the awarding of the Peter Patrick Madigan Antonini Scholarship.


National EMS Week 2018

The SFFD Division of Emergency Medical Services strives to provide the highest quality pre-hospital emergency medical care to the citizens of San Francisco. SF Fire Credit Union is proud to sponsor the 44th annual National EMS Week (May 20th-26th, 2018), which honors those who provide the day to day lifesaving services of medicine’s “front line.” This week also serves to raise public awareness about health & safety issues.

Be sure to visit the official site from the SF Fire Department for all the details and some great information on a range of topics, including what to do in a medical emergency.

Spoofing Alert

Member Alert: Caller ID Fraud Attempts

It has come to our attention that some members are receiving fraudulent phone calls where a caller manipulates Caller ID data to imitate an SF Fire Credit Union number. This is a common social engineering tactic, such as has been seen at many institutions across the country. There are a few tips to keep in mind to protect yourself from such tactics.


When we call you directly, we will never ask you to provide critical personal information, including:

  • Social Security Numbers or Tax Identification Numbers
  • Debit or Credit Card Numbers
  • Other identifying information


Social engineering often relies on creating a sense of panic or urgency to get you to disclose personal information. Treat any such call—*WHETHER AUTOMATED OR LIVE*—requesting this information with skepticism, and consider contacting your financial institutions directly at a published contact number.

First Shred Day of 2018: May 1st

SF Fire Credit Union is happy to host its first Sensitive Document Destruction Day of 2018. Industrial shredding trucks will be on-site at our Stonestown Branch on Tuesday – May 1st 9am-5pm.

You’re invited to bring any personal documents, including:

  • File Folders
  • Checkbooks
  • Credit Cards
  • CDs & DVDs
  • Videotapes
  • Cassette Tapes

Items that can’t be shredded:

  • Wet Materials
  • Large Metal Clips
  • Plastics
  • Medical X-Rays
  • Binders
  • Cardboard
  • Books
  • Boxes

Please be sure to go through your belongings prior to the event. You do NOT need to remove paper clips, staples or binder clips.

Paper products will be destroyed on-site in the trucks. Plastic materials such as CDs, DVDS, Videotapes, and Cassettes won’t be shredded on-site. They will need to be taken to an off-site facility for destruction. Due to the event’s popularity, expect a wait time. Limit: A maximum of 4 boxes or bags of material per member. If you have any questions, please feel free to contact us.

Message from Kathy - Spring Update

Over the first quarter of 2018 I have had the pleasure and honor of forging a deeper connection with our membership.

On February 19th, I attended my first Annual Meeting of the Members as CEO of San Francisco Fire Credit Union. The meeting was a personal and professional milestone, marking the first anniversary of my introduction to our membership and my start as CEO in March 2017. I’d like to thank the members that joined us for breakfast and conversation and I look forward to reporting further progress and growth over the coming year. If you were unable to join us, you can review our 2017 annual report here.

To hear directly from the members at the core of our Credit Union, I embarked on a tour of San Francisco firehouses. Having visited six houses thus far, my goal is to visit all houses over the course of the next several months. This time spent getting to know the firefighting community has been enlightening – and their professionalism sets an inspiring standard for all of us at SF Fire Credit Union.

Congratulations Emergency Medical Services Class 13 H3-L1

Congratulations to all 36 graduates of San Francisco Fire Department’s 13th H3-L1 Emergency Medical Services Class! We’re inspired by your dedication to our community and it’s an honor to celebrate your success.
The graduation ceremony took place on March 9th, 2018 at the John Adams Community College in San Francisco.

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Tax Forms and Where to Find Them

It’s time to get ready for filing taxes. Here are the details you need to know about receiving or downloading tax documents for your deposit and loan accounts with SF Fire Credit Union. Keep in mind that not everyone will have tax forms generated, as it depends on factors such as the amount of interest earned on savings accounts or paid on a Home Equity Line of Credit.

1099-INT Forms For Savings Accounts

  • Mailed out by the end of January to your address on file.
  • Available in Online Banking after February 1st
  • Open your eDocuments tool
  • Select Tax Forms

If you have not accessed your eDocuments before, you’ll need to click the “Subscribe” button before you can access your forms.

  • If you took a withdrawal from one of these accounts in 2017, your tax forms (1099-R, 1099-SA, or 1099-Q) were mailed by the end of January to your address on file.
  • Available in Online Banking after February 1st
  • Open your eDocuments tool
  • Select Tax Forms

If you have not accessed your eDocuments before, you’ll need to click the “Subscribe” button before you can access your forms.