Summer is here, and with its arrival, I’m proud to reflect on a quarter of consistent refinement to our services. Now that the major technical lift of launching our new mobile and online banking system is behind us, our team has been focused on delivering on our credit union commitment to give back to members.
To deliver faster and more knowledgeable member support, we have made a significant increase in staffing to our contact center and real estate teams. Training and integration of our new staff is underway and we’re excited for you to get to know them.
As of Memorial Day, we launched our Double Reward Points program, giving members double points on all purchases made with their Platinum Visa Credit Card through Labor Day – a great way to get even more out of your card this summer.
We have also made it easier for members to access their money on the go by doubling our rebates on ATM surcharges (increasing from six to twelve rebates per month) and removing our Out-Of-Network ATM fee.
Over the next quarter, we look forward to delivering continued improvements to your experience with SF Fire Credit Union whether you interact with us online or in-person. Your ongoing support of SF Fire Credit Union is an inspiration to our entire team and it’s an honor to serve this community.
President and CEO