Electronic Fund Transfers

This Electronic Fund Transfer (EFT) disclosure and agreement as amended from time to time sets forth the terms and conditions governing the use of SF Fire Credit Union’s (SF Fire CU) electronic transfer services. Disclosure information that applies to all electronic services offered by SF Fire CU is given below followed by specific disclosure information for each service. By retaining, using, or allowing others to use the electronic services offered by SF Fire CU, you are agreeing to be bound by the terms and conditions of this agreement. In this agreement, the terms “you” and “your(s)” refer to the member, the terms “we”, “us”, and “our(s)” refer to SF Fire CU, and the terms “card(s)” or “access card” refers to a Visa ATM/Check Card as applicable. Please read and retain for your records.

Personal Identification Number

Some transactions will require the use of an access device in combination with a Personal Identification Number (PIN). The number should be memorized. If you forget your PIN, contact SF Fire CU and we will issue you a new one. If you disclose your PIN to anyone, you understand and agree that you have given them access to your account and that you are responsible for any such transactions. You agree that you will not write your PIN on your card or otherwise make it available to anyone else. If your card is lost or stolen with the PIN number, your privileges will be permanently revoked.

Illegal Use of Card

Your CARD may not be used for any illegal transaction or in an illegal manner (e.g. Internet gambling transactions, foreign lottery purchases). We may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness.

Your Liability

Tell us AT ONCE if you believe your card and/or PIN has been lost or stolen. Telephoning is the best way of limiting your liability. If you tell us within 3 business days of discovery, you will not be liable for more than $50 if someone used your card and/or PIN without permission.

If you do not tell us within 2 business days after you learn of the loss or theft of your card and/or PIN, and we can prove we could have stopped someone from using your card and/or PIN without your permission if you had told us, you may be liable for as much as $500. Also, if your statement shows transfers that you did not make, tell us at once.

If you do not tell us within 60 days after the statement was mailed to you, you may not recover any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.

How to Notify Us

If you believe your card and/or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, contact us through any of these methods:

  • Telephone: 415.674.4800 or 1.888.499.FIRE (3473)
  • Writing: 3201 California Street, San Francisco, CA 94118

Our Liability

If we do not complete a transfer to or from your account in time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We would not be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your account to make a transfer.
  • If the transfer would go over the credit limit on your Line of Credit.
  • If the transfer would exceed the transfer limitation of 6 per month.
  • If your account is subject to legal process or other claim.
  • If you use a damaged or expired access device or an access device that has been lost or stolen.
  • If the automated teller machine where you are making a transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer or transaction.
  • If circumstances beyond our control (such as fire or flood) prevent the transfer or transaction, despite reasonable precautions that we have taken.

There may be other exceptions not specifically mentioned above.

In Case of Errors or Questions about Your Electronic Transfers:

  • Telephone us at 415.674.4800 in the San Francisco area, or 1.888.499.FIRE (3473), or write us at 3201 California Street, San Francisco, CA 94118, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
  • Tell us you name and account number.
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.
  • If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days (20 business days for new accounts, point-of-sale transactions or transactions initiated outside of the United States) after we hear from you and will correct any error promptly. If we need more time, however, we will take up to 45 days (90 days for new accounts, point-of-sale, debit card transactions or transactions initiated outside of the United States) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days for new accounts, point-of-sale debit card transactions or transactions initiated outside of the United States) for the amount you think is in error so that you will have the use of your money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

If we decide there is no error, we will send you a written explanation within 3 business days after we finish our investigation and will reverse any provisional credit extended. You may ask for copies of the documents that we used in our investigation.

Business Days

Except for Sundays and holidays, our business hours are 8:30 a.m. to 6:00 p.m. Monday through Friday and 8:30 a.m. to 3:00 p.m. on Saturdays. ATMs, Teller line, Online Banking are open but may not always be accessible 24 hours a day, 7 days a week.

Fees

All fees and charges associated with our electronic fund transactions are disclosed in our Schedule of Fees and Charges, which accompanies this disclosure and agreement. When you use an ATM not owned by us for a cash withdrawal, you may be charged a fee by the ATM operator (or any network used). Members will receive up to 12 ATM surcharge rebates per calendar month; this amount will be refunded to your account within two business days. You may be charged a fee by the ATM operator (or any network used) for a balance inquiry even if you do not complete a fund transfer, this amount will not be refunded to you.

Confidentiality

We will disclose information to third parties or the transfers you make:

  • Where it is necessary for completing transfers, or
  • In order to verify existence and condition of your account for a third party, such as a credit bureau or merchant, or
  • In order to comply with government agency or court order, or
  • If you give us written permission.

Address Change

Keep the Credit Union informed of your current address to insure correct mailing of monthly statements.

Amendments

The Credit Union may change terms and conditions of this agreement from time to time by mailing written notice to your address as it appears on our records. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or security of ATM cards, POS cards, or designated accounts.

Termination

You may terminate this agreement with us at any time. If you ask us to terminate your account for use of any electronic service under this disclosure and agreement, you will remain liable for subsequent authorized transactions performed on your account.

The Credit Union reserves the right to terminate this agreement and/or your use of your card or PIN with or without cause. We may do so immediately if:

  • You or any unauthorized user of your card, PIN or account breaches this or any other agreement with the Credit Union;
  • We have reason to believe that there has been or might be, an unauthorized use of your card, PIN or account;
  • You have not been responsible in the safekeeping of your PIN and access device; or
  • You or any unauthorized user of your card, PIN or account request that we do so.

Availability of Funds

We may place a hold for uncollected funds on any item you deposit. This could delay your ability to withdraw such funds. Please refer to the “Funds Availability” section of our Account Agreement & Disclosure Statement for further details, or consult a Credit Union employee.

Collection Costs

You agree to pay the Credit Union our reasonable expenses, including court costs and attorneys’ fees, for enforcing our rights under this agreement.

Applicable Law

Except as governed by federal law, this agreement shall be construed and governed in accordance with the law of the state of California.

Other Agreements

Except as stated otherwise in the agreement, this agreement does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union.

Waiver of Rights

We may delay enforcing any of the provisions under this agreement and the law any number of times without losing our right to enforce them at a later date.

Severability

If any part of this agreement should be held to be unenforceable, the remaining provisions of this agreement shall remain in full force and effect.

Who is Bound by this Agreement

Each person who requests electronic services form SF Fire Credit Union agrees to be bound by the terms and conditions of this agreement. If more than one person requests such services, all such persons are jointly and severally liable. We may waive or delay enforcement of our rights as to one person without affecting our ability to enforce our rights as to the others. This agreement is also binding upon your heirs, personal representatives and successors.

Access Cards

All access cards are non-transferable and belong to the Credit Union. The Credit Union may cancel, modify and restrict the use of any card upon proper notice or without notice if your account is overdrawn or where necessary to maintain or restore the security of accounts on the electronic system.

Negative Credit Reporting

If you have requested us to issue you a card that can be used to access funds in your credit account, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations pursuant to state law.

Additional Benefits/Card Enhancements

We may, from time to time, offer additional services to your account. Some may be at no additional cost to you and others may involve a specified fee. You understand that we are not obligated to offer such services and may withdraw or change them at any time.

Foreign Transactions

Transactions that are initiated in foreign countries will be charged to your account in U.S. Dollars. The conversion rate to dollars will be assessed by the bank performing the transaction in the foreign country, or by Visa International.

Additional Disclosures

Applicable to ACH Transactions

Transactions Available

  • You may arrange to have direct deposits made to your savings or checking account(s) at least once every 60 days from the same person or company;
  • You may arrange to make regular payments out of your checking account(s), accomplished through an individual arrangement with the merchant, or through our bill payment system via the telephone or Internet.

Right to Stop Payment of Pre-authorized Payments and Procedure for Doing So

If you have told us in advance to make regular payments out of your account, you can stop any of these payments by calling us at 415.674.4800 in the San Francisco area, or 1.888.499.FIRE (3473), or write us at 3201 California Street, San Francisco, CA 94118, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after the day you call.

Notice of Varying Amounts

If these regular payments may vary in amount, the person you are going to pay will tell you 10 days before each payment, when it will be made and how much it will be. You may be able to choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Liability for Failure to Stop Payment of Pre-authorized Transfer

If you order us to stop one of these payments two business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Documentation

If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 415.674.4800 in the San Francisco area or 1.888.499.FIRE (3473) to find out whether or not the deposit has been made. You will receive a periodic statement reflecting all direct deposits and pre-authorized payments.

Applicable to Automated Teller Machine (ATM) Transactions and Point-of-Sale (POS) Transactions

Rules for Use

By using your card as an ATM/POS card with your PIN at automated teller machines (ATMs) or other electronic terminals operated by a participating institution, network system, or company (collectively “terminals”) you authorize us to effect the transactions from or to your savings or checking account in accordance with the instructions given at the terminals.

All ATM/POS card transactions are subject to the terms and conditions of your account agreements with us governing the affected accounts.

Transactions Available

You may use your card as an ATM/POS card to:

  • Make deposits to your savings or checking account(s);
  • Withdraw cash from your checking or savings account(s);
  • Make balance inquiries;
  • Make point-of-sale payments for goods and services to others from your checking account;

Some transactions listed above may not be available at all terminals. All payments and deposits are subject to verification by us.

Limitations

You may make up to $600 daily ATM cash withdrawals and $2500 for POS/Debit transactions within a 24-hour period as long as your available balance will cover the transactions. Various institutions, which participate in networks of which the Credit Union is a member, may have withdrawal limits different from the amount set forth within. In the event that a specific ATM is so limited, you may not be able to withdraw more than the cash limit of that particular ATM.

In addition, our VISA ATM/Debit cards give members access to most ATM networks nationwide to make cash withdrawals or inquiries. Applicable surcharges (limit of 12 per calendar month) from ATM cash withdrawals will be refunded within two (2) business days following the date of the transaction through SF Fire Credit Union’s ATM reimbursement program (account balance inquiry charges are not reimbursed). All refunds will reflect in your monthly statement. If for any reason, you did not receive a surcharge refund from an ATM cash withdrawal, and the monthly limit has not been exceeded, please contact us and provide the withdrawal receipt.

Documentation

You will receive a receipt at the time you make a transaction at a terminal. You may, however, choose the option of suppressing the printing of a receipt. When a receipt is provided, retain the receipt to compare with your monthly statement from the Credit Union.

Applicable to Tellerline Voice Response Transactions

Tellerline is an automated “voice” response program which allows you to perform your own account inquiries and some monetary transactions via touch-tone telephone 24 hours a day. When you register for Tellerline, we will mail you a randomly selected PIN. With that will be additional instructions on how to change your PIN and access your account(s).

Transactions Available

You may use the Tellerline system with your PIN to:

  • Request a check be mailed to you at your current address on file;
  • Make balance inquiries;
  • Transfer funds between accounts;
  • Request the status of a particular check;
  • Obtain principal balances on any non-real estate loans (excluding Visa);
  • Transfer funds to another SF Fire Credit Union member’s account

Limitations

  • Transfers and withdrawals between your checking and savings accounts are limited to the available balance of the account from which money is withdrawn.
  • During any statement period, you may not make more than six (6) withdrawals or transfers from your savings account(s) to any other of your accounts or a third party.
  • If you exceed the transfer limitations the transfer request will be denied and an excess withdrawal fee assessed. (See your Schedule of Fees and Charges for more information.)

Transfer transactions which have limitations include:

  • Savings to Savings
  • Savings to Checking

Transfer transactions which do not have these limitations include:

  • Checking to Savings
  • Checking to Checking
  • Savings to Loans

Note: Savings include Money Market accounts.

Documentation

You will receive a monthly account statement including the transactions made through Tellerline.

Applicable to Visa Check Card

The Visa check card is like a “Plastic Check” because it looks like a Visa card and it is used like a Visa card, but purchases and cash withdrawals are deducted directly from your checking account and any accounts setup for overdraft protection.

Transactions Available

You may use your Visa Check Card to:

  • Purchase goods or services at places that accept Visa cards (these are point of sale transactions);
  • Order goods or services by mail or telephone from places that accept Visa;
  • Withdraw cash from your checking account at ATMs, merchants, or financial institutions that accept Visa cards
  • Make balance inquiries at ATMs that accept Visa cards

Some of the transactions listed above may not be available at all terminals. Transactions are authorized from an off-line, positive balance file from the previous day.

Limitations

You may make up to $600 daily ATM cash withdrawals and $2500 for POS/Debit transactions within a 24-hour period as long as your available balance will cover the transactions.

Your Liability

Tell us immediately if you believe your CARD has been lost or stolen. You will not be liable for unauthorized use resulting from the loss, theft, or other unauthorized use of the CARD, PIN, or any combination of the three, unless, it is determined that you were grossly negligent in the handling of the account or CARD.

Documentation

You will receive a receipt at the time you make a transaction at a terminal. You may, however, choose the option of suppressing the printing of a receipt at ATMs. When a receipt is provided, retain the receipt to compare with your monthly statement from the Credit Union.

SF Fire CU Online Banking

System Requirements

Online Banking service allows convenient access to your account information 24-hours per day. To use Online Banking service you must have a computer, modem, Internet service, browser, your account number and a PIN or Access Code.

Transactions Available

You may access your account(s) via the Internet to perform the following transactions:

  • Make balance inquiries and download statements;
  • Obtain accounts and loan histories and tax information;
  • Set up e-Alerts;
  • Transfer funds between your savings, checking account(s);
  • Transfer funds between your accounts and accounts at another financial institution;
  • Set up online Bill Pay;
  • Make loan payments;
  • Make check deposits, check withdrawals, re-order checks, stop payments and get check copies;
  • Open new accounts.

Documentation

You may download and retain any information obtained through the Online Banking service. You will receive a monthly account statement including transactions made through SF Fire CU Online Banking.

Limitations

During a statement period, you may not make more than six (6) withdrawals or transfers from your savings account(s) to another account or to a third party. If you exceed the transfer limitations, the transfer request may be denied and an excess withdrawal fee assessed. See your Schedule of Fees and Charges for more information.

Transfer transactions which have these limitations include:

  • Savings to Savings
  • Savings to Checking
  • Savings in to any financial institution

Transfer transactions which do not have these limitations include:

  • Checking to Savings
  • Checking to Checking
  • Savings to Loans (excluding real estate and Visa)

Note: Savings include Money Market accounts.

Additional Disclosures

Applicable to Bill Pay

Access to Service

To use our Bill Pay service, you need access to the Internet. You must designate a SF Fire CU checking account as your Bill Pay account. Your payments are deducted from this account. If you close your Bill Pay checking account, or it is no longer linked to your Bill Pay service, your BillPay service will end and any unprocessed service transactions will be canceled.

Transactions Available

You may use your Bill Pay service to pay bills directly from your BillPay checking account to companies or individuals you select.

For any transaction, your available account balance including your overdraft protection coverage, if any, must be enough to cover the transaction.

Processing Transactions

Instructions we receive on a business day by 10:30am Monday through Friday (Pacific Time) are processed the following business day (unless you specify a future date). Instructions we receive after these hours are processed on the second business day.

Important

If you instruct BillPay to make a payment or transfer at a future date, we process the transaction on that date if it is a business day. If the date you request is not a business day, we process the transaction the next business day. BillPay business days are Monday through Friday, excluding holidays.

To allow time for the company or individual to receive and process your payments, you must schedule all payments at least two (2) business days if electronic, and five (5) business days if by check, before your payment is due.

Joint Accounts

When your Bill Pay service is linked to one, or more joint accounts, we may act on the verbal, written or electronic instruction of any authorized signer regarding your service.

Documentation

You will receive a monthly account statement including the transactions made through Bill Pay.

BillPay Member Service Support

Member support service is available Monday through Saturday during regular Call Center business hours, by phoning 415.674.4800 or 1.888.499.FIRE (3473).

Right to Stop Payment of Pre-authorized Payments and Procedure for Doing So

Refer to Additional Disclosure Applicable to ACH for more information.

Applicable to Account to Account Transfers

Access to Service

Account to Account (A2A) is a self-service, member driven electronic funds transfer between SF Fire Credit Union and another financial institution via SF Fire Credit Union’s Online Banking.

Transfer Limits

Outbound

  • $25,000.00 daily or per transaction
  • $100,000.00 monthly

Inbound

  • Unlimited (up to 1 million)

Applicable to Online Check Deposit

Online Check Deposit is a feature in SF Fire Credit Union’s Online Banking. Members are allowed to enter the checks they are sending and once the transaction has been completed, a provisional credit is posted to the members account as held funds. Members send the checks to SF Fire Credit Union for processing.

In addition to receiving provisional credit of the Online Check Deposit, members who qualify will be able to use part of the funds for immediate use. SF Fire Credit Union makes this decision by using members’ credit history.

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