International Wire Transfer Changes

SF Fire Credit Union wants to make you aware of changes to our International Wire Transfer service that are being implemented as a result of the Dodd-Frank Wall Street Reform and Consumer Protection Act. This legislation mandates that financial institutions nationwide must comply with new regulations regarding outbound International Wire Transfers, and the procedures and fees associated with sending them.

What’s changing?

Starting October 28, 2013, SF Fire Credit Union will begin providing a disclosure during each outbound International Wire Transfer that includes: the price of the transfer, the amount of currency to be delivered to the recipient, and the date of availability for funds by the recipient. Once you agree to the disclosure and submit payment, a 30-minute window will begin, during which you can cancel the wire transfer.

In addition to the new disclosure and wait period, our fee for International Wire Transfers will be changing from $25.00 to $60.00. This fee helps cover the heavy costs to us to continue offering this service.

Lastly, our new window for accepting Outgoing International Wire Transfers will begin at 6:00 a.m. Pacific Time over the phone when our Call Center opens and 8:30 a.m. Pacific Time in person when our branches open. The new daily cut-off time for Outgoing International Wire Transfers will be 11:00 a.m. Pacific Time.

Why are we doing this?

This regulation (which you can read more about by visiting The Consumer Finance Protection Bureau website or the Federal Register) has been put in place to protect consumers by requiring providers to disclose fees, present more detailed information about exchange rates, and prevent errors before the wire is even sent.

Questions?

If you have any questions about the new regulation, or about the changes to our International Wire Transfer procedures, please feel free to contact our Call Center between 6:00 a.m. and 10:00 p.m. Pacific Time at (888) 499-3473 or via Web Chat.