Financial Counseling and Assistance

Having trouble making your loan payments?

If there’s been a hardship that has affected your ability to pay, we may be able to help.

  • Are you unemployed?
  • Have you had a recent reduction in income?
  • Is an illness or injury preventing you from making your loan payments?
  • Has divorce affected your ability to make your loan payments?
  • Has any other unexpected life event affected your ability to make your loan payments?

We understand that there are circumstances that may cause members to fall behind on their monthly payments. If you have found yourself in this situation, or are concerned that you may be headed in that direction, please contact us. We may be able to offer solutions to help you through a difficult time.

Contact Us

TELEPHONE: Contact our Call Center
E-MAIL: send us a message
IN PERSON: Visit a branch office

Mortgage Specific Information

If you are going to make a visit to one of our branch offices to discuss mortgage relief options, please bring the following documents with you:

  • Most recent pay-stub
  • Most recent mortgage statement
  • Copies of your financial statements

To Locate a HUD-Certified Housing Counseling agency, call toll-free: 800-569-4287

BALANCE™ Financial Fitness Program

To enroll, call (888) 456-2227 or visit the website.

Credit Union Members also have free access to financial counseling and education through the BALANCE Financial Fitness Program. Get assistance in developing a real-world spending and savings plan, improving your credit score, planning for your future or buying a home.

  • Money Management
  • Debt Management

Through our partnership with BALANCE, you can work with a financial expert to improve your credit rating and master money. The service is free, confidential and provided by phone for your convenience.

Credit Report Review

A specialist will explain the information on your credit report, show you how to correct inaccuracies and help you plan to improve your credit rating. BALANCE can provide a low-cost credit report or help you access one on your own.

Money Management Counseling

Develop a strategy to overcome financial problems and meet your goals in a free and confidential counseling session.