Call Center & Web Chat

Our Call Center is open from 6:00AM to 10:00PM (Pacific) SEVEN DAYS A WEEK. That means you can talk (or web chat)with the Credit Union’s knowledgeable and friendly representatives at times that suit your schedule, not ours.

  • 415.674.4800 (local)
  • 1.888.499.FIRE (3473) (toll-free nationwide)

Call Center Hours:

  • 7 days-a-week: 6:00 am – 10:00 pm (Pacific)

Mortgage Servicing Department

We understand that sometimes you’ll have questions which are best answered by a mortgage specialist. Get assistance with your existing SF Fire Credit Union mortgage by speaking with our mortgage servicing department.

  • 1.888.653.7738 (3473)

Mortgage Servicing Department Hours:

  • Monday – Friday: 5:30am – 8:30pm (Pacific)

After Hours Services

If you’re ever in need of assistance between the hours of 10:00PM and 6:00AM (Pacific),we’ve established relationships with trusted partners and services that you can access via our regular phone number:

  • Speak with a Credit Union Service Center Representative to get Account Information or Perform Transfers
  • Get Account Information or Perform Transfers using Automated Telephone Banking1
  • Apply for a Consumer Loan
  • Restore a Visa Credit or Debit Card that has been blocked due to suspected fraudulent activity

1 You must first contact our Call Center and speak to a representative in order to receive a PIN number for your Tellerline transactions.

Our Fax Number

Our Call Center fax number is (415) 674-4691. If you send us a fax and happen to know which department or to whom you are sending the fax, please include that information.