Career Opportunities

Working Side by Side for the Well-Being of Firefighters and Those Who Support Them

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.

Open Positions:

Mortgage Loan Officer

Card Services Manager

Data Center Administrator

Internal Audit/Compliance Manager

Financial Services Consultant (Part-time Position)

Business Development Officer


Mortgage Loan Officer

Summary:

The Mortgage Loan Officer is required to self source business to meet established loan quality and production goals. Works with new and existing members through the mortgage application process, including analysis of financial data, credit, pricing, product selection and document collection.

MLO recommends loan products and other services that are in the best interest of the member, given the member’s financial status, goals, and objectives. MLO ensures exceptional member service by maintaining communication with members throughout the loan process and thorough knowledge of lending programs, policies, procedures, and regulatory requirements.

Responsibilities:

  • Identify, develop and maintain a quality network of business relationships that serves as a recurring source of referrals for our mortgage lending opportunities. MLO’s network may consist of realtors, builders/developers, professional and personal contacts, member referrals, as well as other valuable referral sources.
  • MLO meets with potential business sources outside of Credit Union to develop and maintain these relationships.
  • MLO creates additional referral and member networks in the community by working with producing realtors at open houses, seminars, professional organizations and community events.
  • MLO conducts interviews with prospective members to analyze financial and credit data, determine customer financing objectives, review product/pricing policies and guidelines, and gather any additional required information.
  • MLO inputs and uploads loan applications on mortgage system, negotiates loan terms and conditions.
  • Responsible for all rate locks on loans originated. Works with Real Estate Department Management to monitor locks and extend as needed.
  • Advocate member interests throughout the transaction as needed.
  • Remains the primary contact between member and the credit union, throughout the loan process. Works with Mortgage Loan Processor to obtain any needed post closing documentation from member.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NMLS registration required.

Education Requirements:

5-10 years of proven track record in mortgage loan origination. Bachelor’s degree (B. A.) from four-year college or university; or 3 years related experience and/or training; or equivalent combination of education and experience. Must have working knowledge of the mortgage process: underwriting, credit loan analysis, property appraisal, title work, disbursement, and accounting entries.

Language Requirements:

Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community. Ability to write for publication, conforming to prescribed style and format. Ability to effectively present information to top management.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematic Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills:

High degree of competence in personal computer skills working in a Windows environment, with particular knowledge of word processing and spreadsheet applications; ability to quickly learn specialized software applications. Ultra-Data system knowledge required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The mental characteristics necessary to competently perform this job include the need to occasionally be persuasive, frequently be able to compare and continuously be alert, use judgment, and be patient; and the continuous need to use auditory perception, memory, and reasoning ability.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

Compensation: Commission-based

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Jeanny Lo at jlo@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top


Card Services Manager

Summary: The Card Services Manager is accountable for overseeing the daily operations of all debit and credit card services, including meeting established external and internal service level goals, and review of department policies and procedures to promote workforce, service and operational excellence.

Essential Duties

  • Perform duties as required for operational oversight of card services program, including all phases of VISA debit and credit card processing.
  • Manage the overall department operations to provide both members and employees with an exceptional experience
  • Develop and monitor credit and debit card metrics for portfolio management and optimization
  • Monitor cardholder and dispute activity for fraud detection and proactive fraud prevention.
  • Respond to and resolve cardholder disputes according to regulations
  • Monitor CAMS alerts and card use restrictions to mitigate fraudulent activity
  • Manage instant issue card and rush card orders, including PIN offsets
  • Manage card stock with outside vendors
  • Maintain compliance with Visa programs and processes and federal, state and local regulations, and Credit Union policies and procedures
  • Work with other departments and staff to deliver “extreme” service to the membership
  • Recommend changes to policies, procedures, systems and products
  • Maintain knowledge of current laws and regulations relating to banking and payment card industry
  • Develop strong working relationship with partner vendors for program management and development
  • Keep abreast of industry trends including competitor’s activity, payment methods, and brand initiatives
  • Manage staffing and employee development in the department including hiring, terminations, promotions, coaching and performance evaluations
  • Complete reports, tasks and projects as assigned with established guidelines and timeframes
  • Work with the SVP of Accounting & Finance to develop and execute a business action plan for the department
  • Work with the SVP of Accounting & Finance to develop and manage an annual budget for the department
  • Serve as backup to the payment systems manager
  • Other duties as assigned

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong written, verbal, interpersonal and analytical skills, including ability to interact effectively with members, employees and management are essential. The ability to plan and execute multiple projects and initiatives balancing department and organizational demands and resources is a must.

Education Requirements:

Bachelor’s Degree (B.A.) from four-year college or university; three to five years of credit and debit card technical experience required. Previous card services management experience in a financial institution is preferred.

Language Requirements:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write routine reports and business communications. Ability to effectively present information and respond to questions from management, members, and the general public.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in verbal, written, diagram or schedule form.

Mathematic Skills:

Ability to reconcile member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.

Computer Skills:

Proficiency in using Microsoft Office, Word and Excel and the ability to quickly learn specialized software applications. Ultradata/FSP experience is preferred.

Certificated, Licenses, Registrations:

Notary public license is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit, stand and walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Jen Ebert at jebert@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members.

>>Back to Top


Data Center Administrator

Summary: The Data Center Administrator primary responsibilities are the successful completion of all daily processing that occurs in Information Technology, monitoring and troubleshooting of all Credit Union computer systems, and providing technical support to all Credit Union employees..

Responsibilities:

Computer Operations: Establish and maintain daily job schedule. Monitor servers, network and software applications. Assemble, configure, test, and install new hardware and software. Create and maintain procedures for all Data Center processing. Maintain accurate and timely reporting of completed processing, open issues/projects, system/application downtime and post mortems. Ensure all necessary backup media and documentation is stored in accordance with the Data Retention Policy and Business Resumption Plan.

UltraData Processing

Ensure that all regular and special jobs are completed in a timely manner. Perform daily scheduled activities including but not limited to Ultrafis job processing, file transfers, report distribution, backups, and routine system maintenance. Create and maintain UNIX scripts, Unidata paragraphs, and SQL queries as required to improve efficiency or fulfill user requests.

Help Desk

Provide technical support to Credit Union employees for all hardware, software and network problems. Analyze, troubleshoot and resolve reported problems. Escalate complex and/or unresolved problems to the appropriate resources in a timely manner.

Overall Accountability of the Position

  • Complete all daily, weekly, monthly, quarterly, and year-end processing requirements with dependability, accountability and accuracy.
  • Administration and troubleshooting of all Credit Union computer systems & applications to ensure maximum on-demand delivery of information by maintaining information systems high availability status.
  • Provide peerless technical support to Credit Union employees, co-workers, and members.
  • Monitor trends and provide technology information to the IT Operations Manager to help achieve our goals, mission, vision, and strategic plans.
  • Work with department to build individual and team effectiveness, leadership, core values, and effective processes to achieve department and organizational goals.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multi-tasking ability is a must.

Education and or Experience

High school diploma required; plus at least 3 years related experience in a Data Center environment or five years related experience and/or training; or equivalent combination of education and experience. Working knowledge of current hardware and software technology. Ability to assemble and configure hardware components. Basic knowledge of at least one scripting language preferred (i.e. Tcl, SQL, Windows PowerShell).

Communication Skills

Ability to work well as part of a team, and to maintain excellent interpersonal skills at all times. Ability to present information and respond to questions from groups of managers, clients, customers, and the general public in a professional manner. Ability to read, analyze, and interpret general business periodicals and journals, technical procedures, or governmental regulations. Ability to effectively write business correspondence, procedure manuals, and reports.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the Credit Union, its employees, members or the public at large

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Russ Sharkey at rsharkey@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top

Internal Audit/Compliance Manager

Summary:

Under the direction of the Vice President of Internal Audit/Compliance, the Internal Audit/Compliance Manager is responsible for managing the daily operations of the department, assessing effectiveness of controls, improving efficiency of operations, and ensuring compliance with applicable laws and regulations by performing the following duties as well as other assigned.

Essential Responsibilities:

  • Directs and organizes internal audit activities of the staff
  • Serves as the Compliance Officer for the Credit Union
  • Ensures the application and compliance with established Credit Union operating policies and procedures and applicable laws and regulations
  • Participates in writing comments on proposed legislation
  • Performs reviews to identify deficiencies or lack of compliance with laws, government regulations, and management policies of procedures
  • Investigates irregularities and recommends corrective measures
  • Reviews internal control documents for 3rd party vendor relationships
  • Creates “Elationships” with members and other departments by going the extra mile, completing tasks on or before assigned deadlines and anticipating needs
  • Maintains the Credit Union’s tradition of excellence by taking ownership of issues, being count-on-able, seeking solutions and exhibiting quality in all we do
  • Contributes to a team environment by showing respect and supporting each other, practicing positive and respectful workplace communication techniques, and by living up to commitments made
  • Listen, learns and innovates to discover potential and make positive changes
  • Assists in preparing and meeting department goals and objectives
  • Participates on various teams for business priorities within the credit union
  • Regularly attends and participates in in-house training, various job related meetings, seminars, or conferences
  • Actively participates in the credit union management roundtable
  • Performs duties as assigned by the Supervisory Committee and/or management
  • May be assigned temporary duties at other branches
Supervisory Responsibilities:
  • Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws
  • Talks with employees and members, answers questions, addresses complaints, and resolves situations in a timely manner while using good judgment and instilling good will

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

Bachelor’s degree (B. A.) in Accounting, Business Administration or a related field is preferred. Knowledge of internal control techniques and government regulations as would normally be obtained by five or more years of increasingly responsible experience within a financial institution. Credit Union Compliance Expert Certification preferred with recertification every 3 years.

Credit Union Knowledge:

Need knowledge of Board policies and Bylaws, Credit Union goals, organizational structure, policies, procedures, and practices. Need to understand Credit Union products, services, programs and promotions. Need extensive knowledge of State and Federal Laws to ensure compliance.

Language Skills:

Possess the ability to use English effectively including proper grammar, punctuation, and spelling. Need the ability to read, analyze and interpret documents such as procedure manuals, safety rules, operating or maintenance instructions and laws/regulations. Need the ability to listen effectively, write clear and concise reports and correspondence. Need the ability to speak and respond effectively to questions of employees and members.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Possess ability to analyze information and resolve problems.

Mathematic Skills:

Ability to work with member and general ledger accounts. Ability to calculate figures and amounts and apply some basic concepts of algebra. Ability to add, subtract, multiply and divide and have the ability to compute rates, ratios and percents. Need the ability to understand and use statistical sampling.

Computer Skills:

Possess ability to operate a personal computer in a Windows environment, including the use of MS Office, especially Word and Excel. Experience with Ultradata/FSP preferred. Possess ability to operate standard office equipment and tools such as fax machine, copier and telephones. Need the ability to learn software programs and to efficiently manage processes using them.

Supervisory Skills:

Need the ability to develop and encourage cooperation and teamwork among employees, to promote and maintain a positive image of the Credit Union to employees and members and to cross train employees on all Credit Union products and services.

Other Skills and Abilities:

Need the ability to be bonded, to maintain strictest confidentiality, to work cooperatively and establish and maintain effective work relationships while performing duties, to organize work to meet deadlines, to perform duties accurately and timely, with frequent interruptions, to travel, attend and participate in meetings, seminars, and conferences held after normal business hours.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Chris Van Sickle at cvansickle@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top


Financial Services Consultant (Part-Time)

Summary:

Financial Service Representatives are accountable for handling all in-person requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by SF Fire Credit Union.

Essential Responsibilities:

Level I

  • Maintains a thorough knowledge of all Credit Union products and services, and uses this knowledge to cross-sell appropriate products and services to members to maximize the member’s relationship
  • Creates “Elationships” with members by going the extra mile, completing tasks on or before assigned deadlines, and anticipating needs
  • Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, being count-on-able, seeking solutions first, and through accurate transaction processing and dissemination of information
  • Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments
  • Completes training programs in accordance with your personal development plan
  • Performs accurate transactions on existing savings, checking, certificate, consumer loan, real estate loan and credit card accounts in accordance with standard operating procedures and regulations
  • Negotiates checks presented against an account and applies applicable holds on checks based on established guidelines
  • Operates assigned cash can and teller’s sub-vault within established guidelines
  • Processes new savings and certificate accounts
  • Assists members in completing most Credit Union supplied forms
  • Creates temporary checks for members as required
  • Assists members with debit card re-pinning and ATM usage
  • Processes authorized data changes on the membership and account level
  • Researches and resolves basic member inquiries related to all Credit Union accounts, products and services
  • Practices the Credit Union’s service standards
  • Completes assigned reports, tasks and projects within established guidelines and timeframes
  • Performs shared branch transactions for non-members
  • Performs other work as requested by the Branch Manager

Level II

  • Performs all the duties of a Financial Service Representative I without supervision
  • Meets established individual and team sales and service goals
  • Processes new membership applications including applicant interview, review and evaluation of application, decision recommendation to the Loan Office, and notification of loan decision to member
  • Processes new IRA, trust, UTTMA and business accounts
  • Researches and resolves complex member’s inquiries related to all Credit Union accounts, products and services
  • Researches and resolves complex members inquiries related to all Credit Union accounts, products and services
  • Acts as vault letter as required
  • Operates the branch greeter station as required
  • Performs “Thank You” calls to members based on established guidelines
  • Performs “Campaign” calls to members as directed

Level III

  • Performs all the duties of a Financial Service Representative II without supervision
  • Assists staff or members with difficult transactions and escalated “challenges”
  • Maintains a thorough knowledge of IRA, trust, UTMA and business accounts products
  • Supports the administration of the Branch in absence of the Branch Manager

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Multi-tasking ability is a must.

Education and/or Experience:

High school diploma or general education degree (GED) required; plus at least one year related experience and/or training; or equivalent combination of education and experience. Previous cash handling experience in a financial institution is preferred.

Language Skills:

Ability to read and comprehend verbal and written instructions. Ability to write basic business communications to members and employees.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematic Skills:

Ability to work with member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.

Computer Skills:

Ability to operate a personal computer in a Windows environment. Experience with Ultradata/FSP and Microsoft Office applications preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required sit, stand and walk; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employe encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Sandra Gomez at sgomez@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top


Business Development Officer

Summary:

The Business Development Officer is responsible for developing new Small Business loan opportunities with small to medium sized businesses and business professionals, providing a superior level of member relations and service. The Business Development Officer is also responsible for preliminary business loan underwriting to ensure compliance with the Credit Unions policies and procedures and Small Business Administration (SBA) Standard Operating Procedures compliance. The position of Business Development Officer is responsible for attaining established individual, department and Credit Union goals through active participation in business member consultation management and business development calling programs. Communicates with other internal and external members and partners.

Responsibilities:

1. Reinforces the application of superior member service through business loan consultation services and solutions along with appropriate follow through with involved business members and employees and screens potential business loan applications.

2. Engages in business development activities and solicitation of new business prospects; participates in community affairs, business, civic and non-profit service organizations, including public speaking; actively involved in instilling and maintaining a positive business loan consultative environment through education and training of the Credit Union’s products and services; investigates and follows up on significant changes in status of existing business members; meets with members to discuss needs and outline appropriate Credit Union services and to resolve problems as necessary; assists in the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; and reviewing marketing strategies in relation to department and Credit Union goals and recommending suitable marketing approaches.

3. Generate new quality Small Business Loans, including Business Credit Card Loans, Secured and Unsecured Member Business Loans, Small Business Administration (SBA) loans, and commercial real estate loans that maintain an acceptable level of business loan credit risk through the business community, prospecting, cold calling, networking, and develop referral sources including CPA’s, accountants, lawyers, insurance agents, commercial real estate brokers and agents, business brokers, business development groups, municipal agencies, business consultants, Certified Development Companies (CDC), SBA Micro lending Intermediaries, credit unions that do not have a SBA lending program, and other service providers and sources.

4. Consistently applies superior credit decision-making techniques pertaining to business loan inquiries, approvals and requests as they apply to loan best practices, loan eligibility issues, SBA Standard Operating Procedures, existing policies and procedures, and rules and regulations.

5. Complete preliminary due diligence, loan underwriting and develop loan packages, run business and personal credit reports, gather interim financial information, financial projections, business and personal tax returns, and required loan forms and SBA forms while working with the potential business members and/or existing business members throughout the closing and funding process to insure compliance with policy and procedures, and terms and conditions of loan approval.

6. Negotiates business loan documents, closes and fund small business loans in accordance with approvals and policy and procedures.

7. Administer assigned loan portfolio and business credit files in accordance with credit approval and complete annual loan reviews, credit risk ratings changes, loan modification requests, financial covenant compliance, reporting requirements, and other loan administration actions in a timely manner and makes appropriate recommendations and comment’s in member credit files to ensure information remains current.

8. Assist with problem loans and develop and implement action plans for any problem business credit relationships.

9. Assists in the assurance of audit compliance and procedure quality control for the department and recommends and initiates corrective actions to Management.

10. Maintains an awareness of trends and new developments in the field of Small Business Administration (SBA) lending and other government guaranteed loan programs.

11. Contributes to the overall profitability of the Credit Union; assists in the implementation of costs controls, income generation, and department marketing efforts.

12. Assists other employees in resolving business member inquiries and providing support; participates in various internal committees assigned by Management.

13. Ensures implementation and compliance to meet security precautions and protect business member information, deposits, Credit Union assets and staff.

14. Participates in the day-to-day operations for the department as directed; reviews and acts on daily reports.

15. Maintains an advanced knowledge of the competitive business financial industry status and trends and assists in developing small business lending marketing strategies.

16. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with members and/or staff involved.

17. Monitors daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.

18. Assists Management in implementing cost controls for the department and monitors expenses to ensure compliance with budget.

19. Assumes responsibility for special projects; gathers data and prepares reports for Management, audits and other personnel.

20. Plays a positive role in the development and growth of department and staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.

21. Processes, solves and answers complex business member transactions, problems or inquiries.

22. Answers telephones, answers questions and directs callers to proper Credit Union personnel.

23. Assumes responsibility for various department functions in the absence of staff members or in overload situations.

24. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

25. Assures compliance with all Credit Union policies and procedures and all applicable state and federal laws, rules and regulations.

26. Completes administrative tasks correctly and on time; supports the Credit Union’s goals and values; benefits the Credit Union through outside activities.

27. Meets assigned loan production goals and objectives.

28. 25% local travel to prospective and existing business members in the San Francisco Bay Area.

29. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

30. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

Secondary Duties:

The position of Business Development Officer performs duties specific to the position and other functions as assigned.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree in Accounting, Business Administration, Economics, Finance or related filed plus three to five years business lending or business credit experience, with thorough knowledge of small business lending, loan origination and processing, Small Business Administration (SBA) loan guidelines, commercial real estate, and all regulatory compliance procedures; or equivalent combination of education and experience. A proven track record of business development, loan negotiations, loan closings, loan review, and achieving loan production goals a big plus. Experience in growing a business loan portfolio, dealing with centers of influence, and small business owners. Working knowledge of SBA Standard Operating Procedures (SOP) including lending rules, eligibility issues, documentation, regulations and practices.

Language Skills:

Knowledge of personal and business tax analysis, cash flow analysis, and credit analysis. Including knowledge of tax or financial spreading software (CASH Insight, Bukers, CreditQuest or other), MS Word and MS Excel and MS PowerPoint. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write credit write-ups and business loan requests, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and individual members.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematic Skills:

Ability to calculate business financials and personal and business tax statements figures and ratio analysis such as loan-to-value ratios, leverage ratios, quick ratios, debt service coverage ratios, and other percentages. Ability to apply concepts of basic algebra, fractions, percentages, ratios and proportions to practical situations.

Certificates, Licenses, Registrations:

Completion of a business banking or credit training program or internship a big plus.

Other Skills and Abilities:

Basic typing and computer skills to meet production needs of the position. Must be able to use the credit union’s computer system for input/output transactions, including, but not limited to, retrieval of information, printing out individual statements of account, inputting data, updating information, special access to certain fields, and general maintenance of the credit and collection financial and ancillary records.

Ability to utilize on-screen loan processing provided by the credit union’s mainframe computer system, or by a stand-alone Personal Computer system that accomplishes the same or a similar result.

Ability to operate standard office machines such as a photocopier, fax machine, personal computer, and such equipment normally found in a modern credit department of a bank, savings and loan, or credit union.

Strong organization skills and ability to manage workflow meet deadlines and prioritize necessary.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Mental Demands

The mental characteristics necessary to competently perform this job include the frequent need to read and write, and the continuous need to be alert, precise, resourceful and persuasive in solving problems.

Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”

Other

Must be authorized to work in the U.S. without company sponsorship now and in the future.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Chloe Kirkendall at ckirkendall@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top