Working Side by Side for the Well-Being of Firefighters and Those Who Support Them
Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.
As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.
Summary: The title of this position should not be confused with that of “Financial Planner” or “Financial Advisor”. Financial Services Consultants have responsibilities and duties that are similar to that of a TELLER or NEW ACCOUNTS REPRESENTATIVE at a Credit Union or bank: Handling requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.
Responsibilities: Maintains a thorough knowledge of all Credit Union products and services, and uses this knowledge to cross-sell appropriate products and services to members to maximize the member’s relationship.
- Creates Elationships (elate the member) with members by going the extra mile, completing tasks on or before assigned deadlines, and anticipating needs.
- Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, being count-on-able, seeking solutions first, and through accurate transaction processing and dissemination of information.
- Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments.
- Completes training programs in accordance with your personal development plan.
- Performs accurate transactions on existing savings, checking, certificate, consumer loan, real estate loan and credit card accounts in accordance with standard operating procedures and regulations.
- Negotiates checks presented against an account and applies applicable holds on checks based on established guidelines.
- Operates assigned cash can and teller’s sub-vault within established guidelines.
- Processes new savings and certificate accounts.
- Assists members in completing most Credit Union supplied forms.
- Creates temporary checks for members as required.
- Operates the branch greeter station as required.
- Assists members with debit card re-pinning and ATM machine usage.
- Processes authorized data changes on the membership and account level.
- Researches and resolves basic member inquiries related to all Credit Union accounts, products and services.
- Practices the Credit Union’s service standards.
- Completes assigned reports, tasks and projects within established guidelines and time frames.
- Performs shared branch transactions for non-members.
- Performs other work as requested by the Branch Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multi-tasking ability is a must.
- High school diploma or general education degree (GED) required; plus at least one year related experience and/or training; or equivalent combination of education and experience. Previous cash handling experience in a financial institution is preferred.
- Ability to read and comprehend verbal and written instructions. Ability to write basic business communications to members and employees.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to reconcile member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.
- Ability to operate a personal computer in a Windows environment. Experience with Ultradata/FSP and Microsoft Office applications preferred.
Branch Hours: Monday – Friday 8:30AM to 6:00 PM; also may include Saturday hours of 8:30AM to 3:00PM, hours are subject to change. Location availability at any of our credit union branches.
Compensation: $15.13 to $26.47 per hour, based on experience.
Benefits: All employees at SF Fire Credit Union receive full benefits, including medical, dental, 401(k), employee loan program, and tuition assistance.
How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) along with a brief cover note that let’s us know you’re aware of our Laurel Heights location. (A good number of respondents live in in an area which would result in a prohibitively long commute) to Rob Price at firstname.lastname@example.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top
Summary: The Mortgage Loan Officer is required to self source business to meet established loan quality and production goals. Works with new and existing members through the mortgage application process, including analysis of financial data, credit, pricing, product selection and document collection. MLO recommends loan products and other services that are in the best interest of the member, given the member’s financial status, goals, and objectives. MLO ensures exceptional member service by maintaining communication with members throughout the loan process and thorough knowledge of lending programs, policies, procedures, and regulatory requirements.
- Identify, develop and maintain a quality network of business relationships that serves as a recurring source of referrals for our mortgage lending opportunities. MLO’s network may consist of realtors, builders/developers, professional and personal contacts, member referrals, as well as other valuable referral sources.
- MLO meets with potential business sources outside of Credit Union to develop and maintain these relationships.
- MLO creates additional referral and member networks in the community by working with producing realtors at open houses, seminars, professional organizations and community events.
- MLO conducts interviews with prospective members to analyze financial and credit data, determine customer financing objectives, review product/pricing policies and guidelines, and gather any additional required information.
- MLO inputs and uploads loan applications on mortgage system, negotiates loan terms and conditions.
- Responsible for all rate locks on loans originated. Works with Real Estate Department Management to monitor locks and extend as needed.
- Advocate member interests throughout the transaction as needed.
- Remains the primary contact between member and the credit union, throughout the loan process. Works with Mortgage Loan Processor to obtain any needed post closing documentation from member.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NMLS registration required.
5-10 years of proven track record in mortgage loan origination. Bachelor’s degree (B. A.) from four-year college or university; or 3 years related experience and/or training; or equivalent combination of education and experience. Must have working knowledge of the mortgage process: underwriting, credit loan analysis, property appraisal, title work, disbursement, and accounting entries.
Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community. Ability to write for publication, conforming to prescribed style and format. Ability to effectively present information to top management.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
High degree of competence in personal computer skills working in a Windows environment, with particular knowledge of word processing and spreadsheet applications; ability to quickly learn specialized software applications. Ultra-Data system knowledge required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The mental characteristics necessary to competently perform this job include the need to occasionally be persuasive, frequently be able to compare and continuously be alert, use judgment, and be patient; and the continuous need to use auditory perception, memory, and reasoning ability.
Disciplinary action up to and including dismissal can result from “conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.”
How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Jeanny Lo at email@example.com. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top