SF Fire Credit Union

Here at San Francisco Fire Credit Union we serve those who serve our communities: the brave men, women and families of fire departments.

As an employee, your energy and commitment allows them to continue helping and saving others. Sure we have a competitive compensation and benefits package, but the true reward of working here can’t be spent in a day. It’s knowing you belong to an organization that watches out for you and cares about your professional and personal growth.

Open Positions:

Real Estate Loan Consultant
Full-Time Teller & New Accounts
Part-Time Call Center Representative
IT Operations Manager
Vice President, Lending

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Real Estate Loan Consultant

Summary: The major duties and responsibilities of a Real Estate Loan Consultant include receiving and maintaining online loan applications, taking walk-in and phone-in member applications, data entry of loan files, credit package input of income and assets and compilation of support documentation for borrower profile, ordering loan related services such as appraisal and Preliminary Title report, pre-underwriting to confirm eligibility for sale in secondary market, ordering related services such as flood certification and Private Mortgage insurance where applicable, apply for condo approval with secondary market conduit, maintain loan information and record keeping on Prime Alliance system.

Responsibilities:

• Maintains a thorough knowledge of all Credit Union products and services.
• Create elationships with members and other credit union staff by going the extra mile, completing tasks on or before assigned deadlines.
• Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, being accountable, seeking solutions first, and provide accurate transaction processing and dissemination of information.
• Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments.
• Completes training programs in accordance with your personal development plan.
• Evaluate current workflow and provide suggestions to streamline processes as appropriate.
• Work on departmental and organizational projects, and other duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Possess the ability to read and comprehend simple instructions, short correspondence, and memos. Possess the ability to write simple correspondence and to effectively present information in one-on-one and small group situations of members and other employees of the organization.
• Have the ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to compute rates, ratios, and percents.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Have the ability to deal with problems involving several concrete variables in standardized situations.
• Maintain proficiency in basic personal computer skills operation in a Windows environment. UltraData knowledge preferred. Have the ability to operate standard office equipment and tools, such as personal computer, postage machine, fax machine, telephones, photocopier, and typewriter. Be familiar with the differences in products and services offered by other financial institutions to those offered by the credit union.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate.
• The mental characteristics necessary to competently perform this job include the need to occasionally be persuasive, frequently be able to compare and continuously be alert, use judgment, and be patient; and the continuous need to use auditory perception, memory, and reasoning ability.

Disciplinary action up to and including dismissal can result from conduct that is not listed, but that is unprofessional, adversely affects, or is detrimental to the credit union, its employees, members or the public at large.

Hours: This is a full-time position, and please note that our branches are open from 8:30AM to 5PM Mon-Fri and 8:30AM to 3:30PM Saturdays.

Compensation: $34,606 to $73,278, based on experience.

Benefits: All employees at SF Fire Credit Union receive full benefits, including medical, dental, 401(k), employee loan program, and tuition assistance.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Janice Bianco at jbianco@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top

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Full-Time Teller & New Accounts

Summary: The title of this position should not be confused with that of “Financial Planner” or “Financial Advisor”. Financial Services Consultants have responsibilities and duties that are similar to that of a TELLER or NEW ACCOUNTS REPRESENTATIVE at a Credit Union or bank: Handling requests from our members including transaction processing, account updates, new account openings, new loan interviewing and processing, and cross-selling the appropriate credit union products and services, while consistently meeting the service standards established by the Credit Union.

Responsibilities: Maintains a thorough knowledge of all Credit Union products and services, and uses this knowledge to cross-sell appropriate products and services to members to maximize the member’s relationship.

• Creates Elationships (elate the member) with members by going the extra mile, completing tasks on or before assigned deadlines, and anticipating needs.
• Maintains the Credit Union’s tradition of excellence by taking ownership of member issues, being count-on-able, seeking solutions first, and through accurate transaction processing and dissemination of information.
• Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by living up to your commitments.
• Completes training programs in accordance with your personal development plan.
• Performs accurate transactions on existing savings, checking, certificate, consumer loan, real estate loan and credit card accounts in accordance with standard operating procedures and regulations.
• Negotiates checks presented against an account and applies applicable holds on checks based on established guidelines.
• Operates assigned cash can and teller’s sub-vault within established guidelines.
• Processes new savings and certificate accounts.
• Assists members in completing most Credit Union supplied forms.
• Creates temporary checks for members as required.
• Operates the branch greeter station as required.
• Assists members with debit card re-pinning and ATM machine usage.
• Processes authorized data changes on the membership and account level.
• Researches and resolves basic member inquiries related to all Credit Union accounts, products and services.
• Practices the Credit Union’s service standards.
• Completes assigned reports, tasks and projects within established guidelines and time frames.
• Performs shared branch transactions for non-members.
• Performs other work as requested by the Branch Manager.

Qualification Requirements:

• High school diploma or general education degree (GED) required; plus at least one year related experience and/or training; or equivalent combination of education and experience. Previous cash handling experience in a financial institution is preferred.
• Ability to read and comprehend verbal and written instructions. Ability to write basic business communications to members and employees.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to reconcile member and general ledger accounts. Ability to calculate figures and amounts such as interest, dividends and percentages. Ability to apply concepts of basic algebra.
• Ability to operate a personal computer in a Windows environment. Experience with Ultradata/FSP and Microsoft Office applications preferred.

Hours: This is a full-time position, and please note that our branches are open from 8:30AM to 5PM Mon-Fri and 8:30AM to 3:30PM Saturdays.

Compensation: $15.13 to $26.47 per hour, based on experience.

Benefits: All employees at SF Fire Credit Union receive full benefits, including medical, dental, 401(k), employee loan program, and tuition assistance.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Rob Price at rprice@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top

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Part-Time Call Center Representative

Responsibilities: Call Center Representatives handle all remote communications from members (customers) including telephone calls, postal mail, email and web chats. This involves answering account and service inquiries, processing financial transactions, and informing members of appropriate credit union products and services while consistently meeting our high service standards. While the majority of this position’s time is spent in the Call Center, there are occasional shifts in the Main Branch so an ability to handle cash is also required.

Hours: This is a part-time position, and please note that our Call Center is open from 6AM to 10PM, 365 days-a-year.

Compensation: $13.75 to $32.03 per hour, based on experience.

Benefits: All employees at SF Fire Credit Union receive full benefits, including medical, dental, 401(k), employee loan program, and tuition assistance.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Rob Price at rprice@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top

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IT Operations Manager

Summary: SF Fire Credit Union’s Information Technology Operations Manager is responsible for management of all information technology systems, processes, and systems & data center administration personnel and resources.

Responsibilities:

• Maintains a professional staff with sufficient knowledge, experience and skills to meet the objectives of the Information Technology operations area of SF Fire Credit Union.
• Manages the credit union hardware, software and network infrastructure to ensure maximum uptime and security.
• Ensures remote banking services are available to members 24-hours-day, 7-days-a-week.
• Ensures all daily processing tasks are performed in an error-free and timely manner.
• Manages all user inquiries relating to software, hardware and network issues, including the tracking of issues to monitor completion of outstanding issues and identify potential systemic problems.
• Manages an annual budget for Information Technology.
• Implements improvements that will enhance member service, increase productivity, reduce expenses and/or increase revenue.
• Ensures ongoing vendor service level agreements and objectives are being met
• Performs other duties as assigned.

Overall Accountability of the Position:

• Monitors trends and provides technology information to the SVP Member Experience to help achieve our organizational goals and support our mission, vision, and strategic plans.
• Leads the department by building individual and team effectiveness, leadership, core values, and effective processes to achieve department and organizational goals.
• Manages the administration and troubleshooting of all Credit Union computer systems & applications to ensure maximum on-demand delivery of information by maintaining information systems high availability status.
• Implements innovative and cost-effective solutions for Credit Union information systems problems and providing a highly capable and scalable information systems infrastructure to support future technology.
• Oversees a team who provides peerless technical support to Credit Union employees, co-workers, and members.
• Ensures an effective disaster recovery plan is maintained and tested.

Qualification Requirements:

• Bachelor’s degree (B. A.) or equivalent from a four-year college or technical school; and four years management experience in an IT environment; or equivalent combination of education and experience.

• Must have in-depth knowledge of IT operations in a financial institution and a full understanding of the products, services, and procedures of a financial institution—as well as the ability to review and analyze operational processes.

• Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development.

• Experience managing teams of system administrators in 24/7 environment.

• Experience building and supporting multi-data center environments.

• Expertise in typical system administration skills such as storage capacity management, performance tuning, system security.

• Experience designing, implementing and managing networks (switches, routers, load balancers, firewall devices).

• Experience designing and administering virtual environments.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Strong technical proficiency in Windows and/or Linux, virtual environments, relational databases, and networking.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Hours: This is a full-time position, and please note that our branches are open from 8:30AM to 5PM Mon-Fri and 8:30AM to 3:30PM Saturdays.

Compensation: $80,928 to $141,624, based on experience.

Benefits: All employees at SF Fire Credit Union receive full benefits, including medical, dental, 401(k), employee loan program, and tuition assistance.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Trey Reeme at treeme@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top

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Vice President, Lending

Summary: Under limited direction within the broad scope of board policies and credit union bylaws, plans, directs, organizes and implements the lending and collection/DMV functions of the credit union to promote and protect the assets of the credit union and to attain specific goals and objectives while maintaining the highest industry level of member service.

Responsibilities:

• Oversees and directs the strategic plans of the consumer and real estate lending functions to meet credit union loan-to-share ratios goals, loan portfolio-mix goals and other credit union goals.
• Interfaces with other members of management to plan, implement and evaluate loan portfolio, lending policies and procedures, delivery systems and marketing of new products and services to credit union members. Analyzes and develops innovative products, services and delivery methods to ensure that SF Fire Credit Union is meeting members’ needs and the credit union’s lending goals.
• Coordinates product and service development projects with Marketing and Training Departments to ensure that they are analyzed, developed, tested, documented and staff training is completed prior to launch.
• Regularly analyzes loan rates and pricing for competitiveness and profitability, and makes recommendations for changes as needed.
• Maintains current knowledge of policies and procedures, complex laws and regulation changes that impact the credit union. Analyzes, plans and recommends changes in policies and procedures as needed to comply with regulations and the needs of the credit union. Communicates this knowledge to the SVP, Member Experience, and to the Lending/Collections departments.
• Professionally interfaces and negotiates with credit union partners, vendors and other third parties for services in areas such as indirect lending, mortgage loans and participation loans, and attorneys as needed.
• Directs and coordinates activities of the Collections/DMV department employees engaged in collecting delinquent accounts of borrowers and the maintenance of DMV.

Supervisory Responsibilities: Directly supervises the Lending Manager and indirectly the employee(s) in the Collections/DMV department, Consumer and Real Estate Lending personally or through subordinates. Carries out supervisory responsibilities in accordance with the credit union’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• B.A./B.S. in business management required; MBA preferred; plus at least five years successful management experience in operations, lending/collections in a bank, credit union, finance company or savings and loan, or the equivalent combination of formal training and experience obtained at a credit granting institution of comparable size and complexity. Experience with risk-based lending, loan participation and loan packaging and collections are strongly preferred.

• Ability to read and interpret documents such as board lending policies, regulation respecting lending (i.e., Regulation Z, The Fair Credit Reporting Act, etc.) and the ability to write policy statements, procedural and operating manuals, and to speak effectively before the Board, groups of employees or members of the credit union. Ability to communicate effectively with groups and individuals external to the credit union whom the individual may need to contact for information respecting lending.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must be able to use the credit union’s computer system for input/output transactions. Such usage includes, but is not limited to, retrieval of information, printing out individual statements of account, inputting data, updating information, special access to certain fields, and general maintenance of the credit and collection financial and ancillary records. Ability to operate standard office machines such as a photocopier, fax machine, personal computer with/without modem, and such equipment normally found in a modern credit department of a bank, savings and loan, or credit union.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and the ability to adjust focus.

• The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits: All employees at SF Fire Credit Union receive full benefits, including medical, dental, 401(k), employee loan program, and tuition assistance.

Compensation: Between $80,928 and $141,624 annually, based on experience.

How To Apply: Please apply for this position by sending your resume (attached as a Microsoft Word document or PDF) to Richard Smith at rsmith@sffirecu.org. We also respectfully ask that those interested in this position to NOT CONTACT US BY PHONE, as the increased call volume has a negative impact on the level of service we are able to provide our members. >>Back to Top