In serving our community for the last 61 years, SF Fire Credit Union has been fortunate to be embraced and supported by member-owners who appreciate the shared responsibility that comes from being part of a financial cooperative.
Recently, we analyzed the costs of our ATM Anywhere program, which rebates all surcharge ATM transactions to members without limitation. We found a very small portion of members to be significantly impacting the Credit Union’s ATM rebate expenses.
We believe thrift to be an important part of this Credit Union’s culture. We strive to operate efficiently and cost-effectively and ask our members to help us collectively fulfill those objectives. Therefore, we believe it to be in the best interest of the entire Credit Union to make a change to the ATM Anywhere program.
In the study, we found that less than 2% of our members received more than twelve surcharge rebates in a month. We will continue to offer our ATM Anywhere program with the following change: Beginning June 1, 2012, members will only receive surcharge rebates on their first twelve (12) ATM transactions per calendar month. Once you’ve reached the maximum number of rebates for the month, surcharges paid on additional transactions will not be rebated.
Alternatives to ATMs that charge fees
We want to both notify our entire membership of the change to the program and provide information on alternatives to using ATMs that charge surcharge fees for transactions.
- As you may be aware, we participate in the CO-OP ATM Network, which allows our members to use in-network ATMs without a surcharge. In the US, there are over 38,000 CO-OP Network ATMs. You can find your nearest CO-OP Network ATM using the locator tool on our website or within our Mobile Banking apps.
Keeping Track of Your Rebates
We want to make it easy for you to keep track of your rebates each month, which is why we will be displaying an ATM Anywhere Rebate Counter within Online and Mobile Banking. Simply log in to see how many rebates you have left in a given month. These features will be available on June 1.
- Online Banking: The ATM Anywhere Rebate counter tool is located under Records & Information.
- Mobile Banking: Visit your Profile to view your rebate information. By clicking on ATM Anywhere Rebates Remaining you can view the nearest fee-free CO-OP ATMs.
Thank you in advance for understanding the reasons for this change. Should you have any questions, please feel free to contact us at 1.888.499.FIRE seven days-a-week from 6:00AM to 10:00PM.